UNITED STATES POLICIES & PROCEDURES
AS OF FEBRUARY 2025
VITAL HEALTH (“VITAL HEALTH”) is a direct sales company dedicated to providing quality products and services promoted through your home-based business. We pride ourselves on our integrity in dealing with our independent distributors and customers will continue to do so. We provide a compensation plan based on sales of our products to end-users and those of you who wish to help us promote and sell our products can be rewarded under that plan. VITAL HEALTH does not require, nor do we tolerate “inventory loading” and you will never be forced to make large purchases. All distributors, or Affiliates (AFFILIATES) as we refer to them, must agree to conduct themselves with the utmost honesty and integrity in the promotion of their independent VITAL HEALTH distributorship. This includes abiding by the terms and conditions of the AFFILIATE Agreement, the Policies and Procedures listed below and fulfilling the requirements and qualifications of the Compensation Plan as they exist now and as they may be amended from time to time.
TABLE OF CONTENTS
Section 1 – Introduction
1.1 Purpose
1.2 Conduct
1.3 Policies and Procedures Incorporated By Reference
1.4 Amendments, Revisions and Changes
1.5 Delays
1.6 Severability
1.7Waiver
Section 2 – Becoming an AFFILIATE
2.1 Becoming an AFFILIATE
2.2 Remaining an AFFILIATE
2.3 Term and Renewal of the Agreement
Section 3 – Operating a VITAL HEALTH Distributorship
3.1 Independent Contractor Status
3.2 Enrollment
3.3 Business Entities
3.4 Minors
3.5 Limitations on Distributorships per Household
3.6 Actions of Household Members or Affiliated Individuals
3.7 Addition of Co-Applicant
3.8 Roll Up
3.9 Sale, Transfer or Assignment
3.10 Separation Due to Divorce or Dissolution
3.11 Succession
3.12 Expenses
Section 4 – Responsibilities of an AFFILIATE.
4.1 Maintain Accurate Information With VITAL HEALTH
4.2 Maintain Communication With Downline
4.3 Non-Disparagement
4.4 Reporting Policy Violations
4.5 Company Status
4.6 Personal Information
4.7 Confidential Information
4.8 Enrollment, Sponsoring, Placement
Section 5 – Conflicts of Interest
5.1 Participation In Other Direct Sales Companies
5.2 Non-solicitation
5.3 Targeting Other Direct Sellers
5.4 Cross-Sponsoring
5.5 Bonus Buying and Stacking
Section 6 Communication and Confidentiality Within VITAL HEALTH
6.1 Downline Activity (Genealogy Reports)
6.2 Communication Opt-in
6.3 AFFILIATE Media and Likeness Use Consent and Release.
Section 7 – Advertising and Promotion
7.1 General
7.2 Trademarks and Copyrighted Material
7.3 Identification as AFFILIATE
7.4 AFFILIATE Websites
7.5 E-Mail or Electronic Advertising
7.6 Online or Other Classified Ads
7.7 Online Auction Sites
7.8 Online Retailing
7.9 Banner Advertising
7.10 “Spam Linking”
7.11 Digital Media Submission
7.12 Product Claims
7.13 Income Claims
7.14 Compensation Plan and Opportunity Claims
7.15 Product Pricing
7.16 Re-Packaging
7.17 Use of Celebrity Name or Likeness
7.18 Scientific Advisory Board and Other Consultants
7.19 International Marketing
7.20 “Pre-Market” International Marketing
7.21 Telemarketing
7.22 Spam
7.23 Third Party Intellectual Property
7.24 Privacy
7.25 Media
7.26 Social Media
7.27 Other Internet Use
7.28 Prohibited Advertising or Promotion
7.29 Not-For Resale (or NFR Jurisdictions)
7.30 Negative Online Posts
7.31 Implied Approval or Endorsement
Section 8 .Sales
8.1 Commercial Outlets
8.2 Trade Shows and Exhibitions
8.3 Inventory
8.4 Sales Receipts
8.5 Three Day Right of Cancellation for Retail Customers
Section 9 – Bonuses and Commissions
9.1 Qualifications
9.2 Commissions Processing
9.3 Replacement Checks
9.4 Adjustments and Clawbacks
9.5 Unclaimed Commissions
9.6 Incentive Trips and Awards
9.7 “70 Percent Rule”
9.8 Retail Customer Rule
Section 10 – Product Ordering
10.1 Purchasing Product
10.2 General Ordering Policies
10.3 Shipping and Back Orders
10.4 Shipment Confirmation
10.5 Customer Payment
10.6 Insufficient Funds
10.7 Third Party Credit Card Use
10.8 Sales and Use Tax
10.9 Chargeback Policy
Section 11 – Product Returns
11.1 Product Guarantee
11.2 Inventory Repurchase
11.3 Exceptions
11.4 Montana Residents
11.5 Louisiana, Massachusetts, and Wyoming Residents
11.6 Maryland Residents
11.7 Puerto Rico Residents
Section 12 – General
12.1 Identification
12.2 Income Taxes
12.3 Business Pursuits Insurance
12.4 Product Liability Coverage
12.5 Local Rules, Laws, Ordinances or Regulations
12.6 Indemnification
12.7 Exclusion of Damages
12.8 Errors or Questions
12.9 Change of Sponsor (Enroller)
12.10 Change of Placement
12.11 Waiver of Claims – Change of Sponsor
Section 13 – Dispute Resolution and Remedies
13.1 AFFILIATE Disciplinary Action
13.2 Arbitration Agreement
13.3 Opting Out of Arbitration Agreement
13.4 Amendment of Arbitration Agreement
13.5 Governing Law
13.6 Louisiana Residents
Section 14 – Inactivity and Termination
14.1 Effect of Cancellation/Termination
14.2 Non-Renewal
14.3 Termination Due to Inactivity
14.4 Involuntary Termination
14.5 Voluntary Cancellation
14.6 Reclassification
Section 15 – Definitions Section
1 Introduction
1.1 Purpose
VITAL HEALTH has developed these Policies and Procedures, which may sometimes be referred to as the AFFILIATE Manual, is to guide its AFFILIATES (AFFILIATE) in the successful promotion of VITAL HEALTH products and services. These Policies and Procedures will help provide the following benefits:
1) Protect the rights of all AFFILIATES by providing guidelines and a framework within which each AFFILIATE may work in an ethical, effective and secure manner.
2) Provide an equal and level playing field of opportunity to all AFFILIATES. All AFFILIATES will be treated fairly, reasonably and professionally.
3) Clearly define the relationship between VITAL HEALTH and its AFFILIATES.
4) Inform AFFILIATES regarding compliance issues and regulatory requirements. VITAL HEALTH requires that all AFFILIATES understand and abide by these Policies and Procedures as we work together in promoting the VITAL HEALTH products and opportunity. Of course, if any AFFILIATE has any questions with respect to Policies and Procedures, you may contact VITAL HEALTH for clarification. VITAL HEALTH will apply these Policies and Procedures fairly and equitably to all AFFILIATES but understands that there may be certain cases or circumstances that require special handling or consideration. Any exceptions or extenuating circumstances that may apply will be determined by VITAL HEALTH at its sole discretion and will not automatically apply in any other situation or matter unless the applicable policy or procedure is officially modified or amended.
1.2 Conduct
Regardless of the specific policies and procedures stated within, all AFFILIATES will conduct themselves honestly, ethically, morally and professionally with respect to their VITAL HEALTH business and all promotion and sales activity. No AFFILIATE may take any action with respect to VITAL HEALTH or that affects VITAL HEALTH in any way other than in the fulfillment of their AFFILIATE Agreement. No conduct that negatively impacts VITAL HEALTH will be permitted. VITAL HEALTH will not tolerate high-pressure sales tactics or the use of any misleading, confusing, false or exaggerated statements or claims with respect to VITAL HEALTH or VITAL HEALTH products and services.
1.3 Policies and Procedures Incorporated By Reference
These Policies and Procedures, in their present form and as amended from time to time at the sole discretion of VITAL HEALTH (“VITAL HEALTH®” or the “Company” or “VITAL HEALTH”), are incorporated into, and form an integral part of, the VITAL HEALTH Affiliate Agreement. Throughout these Policies and Procedures, when the term “Agreement” is used, it collectively refers to the VITAL HEALTH Affiliate Agreement and its Terms and Conditions, these Policies and Procedures and the VITAL HEALTH Compensation Plan. These documents are incorporated by reference into the VITAL HEALTH Affiliate Agreement. It is the responsibility of each AFFILIATE to read, understand, adhere to and ensure that he or she is aware of and operating under the most current version of these Policies and Procedures. When enrolling a new AFFILIATE, it is the responsibility of the Enroller (as further defined below) to provide the most current version of these Policies and Procedures and the VITAL HEALTH Compensation Plan (which can be done by directing the applicant to the website) to the applicant prior to his or her execution of the Affiliate Agreement.
1.4 Amendments, Revisions and Changes
In order to ensure that VITAL HEALTH is always in compliance with applicable federal, state and/or local laws, as well as being able to adapt to changing or evolving business environments and markets, VITAL HEALTH reserves the right, in its sole discretion, to amend, revise or change the Agreement and its prices and product offering. Amendments to product prices shall be effective immediately. Except for the Dispute Resolution provisions at Section 13 below, amendments to the Agreement shall be effective 30 days after notice and publication of the amended provisions, but amendments shall not apply retroactively to conduct that occurred prior to the effective date of the amendment. VITAL HEALTH will notify AFFILIATES by posting any amendments, revisions or changes on the VITAL HEALTH corporate website and by email to AFFILIATES’ current email addresses on file. The most current and controlling version will always be posted on www.VITALHEALTHGLOBAL.com or other applicable website as noticed. It is the responsibility of all AFFILIATES to regularly review the company website as well as stay current on all notices given through the various communications between VITAL HEALTH and AFFILIATES. An AFFILIATE’S continued use of any VITAL HEALTH- related website, product or service, conduct of any VITAL HEALTH related business or the acceptance of any compensation under the Compensation Plan will indicate acceptance of any published amendments, revisions or changes. An AFFILIATE not wishing to be bound by such amendments, revisions or changes must resign and will not be able to conduct any VITAL HEALTH business.
The foregoing provision regarding amendments to the Agreement does NOT apply to the Dispute Resolution provisions at Section 13 below, which can only be amended as provided therein via mutual consent.
1.5 Delays
Neither VITAL HEALTH nor any AFFILIATE shall be responsible for delays or failures in performance of their respective obligations when performance is made commercially impracticable due to circumstances beyond such party’s reasonable control. This includes, without limitation, strikes, labor difficulties, acts of providence, severe weather, riot, war, fire, death, curtailment, reduction, limitation or unavailability of a source of supply, or government decrees or orders.
1.6 Severability
If any provision of the Agreement, in its current form or as may be amended, is found to be invalid or unenforceable for any reason, only the invalid or unenforceable portion of the provision shall be severed and only in the applicable jurisdiction that requires it. The remaining terms and provisions shall remain in full force and effect and shall be construed as if such invalid or unenforceable provision never comprised a part of the Agreement.
1.7 Waiver
VITAL HEALTH and AFFILIATE each have the right to demand compliance with all terms and conditions under the Agreement at any time. No failure of VITAL HEALTH or AFFILIATE to exercise any right or power under the Agreement or to insist upon strict compliance by the other with any obligation or provision of the Agreement, and no custom or practice of the parties at variance with the terms of the Agreement, shall constitute a waiver of a party’s right to demand exact compliance with the Agreement. Waiver by either party of any breach of the Agreement can be affected only in writing by the party or an authorized officer or agent of the party. A party’s waiver of any particular breach by the other party shall not affect or impair the waiving party’s rights with respect to any subsequent breach, nor shall it affect in any way the rights or obligations of any third party (including another AFFILIATE). Nor shall any delay or omission by a party to exercise any right arising from a breach affect or impair such party’s rights as to that or any subsequent breach. The allegation or existence of any claim or cause of action of a party against the other party shall not constitute a defense to a party’s enforcement of any term or provision of the Agreement.
SECTION 2 BECOMING AN AFFILIATE
2.1 Becoming an AFFILIATE
To become an independent VITAL HEALTH AFFILIATE, you must be a minimum of 18 years of age or the legal age of majority in the state, country or jurisdiction you reside in, whichever is higher, and you must be legally capable of entering into a contract. You must be legally entitled to earn income in the United States or in the appropriate country or jurisdiction you intend to do business in as we expand internationally. You must submit a valid, complete and accurate Affiliate Agreement, whether online or in paper form, to VITAL HEALTH, and that application must be accepted by VITAL HEALTH, at our sole discretion. All information requested, including a valid social security number or tax ID number where applicable must be provided. You may not have a financial interest in more than one distributorship. A husband and wife are only permitted to have one distributorship between them unless they follow the procedure for a husband and wife to have separate distributorships as explained in these Policies and Procedures. A validly formed business entity may become an AFFILIATE, provided it can submit valid documentation as may be requested by VITAL HEALTH. An individual may not participate in multiple distributorships through the use of business entities. No “ghost” distributorships (false distributorships set up to maintain a position in the genealogy) are permitted.
2.2 Remaining an AFFILIATE
In order to remain an AFFILIATE in good standing, you must abide by all terms and conditions of the Agreement, as they exist now or as may be modified from time to time. This includes complying with the renewal policy as may exist at the end of your applicable distributorship term. The initial distributorship term will be for a period of one year. You must only conduct VITAL HEALTH business in jurisdictions where we are legally permitted to conduct business. Further, you must comply with any laws, codes, rules, regulations and/or statutes that may be in effect in any jurisdiction you reside in or do business in. Your conduct or the conduct of anyone acting for or on your behalf may not discredit or bring any harm to VITAL HEALTH or any associated person or entity. Under no circumstances may any AFFILIATE bad-mouth, disparage or discredit VITAL HEALTH, its products and services, any associated entities or people, any owners, directors, employees, agents or independent distributors. Any distributorship found to exist for reasons detrimental to VITAL HEALTH or the compensation plan, including, but not limited to “stacking” or manipulating the compensation plan, may be suspended or terminated at VITAL HEALTH’s sole discretion.
2.3 Term and Renewal of the Agreement
The term of the Agreement is one year from the date of enrollment. An AFFILIATE may cancel the Agreement at any time and for any reason. In order to continue as an AFFILIATE beyond the initial term of this Agreement (unless the Agreement has been previously terminated as provided herein), AFFILIATE must renew the Agreement each year. An annual renewal fee will be imposed at that time (not required for North Dakota residents). AFFILIATES will be reminded of their upcoming renewal, as well as the amount of the annual renewal fee, through their Back-Offices and email. At that time, AFFILIATE may elect to renew or cancel the Agreement. VITAL HEALTH reserves the right to elect not to renew an AFFILIATE’S Agreement at its option upon 30 days’ prior written notice.
A participant in this multilevel marketing program has a right to cancel at any time, regardless of reason. Cancellation must be submitted in writing to the company at its principal business address, via email to contacto@vitalhealthglobal.com, or via the AFFILIATE’S Back-Office.
VITAL HEALTH reserves the right to terminate all Affiliate Agreements upon 30 days’ notice if the Company elects to: (1) cease business operations; (2) dissolve as a business entity; or (3) terminate distribution of its products and/or services via Direct Selling channels.
Section 3 Operating a VITAL HEALTH Distributorship
3.1 Independent Contractor Status
All AFFILIATES, regardless of rank or level within the compensation plan, are independent contractors. There are no franchises, exclusive territories, exclusive distributorships, partnerships, joint ventures or strategic alliances created between any AFFILIATE and VITAL HEALTH. All AFFILIATES will have an equal opportunity to build their independent business, based on work ethic, hours put in to promoting your business, dedication to building your business, etc. Each independent AFFILIATE shall be responsible for paying any and all local, state or federal taxes or fees, including, but not limited to, income taxes, social security, and self-employment taxes. AFFILIATES are not entitled to employee benefits from VITAL HEALTH, including, but not limited to, unemployment benefits, worker’s compensation or minimum wage. All AFFILIATES are responsible for their own fees, costs, expenses, supplies, tools or whatever is required, used or needed in building and promoting their business. No AFFILIATE may bind VITAL HEALTH or any associated person or entity into any contract or agreement, nor may any AFFILIATE imply that they are acting for or on behalf of the corporate entity. Further, no AFFILIATE may contact any media, seek out media coverage or appear on or in any media for or on behalf of VITAL HEALTH unless requested by VITAL HEALTH or approved by VITAL HEALTH in writing. All AFFILIATES must properly identify themselves as independent contractors when conducting business. Any conduct or behavior that in any way implies a corporate relationship or is confusing or misleading as to an AFFILIATE’S independent contractor status is prohibited.
3.2 Enrollment
All new AFFILIATES must be referred or enrolled by an existing AFFILIATE and that personal enrollment must be noted during the AFFILIATE enrollment process, whether submitted online or otherwise. It is each AFFILIATE’S responsibility to ensure that they indicate the proper enroller when signing up and to ensure that new AFFILIATES that they sign up indicate the proper enroller. If there is a problem with the enroller, it is the AFFILIATE’S responsibility to immediately notify VITAL HEALTH. We pride ourselves on our integrity and the integrity of our compensation plan. In the event of a dispute over who is the enroller of a new AFFILIATE, VITAL HEALTH will make its reasonable and best effort to determine who the actual enroller should be, based on facts gathered. The final decision as to personal enrollment shall be at the sole discretion of VITAL HEALTH.
3.3 Business Entities
A corporation, limited liability company, partnership, trust, or local equivalent (collectively referred to in this section as a “Business Entity”) may apply to be an AFFILIATE by submitting a copy of the organizational documents to VITAL HEALTH. If an AFFILIATE has enrolled online, all required documents and registration form must be submitted to VITAL HEALTH within thirty (30) days of the online enrollment. If required documents are not received within the 30- day period, the Affiliate Application and Agreement shall automatically terminate. All members, partners, shareholders or stakeholders of the relevant Business Entity are jointly and severally liable for any indebtedness, liability or other obligation to VITAL HEALTH. An entity cannot have more than one distributorship or financial interest in another distributorship nor can an individual have any interest in multiple distributorships whether individually or as part of an entity. An individual or entity may only have a second and third position if earned as multiple “Business Centers” as described in the VITAL HEALTH Compensation Plan. Individuals or entities may only register as AFFILIATES using legal names. An AFFILIATE cannot be signed up or registered with a fictitious business name.
3.4 Minors
Under no circumstances may anyone under the age of 18, or who is considered a minor in any applicable jurisdiction become an AFFILIATE. There are no exceptions and parents may not co-sign or operate on behalf of a minor. No existing AFFILIATE should attempt to enroll or sponsor a minor as an AFFILIATE.
3.5 Limitations on Distributorships Per Household
An AFFILIATE may only operate or have an ownership interest, legal or equitable, as a sole proprietorship, partner, shareholder, trustee, member, owner or beneficiary in one VITAL HEALTH distributorship. So as to avoid any manipulation within the compensation plan, married couples or common-law couples (collectively “Spouse(s)”) who wish to become separate AFFILIATES must sign a separate Affiliate Application and Agreement and must have the same enroller. One spouse cannot enroll or sponsor the other spouse. A spouse may be “placed” under their spouse’s AFFILIATE as long as they have the same Enroller. An additional family member, not a spouse, residing in the same household and otherwise eligible to become an AFFILIATE may become any AFFILIATE under the enroller of his/her choice, as long as there is no intent to manipulate the compensation plan.
3.6 Actions of Household Members or Affiliated Individuals
If any member of an AFFILIATE’S immediate household engages in any activity which, if performed by the AFFILIATE, would violate any provision of the Agreement, such activity will be deemed a violation by the AFFILIATE and VITAL HEALTH may take disciplinary action pursuant to the Agreement against the AFFILIATE. Similarly, if any individual associated in any way with a Business Entity (collectively “Affiliated Individual”) violates the Agreement, such action(s) will be deemed a violation by the entity, and VITAL HEALTH may take disciplinary action against the Business Entity.
3.7 Addition of Co-Applicant
When adding a co-applicant (either an individual or a Business Entity) to an existing VITAL HEALTH distributorship, VITAL HEALTH requires a written request, as well as a properly completed Affiliate Application and Agreement containing the applicant and co-applicant’s Social Security Numbers and signatures. To prevent the circumvention of Section 3.9 (regarding transfers and assignments of a VITAL HEALTH independent business), the original applicant must remain as the main party to the original Affiliate Application and Agreement. If the original AFFILIATE wants to terminate his or her relationship with the Company, he or she must transfer or assign his or her VITAL HEALTH independent business in accordance with Section 3.9. If this process is not followed, the Agreement may be cancelled by VITAL HEALTH upon the withdrawal of the original AFFILIATE. All bonus and commission checks will be sent to the address of record of the original AFFILIATE. Please note that the modifications permitted within the scope of this Section do not include a change of Enroller or Placement Sponsor. There is a processing fee for each change requested, which must be included with the written request and the completed Affiliate Application and Agreement.
3.8 Roll-Up
When a vacancy occurs in a Marketing Organization due to the termination of an AFFILIATE for any reason, each AFFILIATE or Customer in the first level immediately below the terminated AFFILIATE on the date of the Cancellation will be moved to the first level (“Front Line”) of the terminated AFFILIATE’S Placement Sponsor (compresses up one level within the Placement Sponsor tree).
3.9 Sale, Transfer or Assignment
An AFFILIATE may not sell, transfer or assign his/her independent business without the express written consent of VITAL HEALTH at VITAL HEALTH’s sole discretion. The sale, transfer or assignment of an AFFILIATE business may not be utilized under any circumstances to effect a change of sponsorship, manipulate the compensation plan or negatively impact another AFFILIATE. An existing AFFILIATE may not purchase another VITAL HEALTH independent business. Any person or entity selling, transferring or assigning their independent business, assuming they are otherwise in good standing, must wait a period of six months before reapplying to become an AFFILIATE.
3.10 Separation Due To Divorce or Dissolution
Under no circumstances will VITAL HEALTH be required to divide, breakup or partially reassign an AFFILIATE position or its downline due to a divorce between spouses or dissolution of any entity. VITAL HEALTH will recognize the AFFILIATE as it is registered with VITAL HEALTH and will pay any earned commissions or bonuses accordingly. VITAL HEALTH is under no obligation to take any actions to facilitate such divorce, breakup or dissolution, other than in the normal conduct of VITAL HEALTH business under the Agreement. Any split of commissions or bonuses between affected parties will be handled by the parties after receiving the appropriate payment from VITAL HEALTH. If the affected parties are unable to effectively conduct VITAL HEALTH business or there is any adverse effect to VITAL HEALTH or other AFFILIATES, VITAL HEALTH reserves the right to involuntarily terminate the AFFILIATE independent business. A spouse or other party who gives up rights to an AFFILIATE independent business as part of a divorce, breakup or dissolution must wait six months before reapplying to become an AFFILIATE.
3.11 Succession
Upon the death of an AFFILIATE, the AFFILIATE’S VITAL HEALTH business may be passed to his/her heirs. The beneficiary or transferee of the business must notify VITAL HEALTH of their intention to receive the transfer of the business within six (6) months of the date of death. If VITAL HEALTH receives no such notification within such time period, the Agreement shall be automatically cancelled. Prior to the actual transfer of the business, the beneficiary or transferee must provide VITAL HEALTH with a certified copy of the death certificate as well as certified letters testamentary or letters of administration and the written instructions of the executor of the estate, or an order of the court, that provides direction on the proper disposition of the business. The beneficiary must also execute and submit to the Company a VITAL HEALTH Affiliate Agreement within 30 days from the date on which the business is transferred by the estate to the beneficiary or transferee, or the Agreement will be cancelled. Because VITAL HEALTH cannot divide commissions among multiple beneficiaries or transferees, if there are multiple beneficiaries or transferees of the business, the beneficiaries or transferees must form a Business Entity and submit a VITAL HEALTH Affiliate Agreement in the name of the Business Entity. Upon the completion of these requirements, VITAL HEALTH will transfer the business and issue commissions to the individual beneficiary or Business Entity. During the pendency of the actual transfer of the business, commission and bonus payments (if any are earned) will be issued in the name of the estate of the deceased AFFILIATE. The beneficiary of the business shall be responsible for the payment of all renewal fees that may have accrued but not been paid during the pendency of the transfer. Failure to pay these fees shall result in the termination of the Agreement.
The successor(s) in interest must:
1) Execute an Affiliate Application and Agreement;
2) Comply with terms and provisions of the Agreement;
3) Meet all of the qualifications for the deceased AFFILIATE’S status;
4) Bonus and commission checks of a VITAL HEALTH independent business transferred pursuant to this Section 4.11 will be paid in a single check jointly to the legal successor(s) in interest. Such successor(s) must provide VITAL HEALTH with an “address of record” to which all bonus and commission checks will be sent.
5) If the VITAL HEALTH independent business is bequeathed to multiple legal successors in interest, they must form a Business Entity and acquire a federal taxpayer identification number. VITAL HEALTH will issue all bonus and commission checks and a Form 1099 as required by the IRS. VITAL HEALTH is under no obligation to divide any distributorship among heirs and under no circumstances will VITAL HEALTH allow any AFFILIATE or AFFILIATE Successor to operate in any way other than as normally proscribed under the Agreement.
3.12 Expenses
No AFFILIATE is required to spend any specific amount in the operation or promotion of his/her independent business. How much may be appropriate for any AFFILIATE to spend on marketing or any other item related to VITAL HEALTH is entirely up to the AFFILIATE based on his/her given situation. Unless specifically provided for under these Policies and Procedures or through the VITAL HEALTH Compensation Plan, no AFFILIATE is entitled to reimbursement from VITAL HEALTH for any general or administrative costs, fees or expenses or any type generated in the conduct of AFFILIATE with respect to VITAL HEALTH or the VITAL HEALTH Agreement.
Section 4 Responsibilities of an AFFILIATE
4.1 Maintain Accurate Information With VITAL HEALTH.
All AFFILIATES must immediately notify VITAL HEALTH of any changes in the original application information. This includes, but is not limited to, actual address, mailing address, telephone number, e-mail address, etc. This may be done through your back office, in writing or via e-mail. Please allow up to thirty days for all changes to be fully implemented.
4.2 Maintain Communication With Downline
Any AFFILIATE who sponsors another AFFILIATE into VITAL HEALTH must perform a bona fide supervisory function to ensure that his or her downline is properly operating his or her VITAL HEALTH business. AFFILIATES must have ongoing contact, communication, and management supervision with the AFFILIATES in their Downline. Examples of such contact and supervision may include, but are not limited to: newsletters, written correspondence, personal meetings, telephone contact, voice mail, electronic or e-mail, and the accompanying of downline AFFILIATES to opportunity meetings, training sessions, and other VITAL HEALTH functions. Upline AFFILIATES are also responsible to motivate and train new AFFILIATES in VITAL HEALTH product knowledge, effective sales techniques and the Marketing and Compensation Plan. AFFILIATES must monitor the AFFILIATES in their downlines to ensure they do not make improper product or business claims, or engage in any illegal or inappropriate conduct. Upon request, every AFFILIATE should be able to provide documented evidence to the VITAL HEALTH of his or her ongoing fulfillment of the responsibilities of a Sponsor.
4.3 Non-Disparagement
VITAL HEALTH wants to reasonably provide its AFFILIATES with the best products, compensation plan and service in the industry. Accordingly, we value your constructive criticisms and comments. All such comments should be submitted in writing to the AFFILIATE Support Department at compliance@vitalhealthglobal.com. AFFILIATES should not, however, disparage, demean or make negative remarks about VITAL HEALTH, other AFFILIATES or VITAL HEALTH directors, officers, employees or other associated individuals or entities, either verbally, written, online or in social media or other forums.
4.4 Reporting Policy Violations
AFFILIATES who become aware of a policy violation by another AFFILIATE should submit written report of the violation directly to the attention of the VITAL HEALTH Compliance Department so a file can be opened and an investigation conducted. Details of the incidents such as dates, number of occurrences, persons involved and any supporting documentation should be included in the report.
4.5 Company Status
No AFFILIATE may claim or imply that he/she or any other AFFILIATE has advantages with or special privileges with VITAL HEALTH. Nor may any AFFILIATE imply that they or any other AFFILIATE is in any way exempt from the same obligations and requirements of every other AFFILIATE.
4.6 Personal Information
Any AFFILIATE who receives personal information from or about prospective AFFILIATES or customers, must take all reasonable steps to maintain its security. You should shred or irreversibly delete the personal information of others once it is no longer required. Personal Information is information that identifies, or permits you to contact, an individual or entity. It includes, but is not limited to a Customer’s, potential Customer’s, AFFILIATE’S and prospective AFFILIATE’S name, address, email address, phone number, credit card information, social security or tax identification number and other information associated with these details.
4.7 Confidential Information
“Confidential Information” includes, but is not limited to, the identities, contact information, and/or sales information relating to AFFILIATES and/or Customers: (a) that is contained in or derived from any AFFILIATE’S respective Back-Office; (b) that is derived from any reports issued by VITAL HEALTH to AFFILIATES to assist them in operating and managing their VITAL HEALTH business; and/or (c) to which an AFFILIATE would not have access or would not have acquired but for his/her affiliation with VITAL HEALTH. Confidential Information constitutes proprietary business trade secrets belonging exclusively to VITAL HEALTH and is provided to AFFILIATES in strict confidence, solely for the purpose of promoting VITAL HEALTH in accordance with this Agreement. Confidential Information shall not be directly or indirectly disclosed to any third party nor used for any purpose other than for use in fulfilling the Agreement and in building and managing a VITAL HEALTH business. Any violation of this policy shall cause VITAL HEALTH irreparable harm for which there is no adequate remedy at law. The parties further agree that the harm to VITAL HEALTH should AFFILIATE disclose confidential information outweighs any harm to the AFFILIATE in not disclosing that information such that injunctive relief should be granted to VITAL HEALTH. VITAL HEALTH shall be entitled to immediate and permanent equitable relief to prevent further violations of this policy and shall be able to obtain such relief in a court of law, despite the arbitration clause applying to disputes arising out of breach of the Agreement.
4.8 Enrollment, Sponsoring, Placement
AFFILIATES in good standing may enroll (sponsor) and place others into VITAL HEALTH as a Direct Retail Customer, Preferred Customer or AFFILIATE. A prospective customer or AFFILIATE has the right to choose his/her sponsor and no AFFILIATE may pressure, harass, intimidate or force anyone to buy anything or take any action they do not otherwise wish to take. Further, no AFFILIATE may force or require any prospective or new AFFILIATE or customer to agree to anything or sign any agreement other than the standard Affiliate Agreement.
Section 5 Conflicts of Interest
5.1 Participation in Other Direct Sales Companies
AFFILIATES may participate in other direct sales, network marketing, or multi-level marketing company or opportunity, as long as they don’t violate any provision of the Agreement. The AFFILIATE must ensure that his or her participation in other companies does not interfere with VITAL HEALTH’S operations as well as it doesn’t damage any of VITAL HEALTH’S downline organizations. Under no circumstances may an AFFILIATE present VITAL HEALTH products or business along with any other company’s products, services or opportunities.
5.2 Non-solicitation
During the term of the Agreement, an AFFILIATE shall not engage in any actual or attempted recruitment or enrollment of any AFFILIATE for other network marketing, direct sales or similar ventures, either directly, indirectly or through a third party. This includes, but is not limited to, presenting or assisting in the presentation of another network marketing or direct sales company to any AFFILIATE or Customer, or implicitly or explicitly encouraging any AFFILIATE or Customer to join another or do business with another company.
1) For a period of twelve months following the termination of the Agreement for any reason, the former AFFILIATE is strictly prohibited from recruiting or attempting to recruit any AFFILIATE or Retail Customer for another network marketing or direct sales venture. By agreeing to the AFFILIATE Agreement, each AFFILIATE acknowledges and agrees that VITAL HEALTH is trying to protect legitimate business interests by this prohibition and such prohibition is reasonable in its scope and duration.
2) During the term of the Agreement, an AFFILIATE may not:
(a) Produce, offer or transfer any literature, tapes, CDs, DVDs or other promotional material of any nature for another network marketing or direct sales venture which is used by the AFFILIATE or any third person to recruit AFFILIATES or Retail Customers for that or any other network marketing venture; (b) Sell, offer to sell, or promote any competing non-VITAL HEALTH products or services to AFFILIATES or Retail Customers (any product in the same generic product category as a VITAL HEALTH product is deemed to be competing (e.g., any nutritional supplement is in the same generic category as VITAL HEALTH nutritional supplements, and is therefore a competing product, regardless of differences in cost, quality, ingredients or nutrient content);
(c) Offer VITAL HEALTH products or promote the VITAL HEALTH Compensation Plan in conjunction with any non-VITAL HEALTH products, services, business plan, opportunity or incentive; or
(d) Offer any non-VITAL HEALTH products, services, business plan, opportunity or incentive at any VITAL HEALTH meeting, seminar, launch, convention or other VITAL HEALTH function, or immediately following such event.
(3) During the term of the Agreement and for a period of twelve months after its termination for any reason, AFFILIATE shall not contact any vendor, consultant, employee or agent of VITAL HEALTH for the purpose of starting a direct sales company or for the purpose of assisting or joining any existing direct sales company.
(4) During the term of the Agreement and for a period of twelve months after its termination for any reason, AFFILIATE shall not attempt to copy, manufacture, reverse engineer or produce for sale or distribution any product sold, manufactured by, or produced for VITAL HEALTH.
5.3 Targeting Other Direct Sellers
VITAL HEALTH does not encourage AFFILIATES to target the sales force of another network marketing or direct sales company to sell VITAL HEALTH products or to become AFFILIATES, nor does VITAL HEALTH encourage AFFILIATES to solicit or entice members of the sales force of another direct sales company to violate the terms of their contract with such other company. AFFILIATES will be responsible for their own conduct and VITAL HEALTH will not indemnify or defend an AFFILIATE should another company bring any legal action alleging unethical or inappropriate business conduct.
5.4 Cross-Sponsoring
Actual or attempted cross-sponsoring is strictly prohibited. “Cross-Sponsoring” is defined as the enrollment or attempted enrollment of an individual or entity which already has an Affiliate Application and Agreement on file with VITAL HEALTH, or which has had such an agreement within the preceding six (6) calendar months, within a different line of sponsorship. The use of a spouse’s or relative’s name, trade names, DBAs, assumed names, corporations, partnerships, trusts, federal ID numbers, or fictitious ID numbers to circumvent this policy or any other provision of the Agreement is strictly prohibited. AFFILIATES shall not demean, discredit or defame other AFFILIATES in an attempt to entice another AFFILIATE to become part of a different AFFILIATES Marketing Organization. If Cross Sponsoring is discovered, it must be brought to VITAL HEALTH’s attention immediately. VITAL HEALTH may take action against the AFFILIATE who changed organizations and/or those AFFILIATES who encouraged or participated in the Cross-Sponsoring. VITAL HEALTH may also move all or part of the offending AFFILIATE’S downline to his or her original Downline organization if the Company deems it equitable and feasible to do so. However, VITAL HEALTH is under no obligation to move the Cross-Sponsored AFFILIATE’S downline organization, and the ultimate disposition of the organization remains within the sole discretion of VITAL HEALTH. AFFILIATES waive any and all claims and causes of action against VITAL HEALTH arising from or relating to the disposition of the Cross-Sponsored AFFILIATE’S downline organization.
5.5 Bonus Buying and Stacking
Bonus Buying and/or AFFILIATE Stacking is strictly prohibited and will not be tolerated under any conditions or circumstances.
“Bonus buying” is manipulating the compensation plan to generate any bonuses and/or commissions for other than a legitimate product sale and includes, but is not limited to:
(1) the enrollment of individuals or entities without their knowledge and/or execution of an Affiliate Application and Agreement by such individuals or entities;
(2) the fraudulent enrollment of an individual or entity as an AFFILIATE or Retail Customer;
(3) the enrollment or attempted enrollment of non-existent individuals or entities as AFFILIATES or Retail Customers
(4) the use of a credit card by or on behalf of an AFFILIATE or Retail Customer when the AFFILIATE or Retail Customer is not the account holder of such credit card;
(5) purchasing VITAL HEALTH product on behalf of another AFFILIATE or Customer or under another AFFILIATE’S AFFILIATE number, or Customer ID to qualify for commissions, bonuses or incentives and/or
(6) the creation of any order or volume not the result of a legitimate sale transaction in the normal course of business.
“Stacking” includes: (1) the failure to transmit applications to VITAL HEALTH in a timely manner or the holding of a member agreement in excess of (2) business days after its execution. (2) The manipulation of member agreements for the purpose of maximizing compensation pursuant to the Compensation plan (3) providing financial assistance to members, buying products, or drop shipping through another's account for the purpose of increasing the payout of your sales organization and/or (4) the placing of orders or volume so as to deprive an upline sponsor of commissions or bonuses they should otherwise be entitled to receive.
Section 6 Communication and Confidentiality Within VITAL HEALTH
6.1 Downline Activity (Genealogy Reports)
Downline Activity Reports are available for AFFILIATE access and viewing through the secure AFFILIATE Back Office. All Downline Activity Reports and the information contained therein are confidential and constitute proprietary information and business trade secrets and are owned exclusively by VITAL HEALTH. VITAL HEALTH will not be responsible for any errors, incorrect or missing information that may be included or excluded from any report. Downline Activity Reports are provided to AFFILIATES in strictest confidence and are made available to AFFILIATE for the sole purpose of assisting AFFILIATES in working with their respective Downline Organizations in the development of their VITAL HEALTH business under the Agreement. AFFILIATES should use their Downline Activity Reports to assist, motivate and train their Downline AFFILIATE and support their customers. The AFFILIATE and VITAL HEALTH acknowledge and agree that, but for this agreement of confidentiality and nondisclosure, VITAL HEALTH would not provide Downline Activity Reports to the AFFILIATE. An AFFILIATE shall not, on his/her own behalf, or on behalf of any other person or entity:
1) Directly or indirectly disclose any information contained in any Downline Activity Report to any third party;
2) Directly or indirectly disclose the password or other access code to his/her Back Office or Downline Activity Report;
3) Use the information to compete with VITAL HEALTH or for any purpose other than promoting his/her VITAL HEALTH business;
4) Recruit or solicit any AFFILIATE, or Retail Customer of VITAL HEALTH listed on any report, or in any manner attempt to influence or induce any AFFILIATE or Retail Customer, to alter their business relationship with VITAL HEALTH;
5) Use or disclose to any person or entity any information contained in any Downline Activity Report. Upon demand by the Company, any current or former AFFILIATE will return the original and all copies of any Downline Activity Reports to the Company; and
6) It is a violation of the Agreement for an AFFILIATE or any third party to access any data via reverse engineering, keystroke monitoring, hacking or by any other means.
6.2 Communication
Opt-in AFFILIATES agree that VITAL HEALTH or a party acting on its behalf may contact you by any means available, including, but not limited to a landline or cellular telephone using automated technology (e.g., an autodialer or pre-recorded messaging), text messaging or email. You consent and agree to VITAL HEALTHs contacting you in this manner at the address, telephone number(s) or email address that you provided or as updated. You understand that your carrier’s standard rates may apply for calls and/or text messages. You understand that you may opt-out of receiving text messages at any time by replying “STOP.” You understand that your consent is not a condition of purchase. You consent and agree to the VITAL HEALTH Privacy Policy when you agree and submit this AFFILIATE Agreement.
6.3 AFFILIATE Media and Likeness Use Consent and Release
By submitting the AFFILIATE Agreement, you authorize VITAL HEALTH to use your name, testimonials, and/or likeness in any VITAL HEALTH advertising or promotional materials in any media without remuneration. Additionally, you consent to and authorize the use and reproduction of any photographs taken by or supplied to VITAL HEALTH and further consent to the use and reproduction of any quotes, testimonials, stories, conversations on social networking media for any print or electronic publicity, marketing or promotional purposes, without remuneration.
Section 7 Advertising and Promotion
7.1 General
Any advertising or promotion of the VITAL HEALTH opportunity or VITAL HEALTH products must safeguard the good reputation of VITAL HEALTH and demonstrate good business practice. Under no circumstances is it ever permissible to use unprofessional, discourteous, false, deceptive, misleading, unethical or immoral conduct, claims or practices in the promotion of VITAL HEALTH and its products. AFFILIATES must take all reasonable care to ensure that any advertising, promotion or postings are professional, grammatically correct and non-offensive. AFFILIATES should only use the sales aids and support materials produced by VITAL HEALTH. We have carefully designed our products, product labels, Compensation Plan and promotional materials to ensure that the presentation of each aspect of VITAL HEALTH is professional, fair, truthful, substantiated, accurately presented and in compliance with applicable laws or regulations. VITAL HEALTH reserves the right, at its discretion, to edit or discontinue previously approved AFFILIATE materials. VITAL HEALTH further reserves the right to rescind approval for any sales tools, promotional materials, advertisements or other literature, and AFFILIATES waive all claims for damages or remuneration arising from or relating to such rescission. As these compliance policies are vital to the long-term stability of VITAL HEALTH and the preservation of the opportunity for all, these advertising policies will be strictly enforced. Using non-approved material or failing to obtain approval for marketing materials of any kind may result in disciplinary actions as set forth in Section 13.1 below.
7.2 Trademarks and Copyrighted Material
VITAL HEALTH does not allow the use of its trademarks, trade names, designs, symbols or copyrighted material by any person or entity, including AFFILIATES, without prior written permission or unless such content is specifically prepared or approved for use by AFFILIATES. AFFILIATES may not produce for sale or distribution, any recorded VITAL HEALTH events, speeches and/or presentations without express written consent from VITAL HEALTH. Further, AFFILIATES may not use any name or portion of any name exactly like, similar to or a variation of any VITAL HEALTH product, service, associated person or entity in the title, address, domain name, URL, social media page, username, team names, heading, handle or in any context that could be confusing, misleading or deceptive as to the origin or source of the given material or communication.
7.3 Identification as AFFILIATE
In instances where it is permitted under these Policies and Procedures to use the VITAL HEALTH name or other related material, it can only be done with proper identification as an AFFILIATE. There can never be any situation where there could be confusion as to whether an AFFILIATE was acting as the corporate VITAL HEALTH entity. Where it is permitted for an AFFILIATE to use a VITAL HEALTH logo, we have made specific AFFILIATE versions of VITAL HEALTH logos available in your AFFILIATE Back Office.
7.4 AFFILIATE Websites
AFFILIATES may only utilize the VITAL HEALTH-provided replicating website to promote their VITAL HEALTH business. Any other website utilized by an AFFILIATE would have to be completely generic with no direct reference to VITAL HEALTH or its products or opportunity, and otherwise compliant with any applicable laws, rules or regulations. The VITAL HEALTH replicated websites and corporate website contain professionally prepared material designed to help you promote and sell. Even generic or otherwise unidentified websites may not make any product or income claims which refer to VITAL HEALTH or VITAL HEALTH products and services.
7.5 E-Mail or Electronic Advertising
An AFFILIATE may not advertise or promote VITAL HEALTH or VITAL HEALTH products and services or use any VITAL HEALTH trademarks or copyrighted material in any electronic media or transmission, including e-mail, the internet, social media or otherwise, unless specifically approved by VITAL HEALTH. Internet advertising and/or mass promotion must be generic, without use of VITAL HEALTH trademarks, trade names or copyrighted material. “Spamming” or the unsolicited mass distribution of e-mails, faxes or other media in violation of any applicable law, rule or regulation is absolutely prohibited. Neither shall any AFFILIATE ever publish, post, upload, distribute or communicate through any media, any unprofessional, inappropriate, profane, obscene, defamatory, misleading, untrue, false, indecent, infringing or unlawful statements, claims, material, information or data.
7.6 Online or Other Classified Ads
AFFILIATES may not use classified ads, whether published or online classifieds, including, but not limited to, Craigslist, to list, sell or retail specific VITAL HEALTH products, product bundles or the opportunity. Generic ads, designed to solicit responses, are permissible so long as otherwise compliant with any applicable laws, rules or regulations.
7.7 Online Auction Sites
VITAL HEALTH and its products and services may not be listed on eBay or other online auctions, nor may AFFILIATES enlist or otherwise allow or facilitate a third party to sell VITAL HEALTH products on eBay or other online auctions.
7.8 Online Retailing
AFFILIATES may not list or sell VITAL HEALTH products and services on any retail store or ecommerce site, including Amazon.com, Ebay.com, Walmart.com or the like (with the exception of their own VITAL HEALTH-provided replicated website). Additionally, AFFILIATES may not (1) enlist or otherwise allow a third party to sell VITAL HEALTH products through or on any online retail store or ecommerce site or (2) sell products to a third party that the AFFILIATE has reason to believe will sell such products on any online retail store, e-commerce site or other unauthorized method.
7.9 Banner Advertising
AFFILIATES may place VITAL HEALTH-approved banner advertisements on third-party websites. They may only use the VITAL HEALTH approved templates and images available through the resources section of their VITAL HEALTH Back Office. The banner must link directly back to the AFFILIATE’S VITAL HEALTH replicated website and cannot be varied, altered, revised or contain any additional information such as pricing, discounts or promotions. Discretion must be used by the AFFILIATE in determining the appropriateness of the third party website that the banner may be posted on and VITAL HEALTH reserves the right to request that an AFFILIATE remove a banner ad from a website that VITAL HEALTH, in its sole discretion, determines to be inappropriate.
7.10 “Spam Linking”
“Spam linking,” or the multiple consecutive submissions of the same or similar content into blogs, wikis, guest books, websites or other publicly accessible online discussion boards or forums is not permitted. This includes blog spamming, blog comment spamming and/or spam-dexing. Any otherwise permissible comments an AFFILIATE may make on blogs, forums, guest books, etc., must be unique, informative, relevant and otherwise permissible.
7.11 Digital Media Submission
AFFILIATES may not upload, submit or publish VITAL HEALTH-related video, audio or photo content to any digital media or website such as Facebook, YouTube, iTunes, Photobucket or similar site.
7.12 Product Claims
No claims, which include personal testimonials, as to therapeutic, curative or beneficial properties of any products offered by VITAL HEALTH may be made except those contained in official VITAL HEALTH materials. In particular, no AFFILIATE may make any claim that VITAL HEALTH products are useful in the cure, treatment, diagnosis, mitigation or prevention of any diseases or signs or symptoms of disease. Not only are such claims violations of VITAL HEALTH policies, but they potentially violate applicable laws, including, but not limited to, federal and state laws and regulations, such as the Federal Food, Drug, and Cosmetic Act and Federal Trade Commission Act. An AFFILIATE that provides product experience testimonials in any medium should use care to disclose their affiliation with VITAL HEALTH, i.e., “VITAL HEALTH AFFILIATE,” be honest in their testimonial personal experience and assert that they are not claiming that their experience is the typical result experienced by consumers. Unless specifically warranted in writing by VITAL HEALTH, there are no specific results guaranteed to be achieved as a result of the use or consumption of VITAL HEALTH products and services.
7.13 Income Claims
When presenting or discussing the VITAL HEALTH opportunity or Compensation Plan to a prospective AFFILIATE, AFFILIATES may not make income projections, income claims, income testimonials, or disclose their VITAL HEALTH income, or the income of any other VITAL HEALTH AFFILIATE. Nor may AFFILIATES make lifestyle income claims. A lifestyle income claim is a statement or depiction that infers or states that the AFFILIATE is able to enjoy a luxurious or successful lifestyle due to the income they earn from their VITAL HEALTH business. Examples of prohibited lifestyle claims include, but are not limited to, the following types of representations: a) That an AFFILIATE (or his/her spouse) was able to quit his/her job; b) That an AFFILIATE was able to replace his/her income from a job; c) That an AFFILIATE was able to pay for a child’s private school or college education due to his/her VITAL HEALTH earnings; d) That an AFFILIATE was able to acquire expensive or luxury material possessions (e.g., homes, cars, jewelry, boats, recreational vehicles, etc.); or e) That because of his/her VITAL HEALTH earnings an AFFILIATE was able to travel to exotic or expensive destinations.
The foregoing income claims restrictions apply to in-person presentations as well as promotional materials distributed by an AFFILIATE including social media postings.
7.14 Compensation Plan and Opportunity Claims
When presenting or discussing the VITAL HEALTH Compensation Plan and/or the VITAL HEALTH opportunity, AFFILIATES must make it clear to prospects that financial success in VITAL HEALTH requires commitment, effort, and sales skill. AFFILIATES must never represent that one can be successful without diligently applying themselves. Examples of misrepresentations in this area include, but are not limited to: a) It’s a turnkey system; b) The system will do the work for you; c) Just get in and your downline will build through spillover; d) Just join and I’ll build your downline for you; e) The Company does all the work for you; f) You don’t have to sell anything; and g) All you have to do is buy your products every month.
The above are just examples of improper representations about the Compensation Plan and the Company’s program. It is important that AFFILIATES do not make these, or any other representations, that could lead a prospect to believe that they can be successful as an AFFILIATE without commitment, effort, and sales skill.
7.15 Product Pricing
AFFILIATES may not advertise or offer to sell VITAL HEALTH products or services at any price lower than the suggested retail price of the applicable product. Further, no special offers or enticements beyond the normal VITAL HEALTH product offerings may be made or packaged with VITAL HEALTH products and/or services. Any offer to sell VITAL HEALTH products and/or services must be truthful and cannot contain misleading statements such as “lowest price available” which infers that an AFFILIATE is able to sell products at a lower price than other AFFILIATES.
7.16 Re-Packaging
No AFFILIATE may re-package, re-brand or otherwise alter packaging or labeling in any way, any VITAL HEALTH product or service. The giving of tasting samples at a VITAL HEALTH home party or meeting is permitted.
7.17 Use of Celebrity Name or Likeness
No AFFILIATE may imply that VITAL HEALTH is associated with or endorsed by a particular person, entity or celebrity. No name or likeness of a celebrity, group or entity may be published by AFFILIATES without prior written approval of VITAL HEALTH.
7.18 Scientific Advisory Board and Other Consultants
VITAL HEALTH has established relationships with many preeminent scientific, marketing, public relations, business, legal and other professionals. AFFILIATES must refrain from contacting or attempting to contact any such professional or advisor unless specifically authorized in writing to do so by VITAL HEALTH. No AFFILIATE may claim or imply that he/she has any special relationship or privilege with any such professional or advisor.
7.19 International Marketing
AFFILIATES are authorized to sell VITAL HEALTH products, enroll Retail Customers, or AFFILIATES only in countries in which VITAL HEALTH is authorized to conduct business as announced in official VITAL HEALTH materials or on the VITAL HEALTH corporate website. However, before initiating any VITAL HEALTH-related activities in any authorized country, an AFFILIATE must first complete and submit the VITAL HEALTH International Enrollment Application to the Compliance Department. Once such application has been received and approved, as evidenced by written authorization by a member of the Compliance Department, the AFFILIATE may begin activities in any authorized country in accordance with the applicable terms and conditions of that country.
7.20 “Pre-Market” International Marketing
An AFFILIATE, in preparing for the opening of a new country, prior to the official opening of a country, but after its announcement, may provide business cards and conduct, organize or participate in meetings with no more than five (5) attendees, including the AFFILIATE. Other attendees must be personal acquaintances or acquaintances of personal acquaintances. These meetings must be held in a home or a public establishment but may not be held in a private hotel room. AFFILIATES are prohibited from any other Pre-Market conduct, including, but not limited to soliciting persons who are not prior personal acquaintances, importing, selling or distributing VITAL HEALTH products, placing unapproved ads or distributing promotional material, collecting money or other consideration, etc.
7.21 Telemarketing
AFFILIATES may not use automated systems, including, but not limited to robo-dialers and computer assisted devices, nor may they conduct any telephone, fax, computer or other telemarketing activity that does not comply with the Federal Telephone Customer Protection Act or any other federal and/or state laws pertaining to sales and solicitation via electronic devices.
7.22 Spam
AFFILIATES may not send or transmit unsolicited e-mails or faxes related to VITAL HEALTH via telephone, facsimile, electronic mail or any similar method.
7.23 Third Party Intellectual Property
AFFILIATES may not use the intellectual property, including the trademarks, trade names, service marks or intellectual property of any third party in any promotional materials or online postings without proper license of authorization of the owner of that intellectual property. When third party intellectual property is used with authorization, it must be properly identified as the property of the third party, and the AFFILIATE must adhere to any restrictions and/or conditions that the rightful owner of the intellectual property places on its use.
7.24 Privacy
An AFFILIATE must respect the privacy of others in any posting or promotion. AFFILIATES are prohibited from using the name, likeness, testimonial, story or information relating to any individual or entity unless authorized to do so. AFFILIATES should never engage in gossip, rumors or speculation with respect to people, entities, products or services. It is never permissible under any circumstances to post any false, misleading or unconfirmed information or statements about anyone, anything or any entity in any forum or media.
7.25 Media
AFFILIATES may not promote VITAL HEALTH or VITAL HEALTH products through interviews with the media, whether audio, video, printed or verbal, regardless of distribution or broadcasting method, whether, private, public, local, national or international, unless specifically authorized in writing by VITAL HEALTH. Media inquiries should immediately be referred to the VITAL HEALTH Marketing Communications Department. Further, unless otherwise authorized, AFFILIATES may not use any form of media or other mass communication or mass advertising to promote VITAL HEALTH or VITAL HEALTH products. This would include, but not be limited to television shows, podcasts, news or promotional pieces on television, radio or the internet, etc.
7.26 Social Media
VITAL HEALTH maintains a public Facebook page and other public social media forums which it uses to invite potential customers and AFFILIATES to learn more about VITAL HEALTH. These are not intended to be used by AFFILIATES to promote or sell. AFFILIATES may not attempt to use such social media to otherwise promote, sell or advertise. VITAL HEALTH reserves the right at its sole discretion to remove any non-compliant postings or messages from VITAL HEALTH-controlled social media. VITAL HEALTH may also maintain private or closed social media forums for various purposes including education and open forum discussions. If an AFFILIATE is invited to join these password protected groups, that AFFILIATE may not allow access or otherwise disseminate the information contained or obtained from a private group.
7.27 Other Internet Use
AFFILIATES otherwise complying with the Agreement may use the Internet, social networking sites, blogs, social media and applications and other sites with content based on user participation as a preliminary step to ultimately drive traffic to their VITAL HEALTH replicated website. The goal of such use should not be to close business through those sites, but only to generate interest in finding out more about VITAL HEALTH or VITAL HEALTH products and services through the replicated website or other VITAL HEALTH approved material. AFFILIATES agree that they shall not make use of income claims, product claims, or compensation plan or opportunity claims in any content that they generate or post on the Internet, including social media and blogs. See Sections 7.12, 7.13, and 7.14 above.
7.28 Prohibited Advertising or Promotion
Under no circumstances may any AFFILIATE ever publish, written or verbally, in any media or forum, post, state, distribute or provide any material or information that could be considered offensive sexually explicit, obscene, pornographic, profane, hateful, threatening, harmful, defamatory, libelous, harassing, racist, discriminatory based on race, ethnicity, creed, religion, gender, sexual orientation, physical disability or otherwise. Further, an AFFILIATE may never publish graphically violent images, solicit unlawful behavior or engage in attacks on any individual group or entity. It shall be at VITAL HEALTH’s sole discretion in determining whether such material is prohibited and the AFFILIATE must immediately take down the non-compliant material or face disciplinary action including termination.
7.29 Not-For Resale (or NFR Jurisdictions) There are certain countries or jurisdiction where residents of that jurisdiction are permitted to import VITAL HEALTH products for personal use only. VITAL HEALTH or VITAL HEALTH products may not otherwise be sold or re-sold in those jurisdictions.
7.30 Negative Online Posts
AFFILIATES should not engage or converse online in response to or with respect to negative posts about them. You may report such negative postings to the VITAL HEALTH Compliance Department and if there is anything that can be done, VITAL HEALTH will take appropriate action.
7.31 Implied Approval or Endorsement
An AFFILIATE may never state, imply or represent that VITAL HEALTH or VITAL HEALTH products are endorsed, approved or sanctioned by any agency or organization, including, but not limited to the Federal Trade Commission (FTC) or the Food and Drug Administration (FDA). Government regulatory agencies do not approve or endorse any direct selling companies or their products. It is also not permissible to imply the use of or endorsement of VITAL HEALTH products by any non-governmental agency, business, group or celebrity.
Section 8 Sales
8.1 Commercial Outlets
Direct sales are based on personal relationships and VITAL HEALTH strongly encourages the retailing of its products and services through personal contact. Therefore, AFFILIATES may not display or sell VITAL HEALTH products or literature in general retail establishments. AFFILIATES may, however, promote VITAL HEALTH and VITAL HEALTH products through appointment-based establishments such as hair salons, spas or chiropractic offices.
8.2 Trade Shows and Exhibitions
AFFILIATES may display and/or sell VITAL HEALTH products at trade shows or professional expositions. VITAL HEALTH limits this to one AFFILIATE per show, so prior, conditional approval must be obtained through the VITAL HEALTH Compliance Department. The Compliance Department will instruct the AFFILIATE what is necessary for final approval which will not be unreasonably withheld and will be based on the first fully-completed submission. VITAL HEALTH reserves the right to determine, in its sole discretion, whether a particular trade show or exhibition is inappropriate for displaying any VITAL HEALTH products or material. Swap meets, garage sales, flea markets and similar events are not appropriate venues for the promotion of VITAL HEALTH and its products.
8.3 Inventory
AFFILIATES are not required to carry an inventory of products or sales aids. Those may be purchased as needed to fulfill sales to AFFILIATES or customers. An AFFILIATE may wish to carry a certain level of inventory for quicker fulfillment but this is optional and based on an AFFILIATE’S individual situation. Nothing in this section shall be construed to prevent AFFILIATES from maintaining reasonable product on hand to service their customers. The purchasing of inventory simply to qualify for bonuses or commissions is prohibited and no AFFILIATE should do so or encourage others to do so. Inventory levels should not unreasonably exceed amounts that can be used, sold or consumed within one month.
8.4 Sales Receipts
AFFILIATES must provide their retail customers that purchase merchandise directly from the AFFILIATE with two copies of an official VITAL HEALTH sales receipt at the time of the sale and advise them of the three-day right to rescind the transaction, which is set forth on the receipt. AFFILIATES must maintain copies of all retail sales receipts for a period of two years and furnish them to VITAL HEALTH at the Company’s request. Sales receipts can be downloaded in PDF format from the AFFILIATE Back-Office. Retail customers who purchases from an AFFILIATE’S Replicated Website need not be provided with a sales receipt as the receipt will automatically be sent to the customer by the Company via email at the time the order is placed.
8.5 Three Day Right of Cancellation for Retail Customers
Except as provided herein for residents of Alaska and certain residents of North Dakota, Retail Customers have three business days within which to cancel a purchase and obtain a full refund. AFFILIATES and Preferred Customers likewise have three business days within which to cancel their initial purchase of VITAL HEALTH products or services and obtain a full refund (subsequent purchases made by AFFILIATES and Preferred Customers are not subject to this right of cancellation). The three business day time limit is extended to five business days for residents of Alaska and is extended to 15 days for residents of North Dakota who are 65 or older. An explanation of these rights is contained on the official VITAL HEALTH sales receipt.
Section 9 Bonuses and Commissions
9.1 Qualifications
An AFFILIATE is responsible for legitimately fulfilling all requirements and/or qualifications as stated in the VITAL HEALTH Compensation Plan. Aside from the requirements and qualifications in the Compensation Plan, AFFILIATES must otherwise be in good standing and in compliance with the terms and conditions of the Agreement. VITAL HEALTH reserves the right in its sole discretion, to change, amend, modify or revise the Compensation Plan as appropriate. Any dispute as to whether a given requirement or qualification was met or achieved by an AFFILIATE will be resolved at the sole discretion of VITAL HEALTH.
9.2 Commissions Processing
If an AFFILIATE chooses to receive a wire transfer or electronic processing of a commission, bonus or other payment, then a $5.00 processing fee will apply. Further, no check will be issued until the net amount exceeds $10.00. Commissions or bonuses lower than $10.00 will accrue and will not be forfeited so long as an AFFILIATE remains active and in good standing.
9.3 Replacement Checks
Any check having to be replaced or reissued through no fault of VITAL HEALTH, shall be subject to a $35.00 charge.
9.4 Adjustments and Clawbacks
VITAL HEALTH reserves the right to withhold, adjust or deduct commissions or bonuses from any AFFILIATE as necessary. This may be due to returned products, cancelled orders, orders with invalid payments, product buybacks, or qualification rollbacks (where a certain level is no longer achieved based on returned, cancelled or invalid orders). Deductions may continue for multiple periods until the full amount is recovered.
9.5 Unclaimed Commissions
Any commission, bonus or other payment shall be void if not used or negotiated within six months from issuance. AFFILIATES are responsible for negotiating any payment within six months. Further, account credits must be used within six months. If there are no commissions withdrawn within this period, Vital Health reserves the right to keep the monetary amount and pay the commission in products or product credit to an equal value.
9.6 Incentive Trips and Awards
VITAL HEALTH may, in its sole discretion, provide incentive trips and other awards to qualified AFFILIATES. VITAL HEALTH will determine the guidelines and criteria for such awards. Those awards cannot be deferred, will have no cash value and, if required, VITAL HEALTH will issue a 1099 for the applicable amount. VITAL HEALTH, other than providing the applicable award, will not be responsible for any additional costs, fees or expenses incurred by an AFFILIATE with respect to such award. The AFFILIATE will indemnify, defend and hold VITAL HEALTH harmless from any claim, injury, loss or damages sustained by AFFILIATE or guest of AFFILIATE with respect to participation in such trip or award.
9.7 “70 Percent Rule”
VITAL HEALTH does not encourage nor does it require inventory loading or large inventory purchases. Therefore, in order to remain qualified to receive commissions or bonuses, AFFILIATES must certify before placing a product order, that they have used, sold or consumed at least 70 percent of products previously purchased. This rule is not intended to discourage the maintaining of reasonable inventory to best service your retail customers.
Section 10 Product Ordering
10.1 Purchasing Product
AFFILIATES should purchase products directly from VITAL HEALTH under his/her AFFILIATE number. AFFILIATES are not required to purchase any specific amount of product or level or inventory. Any purchases made from other sources are prohibited and the AFFILIATE will not receive credit for sales volume associated with that order.
10.2 General Ordering Policies
It is the AFFILIATE’S responsibility to ensure that all orders, through mail, internet, telephone or otherwise, contain valid and proper payment. When there is improper or invalid payment, VITAL HEALTH will make reasonable attempts to obtain valid payment, but if such payment is not received within 5 business days, then the order will not be processed. There are no payment plans, nor are charge-on- delivery, C.O.D. or other deferred payment methods available or accepted.
10.3 Shipping and Back Orders
VITAL HEALTH always makes its best effort to expeditiously ship orders. If, however, an ordered item is out of stock, it will be placed on back order and shipped when received into VITAL HEALTH inventory. VITAL HEALTH will notify AFFILIATES if there will be an unreasonable delay and, if so, AFFILIATES will have the opportunity to cancel or revise the order. Keep in mind that no volume credit will be received, nor will commissions be paid, on cancelled orders.
10.4 Shipment Confirmation
VITAL HEALTH takes pride in achieving the highest level of shipping efficiency and in the rare situations that there is an error in shipping, will take all reasonable steps to resolve the problem. It is the AFFILIATE’S or recipient’s responsibility, however, to confirm that a product shipment matches the shipping invoice and is undamaged. AFFILIATES must immediately notify VITAL HEALTH of any shipping discrepancy or damage, but in no event can notice to VITAL HEALTH exceed more than five business days of delivery of shipment. AFFILIATES who wait longer than five business days to notify VITAL HEALTH will be deemed to have waived the right to any correction of a shipping problem.
10.5 Customer Payment
AFFILIATES should not hold or accept monies from Retail Customers to be held in anticipation of future orders.
10.6 Insufficient Funds
AFFILIATES are responsible for ensuring that there are sufficient funds or credit available in his/her account to cover any monthly Autoship order, auto replenishment order or subscription. VITAL HEALTH is not obligated to contact AFFILIATES for any scheduled Autoship order, auto replenishment order or subscription that does not process due to invalid or insufficient payment. Cancelled or unprocessed orders may result in failure to qualify at a given level. VITAL HEALTH reserves the right to charge a fee to cover the re-processing of any order due to invalid payment provided at original time of order.
10.7 Third Party Credit Card Use
AFFILIATES shall not allow other AFFILIATES or Customers to use his/her credit card or other form of payment, nor shall any AFFILIATE use or attempt to use another person’s credit card or other form of payment.
10.8 Sales and Use Tax
VITAL HEALTH charges and collects applicable sales and use taxes, based on suggested retail price, on purchases made by AFFILIATES or customers and will remit those taxes collected to the respective state taxing authority. AFFILIATES who choose to accept responsibility for their own sales tax collection and remittance may submit a valid Sales Tax Exemption Certificate and Sales Tax Registration License. VITAL HEALTH in its sole discretion will determine whether such tax exemption papers apply to any given order and no sales tax exemption will ever be retroactive.
10.9 Chargeback Policy
When VITAL HEALTH receives a chargeback notice, the account in which the service was purchased will be immediately blocked, and all associated services in the account will be terminated immediately without exception and all pending bonuses will be held. Clawbacks will be applied to any commissions earned by any qualifying affiliates. A chargeback is grounds for immediate termination.
Section 11 Product Returns
11.1 Product Guarantee
VITAL HEALTH offers its retail consumers a 30 day guarantee. Product and marketing materials returned within thirty (30) days after the purchase shall receive a 90% refund of the price actually paid, less shipping and handling costs. Consumers must provide any requested documentation relating to the sale and no refund shall apply to promotional products or samples. AFFILIATES must refund any amounts collected by them and not by VITAL HEALTH.
11.2 Inventory Repurchase
An AFFILIATE who resigns, which resignation must be in writing, may return product or marketing materials purchased within the last 12 months prior to resignation, or longer if required by law, that is otherwise in good condition and resalable subject to VITAL HEALTH’s determination. Upon compliance with all applicable requirements, a full refund, less a 10% restocking fee and shipping and handling costs, will be issued by the Company. Any product that cannot be sold or is opened, used, damaged, expired, or within three (3) months of expiration, will not be eligible for a refund. Please allow for up to twenty (20) days from the time that the product is received for the refund to be processed. VITAL HEALTH may withhold or deduct any commissions, bonuses or other compensation earned as a result of qualifications utilizing product now being returned. AFFILIATE Support must be contacted prior to shipping product back, so that you may obtain a Return Merchandise Authorization (“RMA”) number and properly identify the product being returned. Obtaining an RMA does not mean that the product falls within the repurchase policy. That determination can only be made after product is received by VITAL HEALTH. VITAL HEALTH is not under any obligation to accept any returns not properly identified with an RMA number. Further, VITAL HEALTH is under no obligation to return any products received that do not fall under the repurchase policy.
11.3 Exceptions
Previously paid bonuses or commissions may be reversed or adjusted as a result of the returns, cancellations and at the sole discretion of VITAL HEALTH. Any Commissions paid to the AFFILIATE and his/her upline for the product returned by an AFFILIATE or customer may be debited from the respective upline AFFILIATE’S account or withheld from present or future commission payments. An AFFILIATE agrees that he or she will not rely on existing downline volume at the close of a commission’s period, as returns may cause changes to his or her title, rank and/or commissions payout.
11.4 Montana Residents
An AFFILIATE who resides in Montana may cancel the Agreement within 15 days from the date on which this application is submitted and may return his or her sales kit within such time and is entitled to a full refund for the sales kit and for any other consideration he/she paid within such time period to participate in the program.
11.5 Louisiana, Massachusetts, and Wyoming Residents
If a resident of Louisiana, Massachusetts, or Wyoming cancels the Agreement, upon receipt of a written request from such canceling AFFILIATE, VITAL HEALTH will refund 90% of the costs incurred by such canceling AFFILIATE to participate in the program during the one-year period immediately preceding the date of the cancellation.
11.6 Maryland Residents
An AFFILIATE who resides in Maryland may cancel the Agreement for any reason within 3 months after the date of receipt of goods or services first ordered; upon cancellation, the Company shall repurchase the goods; and the repurchase price shall be at least 90% of the original price paid by the AFFILIATE.
11.7 Puerto Rico Residents
A Puerto Rico resident may cancel the Agreement at any time within 90 days from the date of enrollment, or at any time upon showing the Company’s noncompliance with any of the essential obligations of the distribution contract or any act or omission by the Company adversely affecting the interests of the cancelling AFFILIATE in the development of the market of the properties or services. Such cancellation must be sent to the Company in writing and sent via registered mail. If a Puerto Rico resident cancels under these conditions, the Company shall: (a) Reacquire the total of the products that he/she purchased from the Company which are in his/her possession and in good condition at a price of not less than ninety percent (90%) of their original net cost; (b) Return to the cancelling AFFILIATE not less than ninety percent (90%) of the original net cost of any services that he/she acquired from the Company; (c) Return 90% of any sum paid by the cancelling AFFILIATE for the purpose of participating in the business.
Section 12 General
12.1 Identification
All AFFILIATES are required to provide, and certify the accuracy of, their Social Security Number, Federal Employer Identification Number, (US & Territory Residents) or equivalent government issued identification number, to VITAL HEALTH on the Affiliate Application and Agreement. Such number will be maintained securely by VITAL HEALTH and is required for proper tax reporting. Upon enrollment, VITAL HEALTH will provide a unique Affiliate Identification Number (AFFILIATE number) to the AFFILIATE by which he/she will be identified. This number will be used to place orders and track commissions and bonuses.
12.2 Income Taxes
Each AFFILIATE is responsible for paying all applicable local, state, and federal taxes on any income generated as a result of his/her VITAL HEALTH business. If an AFFILIATE is tax exempt, the applicable federal tax identification number must be provided to VITAL HEALTH. Every year, as required, VITAL HEALTH will provide an IRS Form 1099 MISC (Non-employee Compensation) earnings statement to each U.S. AFFILIATE who: (1) had earnings of over $600 in the previous calendar year; (2) made purchases during the previous calendar year in excess of $5,000; or (3) earned an incentive award trip.
12.3 Business Pursuits Insurance
An AFFILIATE is responsible for and may wish to arrange insurance coverage for their independent business. Be advised that a homeowner’s insurance policy typically does not cover business-related injuries or the theft of or damage to inventory or business equipment. Each AFFILIATE should contact their insurance agent to make certain that their relevant property is protected. In the U.S., this can often be accomplished with a simple “Business Pursuit” endorsement attached to their present homeowner’s policy. VITAL HEALTH will not be responsible for any losses incurred or suffered by an AFFILIATE in the conduct of their VITAL HEALTH or other business.
12.4 Product Liability Coverage
VITAL HEALTH maintains insurance to protect VITAL HEALTH and AFFILIATES against product liability claims. VITAL HEALTH’s insurance policy extends coverage to AFFILIATES so long as they are marketing VITAL HEALTH products in the regular course of conduct and in accordance with VITAL HEALTH policies and applicable laws and regulations. The VITAL HEALTH product liability policy may not extend coverage to claims or actions that arise as a result of an AFFILIATE’S misconduct in marketing the products.
12.5 Local Rules, Laws, Ordinances or Regulations
Aside from complying with the terms of the Agreement, AFFILIATES are responsible for complying with any applicable law, rule, regulation, statute, requirement or ordinance that may apply to their VITAL HEALTH independent business in their applicable jurisdiction, which may be any local area, town, city, county, state or country. It is the AFFILIATE’S responsibility to be aware of any such laws or regulations that may apply to them or their business.
12.6 Indemnification
All AFFILIATES agree to indemnify, defend and hold harmless, VITAL HEALTH, its owners, directors, employees, consultants, agents, vendors and associated persons or entities from and against any and all claims, demands, liabilities, losses, costs or expenses arising from the conduct of the AFFILIATE in the conducting of any VITAL HEALTH business and/or business or conduct arising out of the Agreement or breach of the Agreement. This includes, but is not limited to, court costs or attorney’s fees asserted against, suffered by or incurred by AFFILIATE or any other AFFILIATE by reason of, directly or indirectly, arising out of or in any way related to or connected with, allegedly or otherwise; AFFILIATE’S activities, AFFILIATE’S breach of any terms of the Agreement or AFFILIATES violation or failure to comply with any applicable federal, state or local law, statute, code, regulation or ordinance. This provision shall survive the termination of the Agreement.
12.7 Exclusion of Damages
VITAL HEALTH, it owners, directors, employees, affiliates, consultants and associated persons or entities shall not be liable under any circumstances to any AFFILIATE for any exemplary, indirect, consequential, special or punitive damages for any and all claims, demands or actions resulting or arising from the Agreement, the function, operation or lack of function or any equipment, website software, delay of any shipment or an act or omission of any VITAL HEALTH related party, whether based in contract, tort, negligence, strict liability or any other cause of action. Damages will be limited to compensatory damages limited to the amount of legitimately obtained unsold VITAL HEALTH product owned by AFFILIATE or the actual amount of commissions or bonuses that may be due.
12.8 Errors or Questions
If an AFFILIATE has questions about or believes that any errors have been made regarding commissions, bonuses, genealogy or charges, the AFFILIATE must notify VITAL HEALTH within 15 days of the purported error in question. VITAL HEALTH is not responsible for any errors, omissions or problems which are not reported to VITAL HEALTH within 3 days.
12.9 Change of Sponsor (Enroller)
Change of Sponsorship or Enroller is not permitted except to correct reasonable errors or mistakes. If there is a dispute as to the proper sponsor/enroller of an AFFILIATE, then it shall be resolved and determined by VITAL HEALTH in its sole discretion. AFFILIATES otherwise in good standing who voluntarily resign and remain inactive for six months may reapply under a new sponsor with no rights to any former downline or privileges.
12.10 Change of Placement
Change of Placement Sponsor may only be done within one business day of placement and only to correct errors or mistakes in the placement sponsorship.
12.11 Waiver of Claims – Change of Sponsor (Enroller)
In cases wherein an AFFILIATE improperly changes his/her Sponsor/Enroller, VITAL HEALTH reserves the sole and exclusive right to determine the final disposition of the Downline that was developed by the AFFILIATE in his/her second line of sponsorship. AFFILIATES WAIVE ANY AND ALL CLAIMS AGAINST VITAL HEALTH, ITS OFFICERS, DIRECTORS, OWNERS, EMPLOYEES, AND AGENTS THAT RELATE TO OR ARISE FROM VITAL HEALTH’S DECISION REGARDING THE DISPOSITION OF ANY DOWNLINE THAT DEVELOPS BELOW AN AFFILIATE WHO HAS IMPROPERLY CHANGED HIS/HER SPONSOR/ENROLLER.
Section 13 Disciplinary Action and Dispute Resolution
13.1 AFFILIATE Disciplinary Action
If any AFFILIATE is found to be in violation or breach of any applicable term, condition, policy, procedure, law or regulation pertaining to the Agreement, VITAL HEALTH, at its discretion, may take one or more of the following actions: 1) Issuance of a warning or admonition; 2) Directing the AFFILIATE to make immediate corrective measures; 3) Holding back, in whole or in part, one or more bonus or commission payments; 4) Reversing, in whole or in part, one or more bonus or commission payments; 5) Suspending all rights and privileges of an AFFILIATE to conduct VITAL HEALTH business pending final outcome; 6) Cancelling or re-assigning one or more AFFILIATES or customers deemed not to be legitimately acquired by an AFFILIATE; 7) Revoking the rights and privileges of a given person or entity with respect to being able to conduct VITAL HEALTH business; 8) Terminating an AFFILIATE or associated AFFILIATE; 9) The seeking of monetary and/or equitable relief in a court or proceeding of appropriate jurisdiction; 10)Any other measure or action required to provide an appropriate remedy for injuries caused partially or exclusively by the conduct of the AFFILIATE. If a disciplinary action or compliance measure is taken against an AFFILIATE, the Company may disclose the details of the matter and its resolution to the disciplined AFFILIATE’S Sponsor and other upline leaders.
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13.2 Arbitration Agreement
THIS PROVISION CONTAINS AN AGREEMENT THAT AFFECTS HOW CLAIMS AN AFFILIATE MAY HAVE AGAINST VITAL HEALTH, OR CLAIMS VITAL HEALTH MAY HAVE AGAINST AN AFFILIATE WILL BE RESOLVED. THE PARTIES UNDERSTAND AND AGREE THAT THE DISPUTE RESOLUTION AGREEMENT IN SECTION 13.2 OPERATES AS A SEPARATE AND DISTINCT AGREEMENT THAT IS SEVERABLE FROM THE REMAINDER OF THE AGREEMENT AND IS ENFORCEABLE REGARDLESS OF THE ENFORCEABILITY OF ANY OTHER PROVISION OF THE AGREEMENT OR THE AGREEMENT AS A WHOLE. CONSIDERATION FOR THIS DISPUTE RESOLUTION AGREEMENT INCLUDES, WITHOUT LIMITATION, THE PARTIES’ MUTUAL AGREEMENT TO ARBITRATE CLAIMS. THE PARTIES FURTHER UNDERSTAND AND AGREE THAT THE UNENFORCEABILITY OF THE AGREEMENT IN WHOLE OR IN PART SHALL NOT SUPPORT A FINDING THAT THE DISPUTE RESOLUTION AGREEMENT IN SECTION 13.2 IS UNENFORCEABLE. THE FEDERAL ARBITRATION ACT (“FAA”) SHALL GOVERN THE DISPUTE RESOLUTION AGREEMENT IN THIS SECTION 13.2 WITHOUT GIVING EFFECT TO ANY STATE LAW TO THE CONTRARY.
Any controversy or claim between an AFFILIATE and VITAL HEALTH, whether arising under federal, state or local statutory and or common law, including, but not limited to, those arising out of or relating to the AFFILIATE Agreement, the sale, purchase or use of VITAL HEALTH products or services, the VITAL HEALTH business, the opportunity offered by VITAL HEALTH or the commercial, economic or other relationship between an AFFILIATE and VITAL HEALTH, including the AFFILIATE’s classification as an independent contractor and any dispute as to the arbitrability of a matter under this provision, shall be settled by binding and confidential arbitration administered by the American Arbitration Association under its commercial arbitration rules, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Any such arbitration shall be held in Clark County, Nevada. There shall be one arbitrator, who shall have expertise in business law transactions and who shall be knowledgeable in the direct selling industry, selected from the panel provided by the American Arbitration Association.
Any claim a party has against the other must be brought within one year from the date on which the first act or omission supporting or giving rise to the claim occurred; otherwise, such claim or cause of action shall be permanently barred. The parties waive all claims that any other statutes of limitations apply.
Each party to the arbitration shall be responsible for its own costs and expenses of arbitration, including reasonable attorney’s fees and filing fees. The decision of the arbitrator shall be final and binding on the parties and may, if necessary, be reduced to judgment in any court of competent jurisdiction.
This agreement to arbitration shall survive any termination or expiration of the AFFILIATE Agreement.
Notwithstanding the foregoing Arbitration Agreement, claims that are within the jurisdictional limit of the small claims court in jurisdiction in which the AFFILIATE resides may be, but need not be, resolved through confidential binding arbitration. Such claims may be initiated in the small claims court of the jurisdiction in which the AFFILIATE resides.
Nothing in these Policies & Procedures or this Dispute Resolution Agreement shall prevent either VITAL HEALTH or an AFFILIATE from applying for or obtaining from any court having jurisdiction a writ of attachment, a temporary injunction, preliminary injunction, permanent injunction, or other relief available to safeguard and protect such party’s interests or its Confidential Information prior to, during or following the filing of an arbitration or other proceeding, or pending the rendition of a decision or award in connection with any arbitration or other proceeding.
NO CLASS ACTION, OR OTHER REPRESENTATIVE ACTION OR PRIVATE ATTORNEY GENERAL ACTION OR JOINDER OR CONSOLIDATION OF ANY CLAIM WITH A CLAIM OF ANOTHER PERSON OR CLASS OF CLAIMANTS SHALL BE ALLOWABLE. IF AN ACTION IS BROUGHT IN SMALL CLAIMS COURT INSTEAD OF ARBITRATION, THE PARTIES AGREE THAT THE MATTER SHALL REMAIN IN SMALL CLAIMS COURT AND SHALL ADVANCE ONLY ON AN INDIVIDUAL (NON-CLASS, NON-REPRESENTATIVE) BASIS. IN ANY ARBITRATION OF A DISPUTE, THE ARBITRATOR OR ARBITRAL PANEL SHALL ONLY HAVE THE POWER TO AWARD INDIVIDUAL RELIEF AND SHALL NOT HAVE THE POWER TO AWARD ANY CLASS, COLLECTIVE OR REPRESENTATIVE RELIEF. THE PARTIES UNDERSTAND AND AGREE THAT EACH IS WAIVING THE RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS, COLLECTIVE OR OTHER AFFILIATE ACTION.
13.3 Opting Out of Arbitration Agreement
AFFILIATES who do not want to be subject to this Arbitration Agreement may opt out by notifying VITAL HEALTH in writing of their desire to opt out within thirty (30) days of the AFFILIATE’S execution of the Affiliate Agreement. Acceptable forms of notice include sending an email to VITAL HEALTH at (contacto@vitalhealthglobal.com) or by sending a letter dated and signed by the AFFILIATE to the following address:
VITAL HEALTH
Attn:Policy Department
1270 North Industrial Park
Nogales, Arizona, 85621
Either email or letter must clearly state the AFFILIATE’s name and the intent to opt out of this Arbitration Agreement.
VITAL HEALTH reserves the right to terminate the Agreement of any AFFILIATE who chooses to opt out of the Arbitration Agreement.
13.4 Amendment of Arbitration Agreement
Notwithstanding anything to the contrary in the Agreement, any amendment by VITAL HEALTH to the Arbitration Agreement shall take effect only upon AFFILIATE’S express agreement to such amendment. An AFFILIATE may indicate agreement to such proposed amendment by following the instructions accompanying the proposed amendment. VITAL HEALTH may terminate the Agreement of any AFFILIATE who does not agree to a proposed amendment to the Arbitration Agreement within thirty (30) days after notice of the amendment is provided. Any such amendment shall apply to all claims or other Disputes brought by the AFFILIATE or VITAL HEALTH on or after the effective date of the amendment, regardless of the date of occurrence or accrual of any facts underlying such claims or disputes.
13.5 Governing Law
The Federal Arbitration Act shall govern all matters relating to arbitration. Except as is otherwise specifically referenced in these Policies & Procedures, the law of the State of Nevada without regard to principles of conflicts of laws, shall govern all other matters relating to or arising from the Agreement, the business, the relationship between the parties, or any other claim between the Parties, whether such claim is grounded in contract, tort, warranty, or any other theory of law. Notwithstanding the foregoing, if a dispute is brought in a small claims court properly vested with jurisdiction, the law of the state in which the small claims court resides shall apply.
13.6 Louisiana Residents
The dispute resolution provisions in the Agreement shall apply to Louisiana residents with the exception that any arbitration between the Company and a Louisiana resident AFFILIATE may be brought in the AFFILIATE’S home forum and pursuant to Louisiana law.
Section 14 Inactivity and Termination
14.1 Effect of Cancellation/Termination
Any AFFILIATE who cancels, resigns or is terminated, whether voluntarily or involuntarily, will no longer have any rights or privileges as an AFFILIATE and will be unable to promote VITAL HEALTH products and services, sell VITAL HEALTH products and services or receive any compensation, commissions or bonuses under the VITAL HEALTH Compensation Plan. Further, no terminated AFFILIATE may ever represent or misrepresent in or on any forum that he/she is still associated with VITAL HEALTH. A terminated AFFILIATE is not authorized to utilize any VITAL HEALTH materials, trademarks, trade names, service marks or copyrighted material, even if such terminated AFFILIATE was previously authorized to do so. VITAL HEALTH, at its sole discretion, may hold back any unpaid commissions earned prior to cancellation or termination, if it has reason to believe that any sales or transactions related to such unpaid commissions will be cancelled, reversed, refunded or found to be invalid. An AFILIATE whose Agreement is canceled shall receive commissions and bonuses only for the last full pay period he or she was active prior to cancellation (less any amounts withheld during an investigation preceding an involuntary cancellation).
14.2 Non-Renewal
An AFFILIATE who fails to complete the renewal process in effect at the appropriate time, including the payment of any renewal fee if applicable, will be deemed to have resigned from VITAL HEALTH and his or her Agreement shall be cancelled. A non-renewed AFFILIATE who contacts VITAL HEALTH in writing and was otherwise in good standing and who has remained inactive for at least six months may reapply to become an AFFILIATE under any sponsor and starting from scratch, as if they had never been an AFFILIATE.
14.3 Termination Due to Inactivity
An AFFILIATE has the responsibility to lead his or her marketing organization with the proper example in personal production of sales to end consumers. Without this proper example and leadership, the AFFILIATE will lose his or her right to receive commissions from sales generated through his or her marketing organization. AFFILIATES who personally generate less than 50 in PV for any pay period will not receive a commission for the sales generated through his or her marketing organization for that pay period. If an AFFILIATE has not fulfilled his or her Personal Volume requirement for a period of twelve (12) consecutive calendar months, his/ her Agreement shall be cancelled for inactivity and the AFFILIATE shall be deemed terminated. The Cancellation will become effective on the day following the last day of the twelfth month of inactivity. AFFILIATES may reapply as a new AFFILIATE only after a six (6) month period has elapsed from the day of cancellation.
14.4 Involuntary Termination
Violation of any term of the Agreement, violation of any common law duty, including, but not limited to any applicable duty of loyalty, any illegal, fraudulent, deceptive or unethical business conduct, or any act or omission by an AFFILIATE that VITAL HEALTH reasonably believes may damage its reputation or goodwill (such damaging act or omission need not be related to the AFFILIATE’S VITAL HEALTH business), may result, at VITAL HEALTH’S discretion, in the termination of this Agreement as provided in Section 13.1 above. Unless otherwise provided for in the termination notice, termination shall be effective on the date on which written notice is mailed, faxed or delivered to an express courier to the AFFILIATE’S last known address, email address, or fax number, or his or her attorney, or when the AFFILIATE receives actual notice of cancellation, whichever occurs first. AFFILIATES involuntarily terminated may not ever reapply to become an AFFILIATE as an individual or as part of an entity.
14.5 Voluntary Cancellation
An AFFILIATE has the right to cancel the Agreement at any time. Cancellation must be submitted in writing to VITAL HEALTH at its then current business address. The written notice must include the AFFILIATE’S signature, printed name, address and AFFILIATE number and must be sent to contacto@vitalhealthglobal.com. AFFILIATES may reapply as a new AFFILIATE only after a six (6) month period of complete inactivity has elapsed from the day of cancellation.
14.6 Reclassification
If at the time of the cancellation of an AFFILIATE’S Agreement the AFFILIATE is also on the VITAL HEALTH Autoship program, the AFFILIATE’S Autoship order shall continue in force unless the AFFILIATE specifically requests that his or her Autoship agreement be canceled. If the former AFFILIATE does not request the cancellation of his or her Autoship agreement, the former AFFILIATE shall be reclassified as a Preferred Customer.
Section 15 Definitions
Active or Active AFFILIATE – means an AFFILIATE who satisfies the minimum Personal Sales Volume requirements for a given time period, as set forth in the VITAL HEALTH Compensation Plan, to ensure that he/she is eligible to receive rebates, bonuses and/or commissions.
Agreement – means the contract between VITAL HEALTH and each AFFILIATE that all AFFILIATES must agree to in order to transact business with VITAL HEALTH. This includes the AFFILIATE Application and Agreement, the VITAL HEALTH Policies and Procedures, the VITAL HEALTH Compensation Plan, and the Business Entity Form (where appropriate), all in their current form or as amended by VITAL HEALTH from time to time in its sole discretion. These documents are incorporated by reference into the AFFILIATE Agreement and are collectively referred to as and comprise the “Agreement.”
Autoship Agreement – means the optional VITAL HEALTH program that automatically ships product to AFFILIATES.
Autoship order offers convenience but is not required for AFFILIATES.
Breach – “Breach,” “Default” and “Violation” mean an actual or alleged transgression or violation of any part of the Agreement. Cancellation – means the termination of the Agreement. Cancellation may be either voluntary or involuntary, through non-renewal, inactivity or disciplinary action.
Company – means VITAL HEALTH and may also be referred to as VITAL HEALTH INTERNATIONAL.
Customer – means Retail Customer or Preferred Customer. Customers may purchase product for personal use only and may not resell product. A preferred customer is someone that buys a membership and purchases products at a discount. An AFFILIATE participating in the VITAL HEALTH Compensation Plan is not a Customer.
Retail Customer – means a customer who purchases directly from VITAL HEALTH at retail prices and who is not an AFFILIATE. Customers may purchase product for personal use only and may not resell product. An AFFILIATE participating in the VITAL HEALTH Compensation Plan is not and may not act as a Retail Customer.
Downline – means the network of AFFILIATES and Customers who exist under an AFFILIATE. AFFILIATE understands that (1) AFFILIATE does not have any ownership or possessory right, title or interest in any downline individual, entity, organization or in any materials generated by VITAL HEALTH or created by AFFILIATE or any other individual or entity to the extent that it consists, in whole or in part, of any information about VITAL HEALTH downlines or any part of the Agreement; (2) the sole property interest of an AFFILIATE with respect to downlines is the contractual right to receive commissions as set forth in the Agreement; and (3) that VITAL HEALTH is the sole owner of any and all downline rights, titles, interests and materials.
Downline Activity Report – means a monthly report generated by VITAL HEALTH that provides critical data relating to the identities of AFFILIATES, Customers, sales information and enrollment activity of each AFFILIATE’S marketing organization. This report contains confidential and trade secret information which is proprietary to VITAL HEALTH and is owned solely by VITAL HEALTH.
End Consumer (or End-Use Consumer) – means a person who purchases VITAL HEALTH products for the purpose of personal {}+
means the price at which VITAL HEALTH suggests AFFILIATES promote or sell a particular product or materials to retail customers.
Upline – means the AFFILIATE(s) above a particular AFFILIATE in a sponsorship line or enrollment line up to the Company. Conversely stated, it is the line of sponsors or enrollers that links any particular AFFILIATE or Customer to the Company.
Wholesale or Wholesale Price – means the price of the products that is paid to the Company by AFFILIATES. The wholesale price is also called the AFFILIATE Cost. All commissions and/or bonuses are paid on Commissionable Volume of VITAL HEALTH products, regardless of wholesale or retail pricing.
Declaración de Políticas y Procedimientos
DECLARATORIA DE PRINCIPIOS
Gracias por tomar la decisión de unirte a la familia de Afiliados Independientes (AI’s), estamos seguros
de que,
al seguir los lineamientos del negocio, el Manual de Términos de Uso y lo señalado en este manual,
podrás lograr
cada una de las metas que buscas para ti y tu familia.
Todas las personas que se unen a Laboratorio y red de distribución Vital Health, S.A. de C.V.lo hacen de
manera independiente y voluntaria, si en algún
momento
tienes dudas respecto a este manual, escribe al siguiente correo electrónico:
contacto@vitalhealthglobal.com
En Laboratorio y red de distribución Vital Health, S.A. de C.V.diseñamos el Manual de Políticas
y Procedimientos para proporcionar orden, armonía,
protección y
cimientos sólidos a la preservación de tu negocio independiente. Este documento es un gobierno
corporativo que
nos ayuda a mantener el orden y llevar esta empresa a ser una de las más grandes a nivel mundial.
Este documento es un complemento al Contrato del cliente, al Contrato Mercantil de Afiliado Independiente y al
Contrato de Centro de Distribución de Laboratorio y red de distribución Vital Health, S.A. de C.V. por
lo tanto, debes cumplir todas las políticas
y
procedimientos aquí contenidos. Es necesario leer y revisar cuidadosamente este manual para comprender
las
reglas que gobiernan tu relación de Afiliado Independiente y Laboratorio y red de distribución Vital
Health, S.A. de C.V.
Las políticas y procedimientos regulan el actuar de los Afiliados Independientes Laboratorio y red de
distribución Vital Health, S.A. de C.V. sin
perjuicio de
lo establecido en las leyes, los reglamentos y las normas que regulen la materia o actuar de las operaciones en
que Laboratorio y red de distribución Vital Health, S.A. de C.V.y los AI´s participen.
Los AI´s son contratantes independientes y actúan por su cuenta de acuerdo a lo estipulado en la Ley. El
Contrato Mercantil de Afiliado Independiente, el Contrato de Centro de Distribución y el presente manual
NO
crean una relación de patrón-empleado, de agencia o de sociedad, por el contrario, establecen las
premisas bajo
las que se rige la marca Laboratorio y red de distribución Vital Health, S.A. de C.V. Como Afiliado
Independiente, debes adherirte a ellas y manifestar tu
completa conformidad al tratarse de un negocio de naturaleza comercial.
Un Afiliado Independiente no deberá ser tratado como empleado de Laboratorio y red de distribución
Vital Health, S.A. de C.V.bajo ninguna razón o
concepto,
incluyendo pero no limitando, al pago de impuestos por ingresos, por retención de IVA, retención
de ISR
(dependiendo el régimen al cuál esté inscrito), pago del IGSS, con los que Laboratorio y red de
distribución Vital Health, S.A. de C.V.no
tiene ninguna
obligatoriedad.
Los AI´s no podrán efectuar pagos, cargos, gastos o incurrir en ningún tipo de erogaciones a
nombre y por cuenta
de Laboratorio y red de distribución Vital Health, S.A. de C.V. pues son responsables de todos los gastos en
que sus propios negocios y a su sola discreción
pudieran incurrir, considerándose gastos propios del desarrollo independiente de su negocio.
Al ser un Afiliado Independiente, entiendes que estas políticas pueden ser actualizadas en cualquier
momento y
que es tu responsabilidad revisarlas de manera constante.
MODIFICACIONES AL CONTRATO MERCANTIL DE AFILIADO INDEPENDIENTE Y DECLARACIÓN DE POLÍTICAS Y
PROCEDIMIENTOS
Laboratorio y red de distribución Vital Health, S.A. de C.V.podrá modificar el Contrato Mercantil, el
Contrato de CEDIS, la Declaración de Políticas
y
Procedimientos y su Plan de Compensación a su exclusivo y absoluto criterio. Mediante la firma del
Contrato
Mercantil de Afiliado, el Afiliado se obliga a cumplir con todas las enmiendas o modificaciones que Laboratorio y
red de distribución Vital Health, S.A. de C.V.
decida implementar.
Las modificaciones entrarán en vigor al momento de publicarse la notificación de las enmiendas, ya
sea en los
materiales publicados por Laboratorio y red de distribución Vital Health, S.A. de C.V.o en la oficina
virtual.
La Empresa pondrá a disposición de todos los Afiliados un ejemplar completo de las estipulaciones
modificadas
mediante uno o más de los siguientes métodos: (1) publicación en el sitio web oficial de la
Empresa; (2) correo
electrónico (e-mail); (3) inclusión en las publicaciones periódicas de la Empresa; (4)
inclusión en los pedidos
de producto o en los cheques de bonificación; o (5) mediante circulares especiales. Si el Afiliado no se
opone a
las modificaciones dentro de un periodo de 72 horas a partir de la notificación de los cambios, se tendrán
por
aceptadas. La continuidad del desarrollo del negocio Laboratorio y red de distribución Vital Health, S.A. de
C.V.del Afiliado o la aceptación de las
bonificaciones o comisiones por parte del Afiliado constituyen la aceptación de todas y cada una de las
modificaciones.
CÓDIGO DE ÉTICA
Como Afiliado Independiente Laboratorio y red de distribución Vital Health, S.A. de C.V. me comprometo en su
totalidad a operar mi negocio de acuerdo con lo
establecido en el Código Integral de Ética:
-
Conduciré mi negocio con Integridad y Profesionalismo de una forma honesta y ética en todo
momento, de tal
forma que, bajo ninguna circunstancia, contravenga lo dispuesto en el presente instrumento regulatorio.
-
Sustentaré los valores de Laboratorio y red de distribución Vital Health, S.A. de C.V.sin
comprometerme en actividades que puedan afectar su imagen,
debiendo enaltecer en todo momento el valor de la marca y
-
Proporcionaré a mis Clientes Preferentes, AI´s y Público en general, la más alta
calidad de servicio,
presentando los productos y el Plan de Compensación Laboratorio y red de distribución Vital
Health, S.A. de C.V.de manera realista y veraz, acorde a
los
lineamientos que Laboratorio y red de distribución Vital Health, S.A. de C.V.establezca.
-
Las únicas declaraciones que haré sobre las bondades de los productos y el Plan de Compensación
Laboratorio y red de distribución Vital Health, S.A. de C.V.
serán las contenidas en la declaratoria de principios, literatura, materiales promocionales y videos
corporativos, sin desmerecer ni exagerar sus características, actuando dentro de los marcos comercial
y
legal que Laboratorio y red de distribución Vital Health, S.A. de C.V.establezca para tales efectos.
Cualquier otro tipo de declaraciones no aprobadas son
bajo mi responsabilidad.
-
Presentaré el Plan de Compensación Laboratorio y red de distribución Vital Health, S.A. de
C.V.en forma honesta y fiel a la realidad. Las
declaraciones
sobre mis ingresos y el potencial de ganancias, las haré sin exagerar y haciendo hincapié que
el éxito de
cada uno es proporcional a sus esfuerzos.
-
Acepto y cumpliré las obligaciones y responsabilidades como AI o Cliente Preferente en todo el
alcance de mi
capacidad, incluyendo el entrenamiento, motivación y apoyo a todos los AI´s que patrocine y a los que
forman
parte de mi red.
-
No aconsejaré a los AI´s para comprar producto en cantidades excesivas, promoveré su
desplazamiento a través
de la recomendación y ventas personales, siendo este canal el principal generador de crecimiento en
el
Multinivel.
-
Trataré a mi negocio Laboratorio y red de distribución Vital Health, S.A. de C.V.como un negocio
de prestigio y servicio de clase mundial,
cumpliendo así
todos los compromisos que haga. Me conduciré acatando las leyes municipales, estatales y federales
que
gobiernen y regulen mi actividad y mi negocio independiente.
-
Promoveré este Manual de Políticas y Procedimientos Laboratorio y red de distribución Vital
Health, S.A. de C.V.con todos los AI´s y Clientes
Preferentes,
mostrando una imagen positiva, y acatando todas las Políticas y Procedimientos descritos, generando
una
cultura organizacional y cadena de valor sustentable para mi negocio y la marca.
-
Por ningún motivo difundiré información negativa de un AI, Laboratorio y red de distribución
Vital Health, S.A. de C.V. sus productos,
directivos o
empleados, del mismo modo respetaré otras empresas, personas o productos, esto incluye cualquier
medio de
comunicación impresa, digital, electrónica y personal.
-
Dentro de mí actuar como AI Laboratorio y red de distribución Vital Health, S.A. de C.V. mi
comportamiento será siempre reflejo de mi calidad
personal,
humana y profesional, basada en valores de Integridad, Honestidad, Sinceridad y Responsabilidad.
POLÍTICAS Y PROCEDIMIENTOS Y PLAN DE COMPENSACIÓN INCORPORADO AL CONTRATO MERCANTIL DE AFILIADOS
INDEPENDIENTES
En el Contrato mercantil de Afiliado Independiente de Laboratorio y red de distribución Vital Health, S.A. de
C.V. se hace referencia a las presentes Políticas
y Procedimientos, en su versión actual y en su versión modificada ocasionalmente. Como las Políticas
y
Procedimientos están incorporadas al Contrato de Distribución de Laboratorio y red de distribución
Vital Health, S.A. de C.V.mediante referencia
explícita, las
presentes Políticas y Procedimientos constituyen y manifiestan el acuerdo.
Cuando las Políticas y Procedimientos no se encuentren explícitamente incorporadas en el Contrato
Mercantil de
Afiliado Independiente, éstas, de todas maneras, seguirán reflejando la postura de Laboratorio y red
de distribución Vital Health, S.A. de C.V.
con respecto a
los términos del mismo, y cualquier violación a las presentes Políticas y Procedimientos
podrá constituir un
incumplimiento de las obligaciones del Afiliado Independiente derivadas de dicho Contrato, quedando el Afiliado
sujeto a las estipulaciones de rescisión, sin ninguna responsabilidad por parte de Laboratorio y red de
distribución Vital Health, S.A. de C.V.
Es responsabilidad de cada Afiliado el entender y cumplir con las disposiciones de la versión más
actual de las
Políticas y Procedimientos. Al enrolar a un nuevo afiliado, el afiliado que patrocina deberá
ayudar al nuevo
afiliado a comprender esta obligación continua.
RENUNCIA DE OBLIGACIONES
Laboratorio y red de distribución Vital Health, S.A. de C.V. en ningún momento, renuncia a su derecho
a ejecutar e insistir en el cumplimiento del
Contrato
mercantil de afiliado independiente y de cualquier otra ley aplicable que rija la conducta de un Afiliado.
Ninguna demora o fallo por parte de Laboratorio y red de distribución Vital Health, S.A. de C.V.en la ejecución
de cualquiera de sus derechos o poderes
previstos en el Contrato Mercantil de Afiliado Independiente, ni su insistencia en el cumplimiento del Afiliado
con alguna obligación o disposición, serán consideradas como una renuncia por parte de
Laboratorio y red de distribución Vital Health, S.A. de C.V.a su derecho
de exigir el cumplimiento del Contrato y obligaciones.
Cualquier renuncia de Laboratorio y red de distribución Vital Health, S.A. de C.V.se hará́ únicamente
mediante un escrito firmado por un
representante legal
autorizado de la Empresa. Ni la renuncia de Laboratorio y red de distribución Vital Health, S.A. de C.V.a
reclamar el incumplimiento de un Afiliado, ni la
renuncia de Laboratorio y red de distribución Vital Health, S.A. de C.V.a cualquier disposición en
particular, contenida en el Contrato mercantil de
Afiliado
Independiente o en las presentes Políticas y Procedimientos, afectará o perjudicará los derechos de
Vital
Health con respecto a cualquier incumplimiento subsecuente, ni tampoco perjudicará de forma alguna los derechos
u obligaciones de otro Afiliado. Ninguna demora u omisión de Laboratorio y red de distribución Vital
Health, S.A. de C.V.en el ejercicio de los derechos
derivados del incumplimiento de un Afiliado podrá́ considerarse como una renuncia continua, ni tampoco
afectará
o perjudicará los derechos de Laboratorio y red de distribución Vital Health, S.A. de C.V.respecto a ese o
cualquier otro incumplimiento subsecuente del
mismo.
La existencia de alguna demanda o causa de acción judicial de un Afiliado en contra de Laboratorio y red de
distribución Vital Health, S.A. de C.V.no
constituye una defensa ante la exigencia de Laboratorio y red de distribución Vital Health, S.A. de C.V.del
cumplimiento de los términos o disposiciones
del
Contrato o de las presentes Políticas y Procedimientos.
COMO SER CLIENTE PREFERENTE
Para afiliarse como Socio Preferente, una persona debe (a) firmar y enviar un Contrato de Membresía de
Cliente
como Socio Preferente; (b) pagar una cuota vitalicia de membresía.
Los clientes preferentes reciben varios beneficios adicionales y pueden comprar los productos directamente en
Laboratorio y red de distribución Vital Health, S.A. de C.V.con un descuento de hasta el
50 % sobre el precio normal.
COMO SER UN AFILIADO INDEPENDIENTE
Para solicitar su afiliación como Afiliado Independiente, el aspirante primeramente debe:
-
tener un enrolador que haya enviado un Contrato Mercantil de Afiliado Independiente;
-
irmar y enviar un Contrato Mercantil de Afiliado Independiente,
-
tener un CURP y RFC v´lidos,
-
presentar documentos oficiales para identificar su persona y domicilio y
-
haber pagado la membresía vitalicia.
Una vez que se cumplan estos pasos, el solicitante estará́ autorizado para presentar los productos Vital
Health y la
oportunidad empresarial, y a inscribir Clientes y Afiliados Independientes potenciales. Sin embargo, el aspirante no
se convertirá́ en Afiliado Independiente hasta que: (i) Laboratorio y red de distribución Vital Health, S.A. de C.V.reciba su Contrato de Afiliado
Independiente y
lo acepte; (ii) tenga un Inscrito personal que sea cliente preferente o al menudeo; y (iii) reciba su primer pago de
comisiones.
Si en algún momento un Afiliado Independiente deja de tener Clientes en su organización, dicho
Afiliado
Independiente deja de ser Afiliado Independiente y debe volver a cumplir los requisitos para convertirse en Afiliado
Independiente bajo las condiciones antes citadas.
INDIVIDUOS Y SOCIEDADES
Laboratorio y red de distribución Vital Health, S.A. de C.V.tomará en cuenta para su aceptación como
Afiliados Independientes solamente las solicitudes
de
individuos o entidades que se encuentren en una de las siguientes categorías:
- Individuos mayores de edad.
- Parejas legalmente casadas, en las cuales, al menos uno de los cónyuges es mayor de edad.
- Sociedades o corporaciones constituidas y existentes de conformidad con lasleyes del estado, provincia o
país de su incorporación que tengan como único(s) accionista(s), director(es) y
funcionario(s) a un
individuo soltero o una pareja casada, las cuales hayan sido establecidas de conformidad con las directrices
de Laboratorio y red de distribución Vital Health, S.A. de C.V.
- Entidades exentas de impuestos que estén registradas y aprobadas como instituciones exentas de
impuestos
bajo la sección 501(c)(3) del Código Fiscal de Estados Unidos o bajo la sección 248(1)
de la Ley de Impuesto
sobre la Renta de Canadá́, las cuales hayan sido establecidas de conformidad con las directrices de
Vital
Health.
- Fideicomisos establecidos de conformidad con las directrices de Laboratorio y red de distribución Vital
Health, S.A. de C.V.
- Corporaciones o sociedades caritativas establecidas de conformidad con las directrices de Laboratorio y red de
distribución Vital Health, S.A. de C.V.
NÚMEROS DE IMPUESTO
Los Clientes y Afiliados Independientes no podrán utilizar ni enviar a Laboratorio y red de distribución
Vital Health, S.A. de C.V.ningún número
de Seguro
Social, número de identificación de contribuyente, RFC, CURP, número de cuenta corporativa
o con la designación
del país donde resida, que no sea aquel que fue asignado al Cliente o Afiliado Independiente por las
autoridades
gubernamentales correspondientes.
BENEFICIOS DE SER AFILIADO INDEPENDIENTE
Una vez que Laboratorio y red de distribución Vital Health, S.A. de C.V.acepta el contrato del AI, este podrá
disfrutar de todos los beneficios
expuestos en el
Plan de Compensación Laboratorio y red de distribución Vital Health, S.A. de C.V. que incluyen:
- Adquirir todos los productos y servicios Laboratorio y red de distribución Vital Health, S.A. de C.V.a
precios de Afiliado.
- Obtener ganancia de la diferencia entre su precio de compra y el de venta de los productos y servicios VITAL
HEALTH comprados en su página de internet o en venta al público.
- Poder registrar a otros afiliados y obtener las bonificaciones ofrecidas en el Plan de Compensación
VITAL
HEALTH por las compras realizadas por ellos.
- Recibir información de las compras de los AI de su red en su Oficina Virtual y un estado de cuenta
del pago
de sus bonificaciones.
- Poder participar en todas las sesiones de capacitación y entrenamiento promovidos por Laboratorio y red
de distribución Vital Health, S.A. de C.V.
- Poder participar en todas las promociones de Laboratorio y red de distribución Vital Health, S.A. de
C.V.
- Desarrollar el Negocio Laboratorio y red de distribución Vital Health, S.A. de C.V.por internet a través
de su Sitio Web oficial y replicable,
www.VitalHealthglobal.com.
- Realizar Patrocinio Internacional.
Lo establecido en los incisos que anteceden, estará siempre sujeto a la viabilidad del negocio entre el AI y
VITAL
HEALTH derivado de que el primero cumpla con lo establecido en el presente documento, facultando a Laboratorio y red de distribución Vital Health, S.A. de C.V.para
que en cualquier momento y sin necesidad de declaración judicial esta pueda suspenderlos, limitarlos o
cancelarlos
definitivamente, bastando para ello la notificación mediante los medios que establece la ley.
ESTATUS DE AFILIADO INDEPENDIENTE
El contrato celebrado entre Laboratorio y red de distribución Vital Health, S.A. de C.V.y sus AI no da origen
a ninguna relación laboral, agencia,
sociedad, ni
empresa conjunta entre la Empresa y el Afiliado, la relación tampoco conlleva la adquisición de
una franquicia
ni la adquisición de la oportunidad de negocio.
El Afiliado no tiene ninguna autoridad (explícita ni implícita) de exigir el cumplimiento de la
Empresa con
ninguna obligación. Cada Afiliado deberá determinar sus propios objetivos, horarios, métodos
de venta y demás
formas de operar su negocio independiente, dentro de los límites establecidos por las obligaciones
contractuales
del Afiliado y la legislación procedente.
El nombre de Laboratorio y red de distribución Vital Health, S.A. de C.V. así como demás
nombres que Laboratorio y red de distribución Vital Health, S.A. de C.V.pudiera adoptar, son nombres
comerciales
registrados, marcas y marcas de servicios exclusivos de Laboratorio y red de distribución Vital Health, S.A.
de C.V. Como tal, estas marcas tienen gran valor
para Laboratorio y red de distribución Vital Health, S.A. de C.V.y los Afiliados tienen acceso a ellas para
su uso exclusivamente en la forma autorizada. Queda
prohibido el uso del nombre de Laboratorio y red de distribución Vital Health, S.A. de C.V.en cualquier artículo
que no sea producido por la empresa,
salvo en
lo siguiente:
Nombre del Afiliado, Afiliado Independiente de Laboratorio y red de distribución Vital Health, S.A. de C.V.
Todos los Afiliados pueden aparecer con su nombre y la leyenda «Afiliado Independiente de Laboratorio y red de
distribución Vital Health, S.A. de C.V. debajo,
tanto en la sección amarilla como en la blanca del directorio telefónico. Ningún Afiliado
puede tener un anuncio
en el directorio telefónico, en el cual utilice el nombre o el logotipo de Laboratorio y red de distribución
Vital Health, S.A. de C.V. Los Afiliados no
pueden
responder al teléfono diciendo «Laboratorio y red de distribución Vital Health, S.A. de C.V., «Compañía
Laboratorio y red de distribución Vital Health, S.A. de C.V., ni de ninguna otra
forma en la que
pudiera dar a entender al interlocutor que ha llamado a las oficinas corporativas de Laboratorio y red de distribución
Vital Health, S.A. de C.V.
LOS AFILIADOS INDEPENDIENTES NO SON REPRESENTANTES DE Laboratorio y red de distribución Vital Health, S.A. de
C.V.
Los Afiliados Independientes no son representantes corporativos ni empleados de Laboratorio y red de distribución
Vital Health, S.A. de C.V. ni están
autorizados a incurrir en ningún tipo de deuda, gastos u obligaciones en nombre de Laboratorio y red de
distribución Vital Health, S.A. de C.V.o para la
misma,
ni a obligar a Laboratorio y red de distribución Vital Health, S.A. de C.V.a ningún acuerdo o
contrato.
MENORES DE EDAD
Ninguna persona que sea reconocida como menor de edad en su estado o país de residencia podrá ser
Afiliado Vital
Health. Los Afiliados no podrán patrocinar o reclutar a menores de edad en el programa Laboratorio y red de
distribución Vital Health, S.A. de C.V.
COBERTURA DE SEGURO SOBRE ACTIVIDADES DE NEGOCIO
Laboratorio y red de distribución Vital Health, S.A. de C.V.no ofrece ninguna cobertura de seguros para la
operación de su negocio independiente. Es
posible
que los afiliados deseen hacer los arreglos de cobertura y aseguramiento de sus negocios, en la medida en la que
lo consideren conveniente.
PAGO DE BONIFICACIONES
El período de pago de las comisiones es semanal y mensual. Para conocer en detalle cada una de las
bonificaciones, requisitos, calificaciones y tiempos de pago, lea detenidamente el documento Plan de Recompensas
localizado en su oficina virtual.
EL ESTATUS Y EL NIVEL DE COMISIÓN DE UN AFILIADO INDEPENDIENTE
Los Afiliados Independientes pueden perder su nivel de comisión y, por consiguiente, el derecho a recibir
las
comisiones y bonificaciones correspondientes si dejan de cumplir con los requisitos necesarios concernientes a
dicho estatus. Si en algún momento, un Afiliado Independiente deja de tener Clientes en su organización,
el
mismo deja de ser Afiliado Independiente y pierde el estatus que haya alcanzado. Para volver a ser Afiliado
Independiente, tiene que cumplir nuevamente con los requisitos y alcanzar un nuevo estatus.
OBLIGACIONES DE LOS AFILIADOS INDEPENDIENTES
Como comisionistas independientes, los Afiliados Independientes tienen el deber de:
- Sujetarse a todas las leyes y las regulaciones federales, estatales, provinciales, regionales y locales que
sean aplicables a la operación de su Negocio Independiente Laboratorio y red de distribución Vital
Health, S.A. de C.V.
- Hacer, ejecutar o registrar todos los informes y obtener todas las licencias por cuenta propia, tal como lo
exigen las leyes o las autoridades públicas con respecto a su Negocio Independiente Laboratorio y red de
distribución Vital Health, S.A. de C.V.
- Ser los únicos responsables de la declaración y el pago de todos los impuestos sobre las
ventas y los
honorarios locales, estatales, provinciales, federales y generales que se acumulen como resultado de las
actividades de los Afiliados Independientes conjuntamente con su Negocio Independiente Laboratorio y red de
distribución Vital Health, S.A. de C.V.
- Obtener por cuenta propia los equipos y los recursos necesarios para operar su negocio; entre ellos:
teléfono, transporte, servicios profesionales, equipos de oficina y suministros de oficina.
- Tener un lugar desde donde operar su negocio y determinar su horario de trabajo.
EL ENROLADOR Y EL PRESENTADOR
Un Afiliado Independiente que sea el Enrolador de un Cliente o Afiliado Independiente nuevo no podrá́
poner como
Enrolador o Presentador de dicho Cliente o Afiliado Independiente nuevo a otro Afiliado Independiente que no
haya participado en el contacto o la presentación. Sin importar el lugar donde se coloque a un Cliente o
Afiliado Independiente dentro de una Organización, se debe registrar como Enrolador en el Contrato de
Afiliado
independiente al verdadero Enrolador del nuevo Cliente o Afiliado Independiente.
Tanto el Enrolador como los Afiliados Independientes que participen en el proceso de inscripción de un
Afiliado
Independiente nuevo deberán utilizar como incentivo para que este se inscriba solamente los productos, el
Plan
de Comisiones y Bonificaciones y su compromiso personal de ayudarlo a desarrollar su negocio. Los Afiliados
Independientes no pueden entrar en acuerdos especiales con un cliente nuevo, que incluyen, pero no se limitan a
promesas de pago de dinero.
Antes de ser registrado como el Enrolador o Presentador, un Afiliado Independiente debe tener un contacto
significativo con el cliente nuevo, ya sea en persona, por teléfono o por cualquier otro medio de
comunicación
en vivo, frente a frente o hablado.
ERRORES O PREGUNTAS
Los Afiliados Independientes deben notificar inmediatamente a Laboratorio y red de distribución Vital Health,
S.A. de C.V.los errores y las preguntas que
tengan que ver con las comisiones, las bonificaciones, los Reportes Mensuales de Negocios, los pedidos o los
cargos. Laboratorio y red de distribución Vital Health, S.A. de C.V.corregirá́ cualquier error que le
sea notificado dentro de 60 días. Sin
embargo, Vital
Health no será́ responsable de los errores, las omisiones o los problemas que no se reporten dentro de
dicho
plazo de 60 días.
CAMBIOS AL CONTRATO
Cada AI deberá notificar inmediatamente a Laboratorio y red de distribución Vital Health, S.A. de
C.V.de cualquier cambio en los datos proporcionados al
inicio
de la relación como AI, debiendo para ello, adjuntar los documentos de respaldo necesarios en los que se
verifique dicho cambio:
- cambio de domicilio;
- número de cuenta bancaria de depósito; y
- beneficiarios, etc.
Dicho cambio tendrá que ser notificado por escrito y dirigido a Laboratorio y red de distribución Vital Health, S.A. de C.V. quien una vez revisada dicha
solicitud, resolverá al respecto notificándole al AI que sus datos han sido cambiados y/o lo que a sus
intereses
convenga.
RESPONSABILIDADES DEL AI
- Los AI deberán adherirse al Plan de Compensación Laboratorio y red de distribución Vital
Health, S.A. de C.V.en todos sus términos,
revisar y repasar el
presente Manual con los nuevos AI´s para efectos de entender adecuadamente la oportunidad Laboratorio y red de
distribución Vital Health, S.A. de C.V. No
podrán ofrecer la oportunidad Laboratorio y red de distribución Vital Health, S.A. de C.V.mediante
o en combinación con otro sistema,
programa, método u
oportunidad de negocio que no sea la especificada y establecida en la literatura oficial de Laboratorio y red de
distribución Vital Health, S.A. de C.V.
- El AI deberá cumplir en todo momento con los procedimientos, normas y sistemas establecidos por VITAL
HEALTH, incluyendo el Contrato de Compra, Contrato Mercantil de AI, el Plan de Compensación VITAL
HEALTH, el
Manual de Políticas y Procedimientos y el Código Integral de Ética.
- El AI debe adquirir los productos y los materiales de apoyo, directamente de Laboratorio y red de distribución
Vital Health, S.A. de C.V. No se permite que
los AI comercialicen productos y herramientas de ventas entre sí.
- El AI venderá los productos a los precios de menudeo oficiales y explicará a sus clientes los
modos de
empleo. El AI no los podrá vender al público a precios inferiores al estipulado en la lista de
precios
oficial de Laboratorio y red de distribución Vital Health, S.A. de C.V.descrito como “Precio Sugerido de
Venta”.
- El AI deberá manejar su negocio en forma ordenada, llevando un registro y control de sus comprobantes
de
compra y de venta de los Productos.
- El AI deberá asesorar a sus Clientes Preferentes, AI´s y Público en General brindando toda la
información
que requieran sobre los productos Laboratorio y red de distribución Vital Health, S.A. de C.V. para que
logren los máximos beneficios y resultados.
- El AI no podrá promover y/o comercializar ningún otro producto o servicio haciéndolo
pasar como producto o
servicio de Laboratorio y red de distribución Vital Health, S.A. de C.V. obligándose a indemnizar
a Laboratorio y red de distribución Vital Health, S.A. de C.V.por los daños y perjuicios
causados, y a
deslindarlo de cualquier reclamación, demanda o juicio. Lo anterior sin perjuicio de que Laboratorio y
red de distribución Vital Health, S.A. de C.V.
pueda
hacer valer la indemnización a la que por derechos de autor le corresponda ante las autoridades.
- El AI no podrá utilizar ninguna red de AI´s para adquirir o vender productos o servicios diferentes a
los de
Laboratorio y red de distribución Vital Health, S.A. de C.V. Así mismo, no podrá
condicionar la venta de los productos Laboratorio y red de distribución Vital Health, S.A. de C.V.a la
adquisición de
otro producto que no sea de Laboratorio y red de distribución Vital Health, S.A. de C.V.
- El AI no podrá hacer ningún tipo de oferta o bonificación por cuenta de Laboratorio y red
de distribución Vital Health, S.A. de C.V.
Ni tampoco declarar
que los productos tienen la aprobación, beneficios y usos que no posean, la falta de observación
del
presente inciso traerá como consecuencia la terminación inmediata del contrato mercantil de AI
con lo que
ello implica, reservándose Laboratorio y red de distribución Vital Health, S.A. de C.V.las
acciones legales que por derecho le correspondan.
- El AI no podrá presentarse o dar a entender que es socio o empleado de Laboratorio y red de distribución
Vital Health, S.A. de C.V.o de cualquier
empresa
filial de esta. Ni deberá declarar erróneamente la naturaleza de la relación entre
él y Laboratorio y red de distribución Vital Health, S.A. de C.V.
- Bajo ningún argumento el AI o Cliente Preferente podrá re envasar los productos, estos deberán
ser vendidos
en su envase original, por lo que a través del presente, el AI que llegara a incumplir la presente
obligación, automáticamente deslinda a Laboratorio y red de distribución Vital Health, S.A.
de C.V.de cualquier controversia daño o
perjuicio que cause la
venta fuera del envase original.
- El Afiliado tiene responsabilidades continuas de venta, es decir, sin importar el nivel de sus actividades
de patrocinio, los Afiliados exitosos sienten una continua obligación de seguir promoviendo
personalmente
las ventas mediante la generación de nuevos Clientes y mediante el servicio a la clientela existente.
- Pacto de no descrédito: la crítica y
comentarios
constructivos están bienvenidos y deberán enviarse por escrito al Departamento de Servicios al
Afiliado.
Laboratorio y red de distribución Vital Health, S.A. de C.V.le da la bienvenida a cualquier aportación
de parte de sus Clientes y Afiliados acerca
de sus
productos, Plan de Compensación, eventos, etc. De la misma forma, hablar mal acerca de la competencia
genera
un ambiente negativo que daña a la industria de una manera en la que también puede terminar
por dañar a
Laboratorio y red de distribución Vital Health, S.A. de C.V. Por esta razón, y para ser un ejemplo
apropiado para su línea descendente, los
Afiliados no
deberían desacreditar a la Empresa y sus productos, ni a su competencia y sus productos. Laboratorio y
red de distribución Vital Health, S.A. de C.V.
se
reserva el derecho a tomar medidas en contra de los Afiliados cuya conducta personal en este tema resulte
perjudicial y dañina para Laboratorio y red de distribución Vital Health, S.A. de C.V.
- Se exhorta a todos los Afiliados que observen el incumplimiento de alguna política por parte de otro
Afiliado a enviar un reporte por escrito del incumplimiento, directamente en atención al Departamento
de Cumplimiento Normativo de Laboratorio y red de distribución Vital Health, S.A. de C.V. El reporte
deberá incluir detalles del incidente como
fecha, número de incidencias, las personas que participaron, así como cualquier documentación
de apoyo.
- Se exhorta a todos los Afiliados que observen el incumplimiento de alguna política por parte de otro
Afiliado a enviar un reporte por escrito del incumplimiento, directamente en atención al Departamento
de Cumplimiento Normativo de Laboratorio y red de distribución Vital Health, S.A. de C.V. El reporte
deberá incluir detalles del incidente como
fecha, número de incidencias, las personas que participaron, así como cualquier documentación
de apoyo.
A través del presente instrumento, el AI se obliga a respetar todos los acuerdos derivados del Contrato
Mercantil de Afiliado Independiente que tiene con Laboratorio y red de distribución Vital Health, S.A. de C.V. cualquier incumplimiento o desacato que sea en
perjuicio de Laboratorio y red de distribución Vital Health, S.A. de C.V. faculta a esta última a que de manera inmediata aplique las sanciones
correspondientes, incluso solicite a las autoridades en materia de derechos de autor lo relativo al pago de daños
y perjuicios, así como a la indemnización que esta ley le permite pedir mediante los procedimientos
que la misma determina.
CANCELACIÓN POR INACTIVIDAD
Un AI automáticamente será dado de baja como afiliado de la red de su patrocinador, pasando su
contrato a la categoría de Cliente Preferente, con su mismo patrocinador, si acumula 6 meses consecutivos
sin calificar y/o activar su negocio, lo anterior sin que sea necesaria notificación o declaración
legal alguna al respecto a cargo de Laboratorio y red de distribución Vital Health, S.A. de C.V.
EL TITULAR DEL CONTRATO Y SUS LIMITACIONES
Cualquier Persona individual puede ser AI, sin embargo, el titular solo lo podrá ser una única vez
y en un solo contrato, es decir, no se permite que un AI esté registrado en 2 contratos diferentes,
aunque sea en la misma red.
Se permite el registro individual de cada miembro de la pareja, siempre y cuando se haga en línea de
auspicio descendente, es decir, el esposo o esposa no podrán registrarse en diferentes líneas de
patrocinio. En el caso de que así se diera, el contrato que se haya registrado al último será
dado de baja, en cuyo caso, la red que se haya construido hasta el momento no podrá ser cambiada y se
comprimirá dentro de la misma línea de patrocinio de manera ascendente.
CAMBIOS DE PATROCINADOR
Para Laboratorio y red de distribución Vital Health, S.A. de C.V.es fundamental mantener la integridad de
todas las redes, por lo que, como regla general, NO
están permitidos los cambios de patrocinador. Una vez que un AI ha sido patrocinado, Laboratorio y red de
distribución Vital Health, S.A. de C.V.brindará
la máxima protección a dicha relación, esto con el objeto de salvaguardar el esfuerzo
realizado por todos los AI´s y proteger la integridad de las redes Laboratorio y red de distribución Vital
Health, S.A. de C.V.
CANCELACIÓN Y REINICIO
Un AI podrá cancelar y/o dar por terminado su contrato, debiendo realizar la notificación por
escrito directamente a Laboratorio y red de distribución Vital Health, S.A. de C.V.y mantenerse inactivo
hasta por 6 meses, sin comprar ni vender los productos
y servicios Laboratorio y red de distribución Vital Health, S.A. de C.V.y sin registrar a nadie al negocio,
así como a no hacer acto de presencia en
ninguno de los eventos patrocinados por Laboratorio y red de distribución Vital Health, S.A. de C.V.a partir
de la fecha de la notificación de la decisión.
Al término de dicho lapso y en caso de que el interesado desee obtener de nuevo la calidad de AI, podrá
suscribir un nuevo contrato mediante la adquisición de una nueva membresía, un nuevo paquete de
inscripción y quedar patrocinado por el AI que decida, debiendo dar aviso previo a Laboratorio y red de
distribución Vital Health, S.A. de C.V.citando
de manera enunciativa, pero no limitativa, el número de AI con el que realizaba el negocio, la fecha en
la que canceló o dio por terminado su contrato y el patrocinador directo que tenía en su periodo
anterior.
Todas las cancelaciones voluntarias se hacen de manera individual, quedando la red que el AI hubiere
desarrollado hasta esa fecha bajo el patrocinador anterior en línea ascendente inmediata, pero sus
afiliados/clientes directos quedarían sin patrocinador.
Ningún volumen personal y volumen de red que se hubiere conseguido, se recupera en el reinicio.
CAMBIO DE TITULAR POR DIVORCIO
Si un AI titular de un contrato se divorcia, este podrá realizar, si así lo desea, una cesión
de derechos a nombre de su cónyuge el cual quedará como titular de la distribución. Si no
fuere así, el cónyuge podrá inscribirse con otro patrocinador e iniciar su propia red.
DECISIÓN DE REGISTRO POR PARTE DEL NUEVO AI
Todos los AI´s activos tienen el derecho de patrocinar y registrar a otros en Laboratorio y red de distribución
Vital Health, S.A. de C.V. Cada aspirante a AI
tiene el derecho de registrarse con el patrocinador que desee. Si 2 AI reclaman el derecho de patrocinio sobre
el mismo prospecto, Laboratorio y red de distribución Vital Health, S.A. de C.V.dará prioridad al
primer contrato recibido. Laboratorio y red de distribución Vital Health, S.A. de C.V.promoverá
siempre que los AI´s se conduzcan con Ética y Profesionalismo, por lo que recomienda a todos los AI´s que si
otro AI ya le habló del negocio Laboratorio y red de distribución Vital Health, S.A. de C.V.a una
persona, se conduzcan con lealtad y respeto al AI que
primero le habló del negocio a la persona y se inscriba con él.
Es una práctica común en el Multinivel, que el AI que trabajó de manera significativa en el
proceso de registro de un candidato, sea el que tenga derecho a patrocinarlo. Sin embargo, dicho candidato tendrá
la última decisión basado en sus propias razones, aunque es conveniente que se le haga saber y
conozca los principios de ética y respeto al patrocinio en el negocio de Multinivel. Si a pesar de esto,
la decisión del candidato es adversa al sentir y pensar del AI involucrado, este no deberá
incitarlo e insistir en que cambie de parecer.
PATROCINIO CRUZADO
Queda estrictamente prohibido el Patrocinio Cruzado. Se define el Patrocinio Cruzado como el patrocinio de un
individuo que de antemano posee un registro de Afiliados vigente en Laboratorio y red de distribución Vital
Health, S.A. de C.V. Se prohíbe utilizar
otros nombres de personas físicas o idear cualquier engaño para evitar esta disposición.
En caso de ser descubierta esta situación por Laboratorio y red de distribución Vital Health, S.A. de
C.V. se darán por cancelados los contratos
del AI en cuestión y los de sus patrocinadores directos, en caso de probarse complicidad en la acción.
Todos estos intentos de cambios de red no serán reconocidos por Laboratorio y red de distribución
Vital Health, S.A. de C.V.y deberán cancelarse.
Alguna incitación de parte de un AI a otro con contrato vigente, aunque se encuentre en situación
de suspensión, a registrarse a una red diferente en la que está vigente, será considerado
como un intento grave de patrocinio cruzado, lo que provocará consecuencias de suspensiones y
terminaciones del contrato, según sea el caso.
Si un afiliado está inscrito en una organización, pero desea cambiarse de organización,
pero este no cumple con los requisitos y decide inscribir a su pareja en la otra organización violando
las políticas, se tomará esa organización nueva y se colocará en la organización
en la que debió de estar según las políticas sin importar el tiempo que transcurra.
CAPTACIÓN DE AFILIADOS DE EMPRESAS DE VENTA DIRECTA
Laboratorio y red de distribución Vital Health, S.A. de C.V.no aprueba que los Afiliados orienten específica
o conscientemente sus actividades de
captación de miembros a la fuerza de ventas de otras empresas de venta directa, ya sea para vender
productos Laboratorio y red de distribución Vital Health, S.A. de C.V.o convertirlos en Afiliados Laboratorio
y red de distribución Vital Health, S.A. de C.V. Laboratorio y red de distribución Vital Health, S.A.
de C.V.tampoco aprueba que sus Afiliados
hagan propuestas o atraigan a los miembros de la fuerza de ventas de otras empresas de venta directa para
contravenir a los términos de sus respectivos contratos con la otra empresa. Si los Afiliados tuvieran
parte en alguna actividad de este tipo, corren el riesgo de ser demandados por la otra empresa de venta directa.
En caso de entablarse una demanda, arbitraje o mediación en contra de un Afiliado, en la cual se denuncie
que este participó en actividades inapropiadas de reclutamiento de fuerza de ventas o Clientes, Vital
Health no cubrirá ningún gasto litigioso u honorario legal del Afiliado ni tampoco indemnizará
al Afiliado por ninguna sentencia, laudo o conciliación resultante.
PEDIDOS, ENVÍOS Y SEGURO DE PRODUCTOS
Todos los pedidos se abonan el mismo mes calendario en el que llegan a Laboratorio y red de distribución
Vital Health, S.A. de C.V. Los pedidos se pueden hacer
por teléfono, correo o internet, y también en persona en los lugares donde existen tiendas/centros
de distribución de Laboratorio y red de distribución Vital Health, S.A. de C.V. Todos los pedidos
realizados por teléfono o internet se deben
pagar con tarjetas Visa, MasterCard, transferencia bancaria, depósito en banco o tiendas o con débito
automático a una cuenta bancaria.
Por lo general, Laboratorio y red de distribución Vital Health, S.A. de C.V.procesa los pedidos de productos
dentro de 48 horas de haber sido recibidos. Los
pedidos se enviarán por medio de una empresa de transportes conocida y llegarán a su destino en un
plazo de 3 a 10 días. Los pedidos realizados durante la última semana del mes pueden demorarse
debido al alto número de pedidos que se reciben a fin de mes.
Laboratorio y red de distribución Vital Health, S.A. de C.V.vende todos sus productos y servicios L.A.B.
(Libre A Bordo) ya sea directamente de almacén,
así como en los CEDIS Laboratorio y red de distribución Vital Health, S.A. de C.V.autorizados. El
riesgo de traslado en cuanto a daños y robo
parcial o total de los productos o servicios Laboratorio y red de distribución Vital Health, S.A. de C.V. así
como de la literatura y herramientas de
ventas, soporte de promoción y el costo del aseguramiento de la mercancía corre por cuenta del AI.
FACTURACIÓN DE PRODUCTOS Y SERVICIOS AL CONSUMIDOR FINAL
Laboratorio y red de distribución Vital Health, S.A. de C.V.solo podrá facturar al AI y nunca
directamente al consumidor final, toda vez que la
transacción se realiza en la compra del producto a través de la página de internet www.vitalhealthglobal.com diseñados para ello.
CARGOS POR ENVÍOS
Todos aquellos productos que sean enviados a destinos diversos a los CEDIS, correrán a cuenta del AI, por
lo que a través del presente Manual se libera a Laboratorio y red de distribución Vital Health, S.A.
de C.V.de cualquier cargo originado por tal
concepto.
DAÑOS Y EXTRAVÍOS
El cargo por envío incluye el seguro de la mercancía contra daños y extravíos. La
empresa de paquetería es responsable por cualquier retardo o maltrato ocurrido al paquete enviado y
entregado al AI. Laboratorio y red de distribución Vital Health, S.A. de C.V.incluirá una copia del
pedido que esté enviando para que el AI pueda
cotejar su contenido. El AI dispone de 48 horas máximo, a partir de la fecha de recibido, para hacer
cualquier reclamación por los medios oficiales para ello, ya sea por la empresa de paquetería o en
apoyo de Laboratorio y red de distribución Vital Health, S.A. de C.V. sin que ello implique una
responsabilidad para esta última.
En caso de Laboratorio y red de distribución Vital Health, S.A. de C.V.ofrecer un reenvío de un
paquete extraviado, el AI debe proveer una dirección
de envío diferente. Si el Afiliado ofrece la misma dirección y el paquete se vuelve a extraviar,
Laboratorio y red de distribución Vital Health, S.A. de C.V.ya no será responsable de reemplazar el
pedido. Si percibimos que múltiples paquetes
son perdidos por un “grupo” de personas en una organización, Laboratorio y red de distribución Vital
Health, S.A. de C.V.mantiene el derecho de no
enviar un reemplazo.
GARANTÍA DE SATISFACCIÓN DE CLIENTE
Ofrecemos una garantía de satisfacción o la devolución del 90 por ciento (90%) de su dinero
(menos los gastos de transportación), con una vigencia de treinta (30) días, sobre cualquiera de
los productos adquiridos por los Clientes. Los Clientes deberán devolver a Laboratorio y red de distribución
Vital Health, S.A. de C.V.todos los
productos en un estado nuevo y revendibles. Una vez recibidos, se procesará el reembolso dentro de un
periodo de treinta (30) días posteriores a la recepción del producto. Esta garantía se
ofrece únicamente a los clientes que están inscritos en el sistema y que tienen un pedido
procesado en su tienda virtual.
Es importante saber que todas las ventas de productos que han sido descontinuados por la compañía,
o que son de naturaleza estacional o de promoción especial, son compras definitivas y no son elegibles
para un reembolso o cambio.
No se permite que los Clientes vendan el producto por debajo del valor de mercado o que utilicen sitios como
eBay, Amazon, Craigslist, Mercado Libre, Facebook Marketplace o un minorista en línea similar.
DEVOLUCIÓN DE INVENTARIO DE AFILIADOS
Se reembolsará al afiliado cualquier existencia del inventario que pudiera venderse actualmente y que el
Afiliado haya adquirido directamente en su tienda virtual a Laboratorio y red de distribución Vital Health,
S.A. de C.V. El precio de recompra será del
100% del precio de compra menos una tasa de reposición del 20 por ciento pagado por el Afiliado, menos
los gastos de transportación y manejo correspondientes en los que se incurra el hacer el reembolso.
Las estipulaciones de recompra contenidas en esta sección no son aplicables a ningún inventario
que no sea inventario susceptible de venderse actualmente.
Este inventario susceptible no incluye artículos cuya fecha de caducidad esté vencida, el sello de
seguridad haya sido dañado, el producto destapado, que la envoltura retráctil haya sido removida
(si aplica en ciertos productos), que hayan sido descontinuados, si fue una venta de naturaleza estacional o
promoción especial. Todos los que se encuentren en estas condiciones, no son elegibles para un reembolso
o cambio.
No se permite que los Afiliados vendan el producto por debajo del valor de mercado o que utilicen sitios como
eBay, Amazon, Craigslist, Mercado Libre, Facebook Marketplace o un minorista en línea similar.
CONTRACARGO EN COMISIONES POR REEMBOLSOS
Todas las compras que sean reembolsadas o que hayan sido provocadas por un contracargo en una tarjeta de crédito
o débito, se descontará de las comisiones y/o puntos generados a todo el equipo de apoyo
ascendente que se vio beneficiado por esa compra.
Laboratorio y red de distribución Vital Health, S.A. de C.V.se reserva el derecho de dar por terminado el
Contrato de Afiliado Independiente o de cancelar el
Contrato de Membresía de Cliente Preferente de cualquier Afiliado Independiente o Cliente que abuse de la
Garantía de Satisfacción y de la Política de Devoluciones al devolver una cantidad excesiva
de productos.
También se reserva el derecho a dar por terminado de forma inmediata el contrato de Afiliado
Independiente a cualquier Afiliado Independiente o Cliente que ejecute un contracargo en su tarjeta de crédito
o débito.
Si en algún momento el Afiliado o Cliente siente que tiene que haber una corrección en un cobro,
su deber es llamar a la empresa para ser resuelto.
El llamar al banco primero para efectuar el contracargo es razón suficiente de cancelación de
contrato de forma inmediata.
VENTA, TRASPASO O CESIÓN
Aunque un negocio Laboratorio y red de distribución Vital Health, S.A. de C.V.es un negocio propiedad privada
y de operación independiente, la venta,
traspaso o cesión de un negocio Laboratorio y red de distribución Vital Health, S.A. de C.V.está
sujeta a ciertas limitantes. Si un Afiliado
desea vender o traspasar su negocio Laboratorio y red de distribución Vital Health, S.A. de C.V. se deben
cumplir los siguientes requisitos:
- En todo momento se debe preservar la línea de patrocinio existente a fin de que el negocio Vital
Health continúe su operación en esa línea de patrocinio.
- Se debe cubrir una cuota administrativa de $250 USD para cualquier transacción.
- Antes de que Laboratorio y red de distribución Vital Health, S.A. de C.V.finalice y apruebe la venta,
traspaso o cesión, el Afiliado que vende deberá
cubrir cualquier deuda subyacente con Laboratorio y red de distribución Vital Health, S.A. de C.V.
- Para tener derecho a vender, traspasar o ceder un negocio Laboratorio y red de distribución Vital Health,
S.A. de C.V. el Afiliado que vende debe estar en
regla y no estar en incumplimiento de cualquiera de los términos del Contrato. Laboratorio y red de
distribución Vital Health, S.A. de C.V.tiene el
criterio exclusivo para aceptar o rechazar cualquier transacción de venta.
- Al completar la celebración del contrato de compraventa y del nuevo Contrato Mercantil de Afiliado,
las partes deberán enviar copias de los mismos al Departamento de Servicios al Afiliado de Vital
Health para su revisión y aprobación. Laboratorio y red de distribución Vital Health, S.A.
de C.V.se reserva el derecho de solicitar
documentación adicional que fuera necesaria para el análisis de la transacción entre el
comprador y el vendedor. El Departamento de Servicios al Afiliado de Laboratorio y red de distribución
Vital Health, S.A. de C.V.aprobará o rechazará
a su criterio la venta, traspaso o cesión, dentro de un plazo de treinta (30) días posteriores
a la recepción de toda la documentación requerida de las partes.
- Si el nuevo propietario(s) será una sociedad, fideicomiso, asociación, o cualquier otro tipo
de entidad de negocio, entonces el Certificado de Incorporación, Acuerdo de Asociación o
documentos del fideicomiso, y todos los documentos gubernamentales apropiados que demuestren la existencia
del negocio requeridos para ser enviados a Laboratorio y red de distribución Vital Health, S.A. de
C.V.antes de que los cambios sean consideradas o
aprobadas.
- Los cambios de propiedad no pueden ser utilizadas para eludir las normas que rigen los cambios de Genealogía.
Si las partes no obtuvieran la aprobación de Laboratorio y red de distribución Vital Health, S.A.
de C.V.para la transacción, el traspaso se
podrá anular a criterio de Laboratorio y red de distribución Vital Health, S.A. de C.V. Si
Laboratorio y red de distribución Vital Health, S.A. de C.V.aprueba el traspaso, el comprador del
negocio Laboratorio y red de distribución Vital Health, S.A. de C.V.existente asumirá las
obligaciones y la posición del Afiliado que vende.
Un Afiliado que vende su negocio Laboratorio y red de distribución Vital Health, S.A. de C.V.no tendrá
derecho a solicitar su reingreso como
Afiliado Laboratorio y red de distribución Vital Health, S.A. de C.V.durante un periodo mínimo de
doce (12) meses posteriores a la venta. El no
cambio en la línea de la colocación o en el patrocinio puede ser resultado de la venta o
transferencia de un negocio Laboratorio y red de distribución Vital Health, S.A. de C.V.
CESIÓN O TRANSFERENCIA POR INCAPACIDAD DEL AI
Un AI que se vea imposibilitado de continuar con el desarrollo y mantenimiento de su red, ya sea por incapacidad
física, por cambiar su residencia a otro país o por cualquier otra razón, podrá,
previa autorización de Laboratorio y red de distribución Vital Health, S.A. de C.V. designar a la
persona que desee que quede como titular y notificar
por escrito a Laboratorio y red de distribución Vital Health, S.A. de C.V.del cambio de titular, explicando
los motivos del cambio, así como mencionando
si el cambio es temporal o definitivo.
Si la incapacidad obedece a un accidente que le impida al titular de manera repentina e inevitable continuar con
su red, el beneficiario del contrato del titular podrá seguir desarrollándolo, siempre y cuando
cumpla con los requisitos previamente establecidos.
Si el titular no pudiera estar en posesión de sus facultades físicas y/o mentales, el beneficiario
del contrato podrá solicitar a Laboratorio y red de distribución Vital Health, S.A. de C.V. previa
presentación del dictamen médico, el
cambio de titular y en el momento en que el titular original esté nuevamente en condiciones, este podrá
reclamar su derecho y solicitar ser reinstalado como titular.
TRASPASO Y HERENCIA
El AI podrá traspasar los derechos y obligaciones de su contrato de distribución a la persona que
él decida, siempre y cuando cumpla con los requisitos de todo AI y que su solicitud sea aprobada por
Laboratorio y red de distribución Vital Health, S.A. de C.V. Ningún traspaso será efectivo sin
la aprobación por escrito de Laboratorio y red de distribución Vital Health, S.A. de C.V.
que se reserva el derecho de aceptar o rechazar a la persona propuesta por el AI, anteponiendo la protección
de todos los integrantes de la red. En caso de muerte del AI, todos los derechos serán traspasados a sus
herederos legales, una vez que estos hayan entregado a Laboratorio y red de distribución Vital Health, S.A.
de C.V.toda la documentación que los
acredite como tales.
SUCESIÓN
Si un Afiliado individual falleciera, su negocio puede pasar a sus herederos. Se deberá enviar a la
Empresa la documentación legal pertinente según la legislación local, a fin de asegurar que
la transferencia es legítima. De igual manera, los Afiliados deberían consultar a un abogado como
apoyo en la preparación de un testamento u otro instrumento sucesorio, según lo requieran las
leyes locales.
Cuando un negocio Laboratorio y red de distribución Vital Health, S.A. de C.V.es transferido mediante un
testamento o cualquier otro procedimiento sucesorio
requerido según la ley local, el beneficiario adquiere el derecho a recibir todas las bonificaciones y
comisiones de la organización de comercialización del Afiliado finado, siempre y cuando se cumplan
los siguientes requisitos. El o los sucesores deben:
- Firmar un nuevo Contrato mercantil de Afiliado independiente;
- Cumplir con los términos y disposiciones del Contrato mercantil; y
- Cumplir con todos los requisitos del estatus del Afiliado finado.
Los cheques de bonificaciones y comisiones de un negocio Laboratorio y red de distribución Vital Health, S.A. de C.V.transferido de acuerdo con la presente sección,
se pagarán en un único cheque emitido conjuntamente a todos los legatarios. Los legatarios deben
proporcionar a Laboratorio y red de distribución Vital Health, S.A. de C.V.un «domicilio que conste en los registros» al cual se enviarán todos los cheques
de bonificaciones y comisiones. Si el negocio fuera legado a varios legatarios en conjunto, estos deberán
crear una persona moral para continuar con la distribución.
USO DEL NOMBRE, MARCAS Y PUBLICIDAD
MARCAS, LOGOTIPOS Y MATERIAL PROMOCIONAL
El nombre de Laboratorio y red de distribución Vital Health, S.A. de C.V. su marca, imagen y colores, así
como los nombres de sus productos, están
protegidos por derechos de autor y representan una propiedad muy valiosa para Laboratorio y red de distribución
Vital Health, S.A. de C.V. El AI no podrá
bajo ninguna circunstancia, utilizar y/o reproducir las marcas de los productos, servicios, emblemas,
literatura, nombre comercial, derechos de autor, logotipos, denominaciones de origen o cualquier otro concepto
relativo a la propiedad intelectual o industrial de Laboratorio y red de distribución Vital Health, S.A. de
C.V.
Al hacerlo, estará cometiendo una violación al derecho de propiedad industrial y/o intelectual de
Laboratorio y red de distribución Vital Health, S.A. de C.V. y en consecuencia el AI tendrá que
reembolsar a Laboratorio y red de distribución Vital Health, S.A. de C.V.todos los daños y
perjuicios causados por esta violación. Lo anterior sin exclusión de las penalidades que se
impusieran de acuerdo al presente manual y a la Ley vigente en la materia.
PUBLICIDAD
Laboratorio y red de distribución Vital Health, S.A. de C.V.proporcionará al AI material para la
promoción de los Productos y el Plan de
Compensación Laboratorio y red de distribución Vital Health, S.A. de C.V. El AI podrá realizar
cualquier otra publicidad con autorización
por escrito de Laboratorio y red de distribución Vital Health, S.A. de C.V. proporcionando previamente una
copia del material que se pretende utilizar, el cual
siempre estará dentro de los lineamientos generales de ética y profesionalismo para conservar en
todo momento la imagen Corporativa de Laboratorio y red de distribución Vital Health, S.A. de C.V.
Esta publicidad incluye, pero no se limita a: volantes, periódicos, revistas, audios y videos, sitios
web, redes sociales y cualquier otro medio de difusión. El AI no podrá grabar, por ningún
medio, los eventos oficiales de Laboratorio y red de distribución Vital Health, S.A. de C.V.con el objeto de
revender el material grabado o promover en
exclusiva para su propia red, el mismo criterio aplica para los casos en los que el AI pretenda llevar a cabo
eventos u ostentarse a nombre de Laboratorio y red de distribución Vital Health, S.A. de C.V. bajo la premisa
de que sin la autorización por escrito de
esta última está estrictamente prohibido.
Las tarjetas de presentación del AI deberán ser impresas siempre bajo el formato autorizado por
Laboratorio y red de distribución Vital Health, S.A. de C.V.con las siguientes características:
- (Nombre del AI)
- (Leyenda) “Representante Independiente Laboratorio y red de distribución Vital Health, S.A. de C.V.
- El AI se identificará usando esta leyenda que deberá aparecer en cualquiera de sus impresos o
promocionales.
- El AI podrá solicitar su tarjeta de presentación autorizada al correo:
contacto@VitalHealthglobal.com.
REVENTA DE PRODUCTOS
Nuestro negocio Laboratorio y red de distribución Vital Health, S.A. de C.V.está en llevar nuestros
productos al cliente final de una forma ordenada,
con ética, cuidando el renombre de la marca y evitando caer en competencia desleal.
- Puedes tener ventas en línea SOLAMENTE a través del sitio duplicado del afiliado.
- NO se permite por ninguna razón el vender productos en cualquier sitio en línea como por
ejemplo eBay, Amazon, MercadoLibre y ningún otro por el estilo.
- Los productos no podrán venderse a un precio menor que el precio de mayoreo que el publicado en el
sitio web en ese momento;
- Los Afiliados no podrán ofrecer los productos en venta en ningún país en el que Vital
Health no esté oficialmente abierto, y la designación de un país como oficialmente
abierto queda a exclusivo y absoluto criterio de Laboratorio y red de distribución Vital Health, S.A. de
C.V.
- Los Afiliados deben utilizar las imágenes y contenidos de la empresa tal cual se encuentran en la
sección de descargas de su oficina virtual.
- Los Afiliados no podrán vender ningún otro producto, ni por separado, ni en combinación
con cualquiera de los productos Laboratorio y red de distribución Vital Health, S.A. de C.V.
La violación a cualquiera de los lineamientos anteriormente expuestos, es motivo suficiente para la cancelación
inmediata del contrato mercantil del afiliado independiente.
NORMA SOBRE LA ÉTICA EN LAS VENTAS
Los Afiliados Independientes serán responsables de:
- Proceder de manera profesional, cortés y amable.
- Proveer información sobre los productos Laboratorio y red de distribución Vital Health, S.A. de
C.V.de manera sincera y honesta.
- Proveer información sobre el Plan de Comisiones y Bonificaciones tal como se especifica en el
Material Oficial de Laboratorio y red de distribución Vital Health, S.A. de C.V.
- Familiarizarse con las técnicas de mercadotecnia, el Plan de Comisiones y Bonificaciones de Vital
Health, la Declaración de Políticas y otros materiales, y utilizarlos tal como lo señala
Laboratorio y red de distribución Vital Health, S.A. de C.V.
- Presentar la oportunidad empresarial de Laboratorio y red de distribución Vital Health, S.A. de C.V.de
acuerdo con lo establecido en el Material Oficial de
Laboratorio y red de distribución Vital Health, S.A. de C.V.
- Prestar servicios, supervisar, motivar, capacitar y apoyar a los Afiliados Independientes de su Organización.
- Los Afiliados Independientes no podrán:
- Emplear tácticas engañosas, ilegales o faltas de ética en el reclutamiento y el
negocio.
- Emplear tácticas de reclutamiento de alta presión.
- Inscribir a menores de edad o a personas que no tengan la capacidad de tomar decisiones bien informadas con
respecto a los Contratos de cliente o de afiliado Independiente.
- Comprar productos Laboratorio y red de distribución Vital Health, S.A. de C.V.para otros Clientes que no
formen parte de su propio grupo familiar sin la
autorización expresa de los mismos.
- Registrar como patrocinador o Presentador a un Afiliado Independiente que no haya participado en el contacto
o la presentación de un nuevo cliente o Afiliado Independiente, y que no haya mantenido un contacto
significativo con el cliente nuevo en persona, por teléfono o por cualquier otro medio de comunicación
en vivo, frente a frente o hablado.
- Buscar la forma de violar o evadir los contratos y la Declaración de Políticas de Vital
Health.
SITIOS WEB DE LOS AFILIADOS INDEPENDIENTES
Todos los sitios web controlados, registrados o pertenecientes a un Afiliado Independiente (o a cualquier
persona que actúe en nombre de ese Afiliado Independiente con respecto al sitio web) para cualquier
cuestión relacionada con el negocio Laboratorio y red de distribución Vital Health, S.A. de C.V.de
dicho Afiliado Independiente deben ser administrados
por uno de los proveedores autorizados de Laboratorio y red de distribución Vital Health, S.A. de C.V.
Laboratorio y red de distribución Vital Health, S.A. de C.V.podrá permitir que un afiliado cree su
propio sitio web siempre y cuando este cumpla con
ciertos requisitos. Estos requisitos incluyen los siguientes:
- El Afiliado debe enviar por escrito una Solicitud de Autorización para un Sitio Web Independiente
previamente a la creación de su sitio web. Esta solicitud puede ser enviada a
contacto@vitalhealthglobal.com. La autorización de un sitio web independiente queda a exclusivo y
absoluto criterio de Laboratorio y red de distribución Vital Health, S.A. de C.V.
- Para asegurarnos que la página web tenga el cumplimiento legal necesario, el Afiliado deberá
cubrir el costo de cualquier revisión legal.
En caso de que Laboratorio y red de distribución Vital Health, S.A. de C.V.llegara a la conclusión de que el sitio web independiente propuesto no es
aceptable, informará al Afiliado que el sitio debe modificarse y la autorización seguirá
pendiente hasta que dichas modificaciones se hayan realizado.
Ningún Afiliado puede poner a disposición del público su sitio web independiente sin antes
haber recibido la autorización por escrito de Laboratorio y red de distribución Vital Health, S.A. de C.V.
En caso de ser necesario alguna modificación, el afiliado tiene que cubrir con lo siguiente: Deberá
enviar una Solicitud de Modificación de un Sitio Web Independiente y pagar una cuota de $80 USD por concepto
de la modificación. Esta solicitud deberá detallar todos y cada uno de los cambios o adiciones que el
Afiliado desee hacer. El Afiliado no podrá publicar los cambios en el sitio web sin antes haber recibido la
autorización por escrito de Laboratorio y red de distribución Vital Health, S.A. de C.V.
Laboratorio y red de distribución Vital Health, S.A. de C.V.tiene el derecho, a su entera discreción, de exigir que se retire cualquier sitio web
relacionado con Laboratorio y red de distribución Vital Health, S.A. de C.V. El incumplimiento de las disposiciones de esta política por parte de un
Afiliado Independiente puede dar lugar a la pérdida de comisiones y bonificaciones, la aplicación de
multas o la terminación del Contrato mercantil de Afiliado Independiente.
SPAM Y DEMÁS COMUNICACIONES NO SOLICITADAS
Salvo en lo dispuesto en esta sección, los Afiliados no podrán usar ni transmitir correos electrónicos
masivos, faxes, ni correos electrónicos no solicitados, ni ningún otro tipo de “spam” o correo
basura relacionado con la operación de su negocio Laboratorio y red de distribución Vital Health, S.A.
de C.V.
El término «correo electrónico no solicitado» significan la transmisión vía correo
electrónico de cualquier tipo de material o información que publicite o promueva a Laboratorio y red
de distribución Vital Health, S.A. de C.V.
sus productos, su plan de compensación o cualquier otro aspecto de la empresa, que sea transmitido a
cualquier persona. Estos términos no incluyen a un correo electrónico dirigido: (a) a una persona
de la que se haya obtenido permiso o invitación expresa a hacerlo; o (b) a una persona con quien el
afiliado ya tenga una relación comercial o personal establecida.
Por «relación comercial o personal establecida» se entiende una relación previa o ya existente que
se ha formado mediante la comunicación bidireccional voluntaria entre un Afiliado y otra persona, con
base en: (a) una petición, solicitud, adquisición o transacción de la persona con relación
a los productos que ofrece dicho Afiliado; o (b) una relación personal o familiar que no se haya dado por
terminada por ninguna de las partes.
TELEMARKETING
Salvo a las restricciones más específicas establecidas por las leyes locales, los Afiliados no
deben realizar actividades de telemarketing relacionadas con la operación de su negocio Laboratorio y red de
distribución Vital Health, S.A. de C.V. El
término «telemarketing» se entiende como la realización de una o más llamadas telefónicas
a una persona moral o física con el fin de inducirla a adquirir algún producto de Laboratorio y red de
distribución Vital Health, S.A. de C.V.o
de reclutarla para la oportunidad Laboratorio y red de distribución Vital Health, S.A. de C.V. Las «llamadas
en frío» o no deseadas que se hagan a los
de Clientes o Afiliados potenciales con el fin de promover los productos Laboratorio y red de distribución
Vital Health, S.A. de C.V.o la oportunidad Vital
Health constituyen un tipo de telemarketing y están prohibidas.
No obstante, lo anterior, un Afiliado puede realizar una o más llamadas telefónicas a un Cliente o
Afiliado potencial (un «prospecto») en las siguientes situaciones limitadas:
- Si el Afiliado ya ha tiene una relación comercial establecida con el prospecto. Una «relación
comercial
establecida» es aquella que surge entre un Afiliado y un prospecto basada en:
- La compra, alquiler o arrendamiento de bienes o servicios por parte del prospecto y ofertados por el
Afiliado durante un periodo de dieciocho (18) meses inmediatamente anteriores a la fecha de la llamada
telefónica cuyo objetivo sea inducir al prospecto a adquirir un producto o servicio;
- Una transacción financiera entre el prospecto y el Afiliado durante un periodo de dieciocho (18) meses
inmediatamente anteriores a la fecha de tal llamada.
- La solicitud de información del prospecto acerca del producto o servicio que oferta el Afiliado durante
un
periodo de tres (3) meses inmediatamente anteriores a la fecha de tal llamada.
- En caso de que el Afiliado recibiera la autorización por escrito y firmada del prospecto para recibir
llamadas. La autorización deberá especificar el o los números telefónicos a los que
el Afiliado tiene
autorizado llamar.
- Los Afiliados pueden hacer llamadas a los miembros de su familia, amigos personales y conocidos. Un
«conocido» es aquella persona con la que el Afiliado tiene al menos una relación de primera mano y
reciente
(p. ej., el Afiliado la conoció en persona recientemente).
- No obstante lo anterior, tenga en cuenta que, si un Afiliado tiene el hábito de «recopilar tarjetas» de
toda
aquella persona a la que conoce, para luego llamarla, es posible que la legislación local considere a
esta
una forma prohibida de telemarketing. Por consiguiente, si los Afiliados se dedican a llamar a «conocidos»,
el Afiliado debe asegurarse de realizar ese tipo de llamadas de forma ocasional y no como una práctica
habitual.
Además de lo mencionado anteriormente, los Afiliados no usarán sistemas de marcación telefónica automática en
relación con la operación de su negocio Laboratorio y red de distribución Vital Health, S.A. de C.V. Por el término «sistema de marcación telefónica automática» se
entiende el equipo que tiene capacidad: (a) para almacenar o generar números telefónicos a los cuales marcar
utilizando un generador de números aleatorio o secuencial; y (b) para marcar a dichos números.
Es obligación del Afiliado cumplir con la Ley de Protección de Datos Personales y su Reglamento; el Afiliado se hará
responsable de cualquier violación a esta ley.
PUBLICIDAD EN REDES SOCIALES
Si se utilizara Laboratorio y red de distribución Vital Health, S.A. de C.V.en las redes sociales, todos los
nombres de usuario o nombres de página que
incluyan Laboratorio y red de distribución Vital Health, S.A. de C.V.deberán contener el fragmento
«Laboratorio y red de distribución Vital Health, S.A. de C.V.afiliado» o «Laboratorio y red de distribución
Vital Health, S.A. de C.V.equipo». Ninguna
otra variación será aceptable. Los nombres de usuario no pueden incluir «Laboratorio y red de
distribución Vital Health, S.A. de C.V. por sí mismo, ni tampoco
el nombre de algún producto de Laboratorio y red de distribución Vital Health, S.A. de C.V.en específico,
No puede incluir nombre de productos, países,
mercados o territorios.
Todas las imágenes publicadas en cualquier cuenta de red social que guarde relación con los productos
Vital
Health deberán ser imágenes y contenidos aprobados oficialmente por Laboratorio y red de distribución
Vital Health, S.A. de C.V. obtenidos de la oficina
virtual.
DECLARACIONES DE PRODUCTOS
Ningún AI podrá hacer declaraciones diferentes a las estipuladas en la literatura oficial Laboratorio
y red de distribución Vital Health, S.A. de C.V.acerca de
los productos o servicios de la misma, así como no atribuir propiedades terapéuticas, de diagnóstico,
tratamiento o curación de alguna enfermedad o padecimiento, toda vez que ello se establece como promoción
de
medicamentos y Laboratorio y red de distribución Vital Health, S.A. de C.V.solo vende suplementos
alimenticios y productos para la belleza enfocados al
bienestar personal y familiar, por lo que cualquier desacato al presente apartado se considera violatorio de las
políticas establecidas en el presente Manual.
DECLARACIONES DE INGRESOS
Todos los ejemplos de duplicación y de posibles ingresos por el AI contenidos en la literatura de Laboratorio
y red de distribución Vital Health, S.A. de C.V.
son únicamente con propósitos ilustrativos y no pretenden garantizar ningún ingreso o ganancias
económicas. Ello
depende de muchos factores.
Ningún AI está autorizado a prometer o asegurar ningún tipo de ingresos, ni a exagerar acerca
de los ingresos
propios o de otro AI bajo ningún medio, aunque hubiera pruebas que lo avalen, con el propósito de
patrocinar a
una persona como nuevo Representante. La violación al presente se considera causa de terminación de
contrato
mercantil de AI.
PEQUEÑOS LOCALES COMERCIALES
Laboratorio y red de distribución Vital Health, S.A. de C.V.promueve la venta al menudeo de sus productos y
servicios mediante el contacto de persona a
persona. Por esta razón Laboratorio y red de distribución Vital Health, S.A. de C.V.prohíbe el
establecimiento de pequeños locales comerciales, ya que esto
supondría una competencia desleal para los AI´s que no tienen un local comercial y también esto haría
que
proliferara el registro de este tipo de negocios, desvirtuando el concepto de la creación de redes. La
violación
al presente precepto de parte de cualquier AI se considerará motivo suficiente para la cancelación y/o
terminación del Contrato como AI.
La excepción a esta regla es la adquisición de un CEDIS directamente a la empresa rigiéndose
bajo el reglamento
CEDIS.
FERIAS COMERCIALES, EXPOSICIONES Y SUS LIMITACIONES
Los AI´s podrán atender, exhibir y vender los productos y servicios de Laboratorio y red de distribución
Vital Health, S.A. de C.V.en ferias comerciales y
exposiciones profesionales, previa autorización por escrito del material y forma en que ha de exhibirse, los
gastos originados por tal motivo correrán por cuenta del AI contratante, liberando a Laboratorio y red de
distribución Vital Health, S.A. de C.V.de cualquier
carga o gravamen derivado de este.
PROHIBICIÓN DE CAMBIO DE EMPAQUE Y REETIQUETADO DE LOS PRODUCTOS Laboratorio y red de distribución
Vital Health, S.A. de C.V.
Ningún AI podrá envasar, rellenar productos o alterar las etiquetas de ningún producto
Laboratorio y red de distribución Vital Health, S.A. de C.V.en ninguna
de sus presentaciones ni formas, igualmente modificar o alterar la calidad, atributos, composición, estilo,
modelo, forma de uso, lugar de origen o disponibilidad. Esto también se aplica a cualquier cambio, alteración
o
modificación de la información contenida en los materiales de promoción y apoyo de Laboratorio
y red de distribución Vital Health, S.A. de C.V.
La realización de cualquiera de las conductas ya descritas deriva en severas penalidades, al tratarse de
actos
violatorios a los derechos de autor y de la propiedad industrial pertenecientes a Laboratorio y red de distribución
Vital Health, S.A. de C.V.
DERECHOS DE PUBLICIDAD
Los AI´s a través del presente Manual autorizan a Laboratorio y red de distribución Vital Health, S.A.
de C.V.a emplear su nombre, fotografía, historia
personal y/o testimonio en la publicidad de Laboratorio y red de distribución Vital Health, S.A. de C.V. así
como en el sitio Web Oficial de Laboratorio y red de distribución Vital Health, S.A. de C.V.
www.VitalHealthglobal.com sus materiales promociónales y de información y en sus productos en caso de
que lo
considere pertinente, sin que ello implique una relación de contraprestación, pago o remuneración.
FLUJO DE INFORMACIÓN
INDEMNIZACIÓN POR FALTA DE VERACIDAD EN DECLARACIONES
El AI es totalmente responsable por todo lo que establezca verbalmente y por escrito con respecto a los
productos y servicios Laboratorio y red de distribución Vital Health, S.A. de C.V. así como su Plan de
Compensación. Cualquier reclamación o demanda formulada
por terceros contra Laboratorio y red de distribución Vital Health, S.A. de C.V.a consecuencia de alguna
mención hecha por cuenta del AI, será responsabilidad
del mismo ante las autoridades, así como cualquier demanda o indemnización a que hubiere lugar como
consecuencia
de tal hecho, lo anterior sin perjuicio de que Laboratorio y red de distribución Vital Health, S.A. de
C.V.haciendo uso de sus derechos de autor pueda hacer
exigible alguna indemnización basándose en las leyes aplicables al caso concreto.
INFORMACIÓN CONFIDENCIAL Y SOLICITUD DE REPORTES
Laboratorio y red de distribución Vital Health, S.A. de C.V.proporcionará al AI a través de su
Oficina Virtual, reportes sobre las actividades de su propia red
sin limitación alguna, para que pueda organizar su negocio de la mejor manera. El AI acepta que dicha
información es única y exclusivamente propiedad privada y confidencial de Laboratorio y red de
distribución Vital Health, S.A. de C.V.y que se le proporciona
al AI en absoluta confianza.
Esta información, es muy delicada y valiosa para el negocio de Laboratorio y red de distribución Vital
Health, S.A. de C.V.y del propio AI, y se considera
secreto comercial de Laboratorio y red de distribución Vital Health, S.A. de C.V.
Por tal motivo, el AI está de acuerdo en no divulgar dicha información a terceros directa o
indirectamente, ni
utilizarla para competir con Laboratorio y red de distribución Vital Health, S.A. de C.V.directa o
indirectamente. El AI y Laboratorio y red de distribución Vital Health, S.A. de C.V.están de acuerdo
en
que, si no existiera este mutuo acuerdo de confidencialidad y no divulgación, Laboratorio y red de distribución
Vital Health, S.A. de C.V.no proporcionaría
dicha información al AI.
Laboratorio y red de distribución Vital Health, S.A. de C.V.se reserva el derecho de entregar dicha información.
Los AI´s deberán emplear esta información para
motivar, orientar y asistir a los AI´s de su red a tener éxito en el desarrollo de su red.
La información contenida en dichos reportes, no deberá emplearse para lo siguiente:
- Mostrar, compartir o comunicar de ninguna manera y por ningún medio a personas no relacionadas con el
desarrollo del negocio.
- Emplear la información para propósitos diferentes a los del desarrollo propio del negocio
Laboratorio y red de distribución Vital Health, S.A. de C.V.
- Reclutar o registrar a un AI enlistado en cualquiera de estos reportes a un negocio diferente a Laboratorio y
red de distribución Vital Health, S.A. de C.V.
y de ninguna manera influenciar a ningún AI o alterar su relación con Laboratorio y red de
distribución Vital Health, S.A. de C.V.
- Mostrar, compartir o comunicar, parcial o totalmente la información a una persona, asociación,
reunión,
corporación, sociedad o entidad diferente a Laboratorio y red de distribución Vital Health, S.A.
de C.V.y aún dentro de Laboratorio y red de distribución Vital Health, S.A. de C.V.y que no
pertenezca a
la red del propio reporte y con propósitos diferentes al buen funcionamiento de red.
Cualquier acción o circunstancia que provoque algún tipo de conflicto de interés contenido en cualquiera de las
políticas anteriores podrá ser causa de rescisión inmediata del contrato mercantil de AI y este deberá reembolsar a
Laboratorio y red de distribución Vital Health, S.A. de C.V.por todos los daños y perjuicios causados por esta violación. Lo anterior sin exclusión de las
penalidades que se impusieran de acuerdo a la Ley vigente en la materia.
CONCURSOS Y PREMIOS
Laboratorio y red de distribución Vital Health, S.A. de C.V.desea premiar a sus AI´s con viajes o incentivos
especiales. Ningún premio es transferible y
siempre deberá ser recibido por el titular del contrato. En caso de que Laboratorio y red de distribución
Vital Health, S.A. de C.V.no pudiera cumplir, por
motivos que no estuvieran a su alcance, ya sea porque las condiciones del país o las de Laboratorio y red de
distribución Vital Health, S.A. de C.V.cambiaran
drástica o repentinamente, procederá a la indemnización del AI de la manera más
conveniente para ambas partes,
dando prioridad a una compensación en producto.
Laboratorio y red de distribución Vital Health, S.A. de C.V.reconoce la importancia de los premios y
reconocimientos, sin embargo, ellos son consecuencia de un
trabajo y no un fin en sí mismos.
PAGO DE IMPUESTOS
Cada AI tiene la total y absoluta responsabilidad de pagar todos los impuestos establecidos en la ley de acuerdo
al régimen que se encuentra inscrito y a la actividad que desarrolla causen respecto de los ingresos
percibidos
como AI, y es el único responsable de cumplir con todo lo que establece la ley para la operación de su
negocio
independiente, así como del pago de todos los impuestos y gastos que de ella se deriven.
IMPUESTO SOBRE LA RENTA
Cada año, Laboratorio y red de distribución Vital Health, S.A. de C.V.proporcionará los
formularios o declaraciones informativos y fiscales a los que esté
legalmente obligada a presentar ante los organismos y dependencias gubernamentales pertinentes. Es
responsabilidad de cada Afiliado pagar todos los impuestos sobre la renta generada como Afiliado Independiente.
MODALIDAD DE RETENCIÓN
Al momento de registrarse, el AI debe indicar bajo qué régimen se encuentra inscrito ante la
Superintendencia de
Administración Tributaria, para que Laboratorio y red de distribución Vital Health, S.A. de
C.V.verifique si procedo o no la retención.
Laboratorio y red de distribución Vital Health, S.A. de C.V.enterará los impuestos correspondientes
por cuenta del AI a la Hacienda, según se especifica en el
Contrato de Compra Venta y Comisión Mercantil Laboratorio y red de distribución Vital Health, S.A. de
C.V. En este caso, la facturación de los productos y
servicios será hecha de acuerdo con las disposiciones fiscales vigentes.
MODALIDAD DE NO RETENCIÓN
El AI puede optar por la modalidad de “NO RETENCIÓN”, para ello, presentará una factura emitida por el
concepto
de las bonificaciones recibidas en el mes, en cuyo caso Laboratorio y red de distribución Vital Health, S.A.
de C.V.entregará dichas bonificaciones más el IVA
correspondiente.
En este caso, la facturación de los productos y servicios Laboratorio y red de distribución Vital
Health, S.A. de C.V.será hecha de acuerdo con las
disposiciones fiscales vigentes. El AI podrá solicitar a Laboratorio y red de distribución Vital
Health, S.A. de C.V.le sean facturados con el IVA
correspondiente, desglosado.
DE LA INTERVENCIÓN DEL COMITÉ DE ÉTICA Laboratorio y red de distribución Vital Health,
S.A. de C.V.
Laboratorio y red de distribución Vital Health, S.A. de C.V.a través de la Responsabilidad Social,
otorga a los AI´s la libertad sin coacción alguna para
interponer las denuncias que correspondan respecto del incumplimiento del presente Manual, para lo cual se
observará lo siguiente:
PRINCIPIO DE CONCILIACIÓN PREVIA
Para que una solicitud de intervención de Laboratorio y red de distribución Vital Health, S.A. de
C.V.a través del Comité de Ética sea evaluada y referida al
mismo, debe agotarse el “PRINCIPIO DE CONCILIACIÓN PREVIA”, es decir, debe existir constancia de que el
solicitante acudió en primera instancia que es la conciliación mediante el dialogo con la parte que
intervenga
en el asunto a tratar, con la finalidad de que dicha situación sea solucionada por el o los representantes en
cuestión, sin contravenir lo dispuesto en el presente Manual, adquiriendo el presente apartado el carácter
de
requisito de procedibilidad para que Laboratorio y red de distribución Vital Health, S.A. de C.V.tenga
intervención en cualquier conflicto.
SI NO SE CONCILIA
Para el caso de que agotado por el o los AI´s el Principio de Conciliación Previa y ante la recurrencia o
negativa de alguna de las partes, puede entonces someter el asunto a conocimiento e intervención de VITAL
HEALTH, observando siempre los requisitos mínimos de su solicitud, siendo los siguientes:
-
La solicitud debe ser enviada vía correo electrónico a la siguiente dirección:
contacto@VitalHealthglobal.com y deberá contener al menos lo siguiente:
- Fecha y datos generales del incidente.
- Nombres completos de las partes involucradas.
- Números AI de las partes involucradas.
- El Señalamiento o señalamientos de las violaciones al presente Manual que se considera se
ha
producido.
- Constancia o constancias de los esfuerzos que se realizaron para agotar el “PRINCIPIO DE
CONCILIACIÓN PREVIA”.
- Sugerencia a través de una petición señalando la forma en la que ha de resolverse
el conflicto.
Una vez agotado el principio plasmado en el párrafo que antecede, es facultad de Laboratorio y red de distribución Vital Health, S.A. de C.V.intervenir al tenor
del presente Manual y promover una solución a la controversia, esto dentro de los 10 días hábiles siguientes al que
se considera recibido a través del correo electrónico enviado por el Administrador del presente Manual.
TERMINACIÓN DEL CONTRATO Y SANCIONES DISCIPLINARIAS
CONFLICTOS DE INTERESES
Los AI´s podrán participar en cualquier otra actividad comercial o de multinivel diferente a Laboratorio y
red de distribución Vital Health, S.A. de C.V.si así
lo desean. Sin embargo, si algún AI elige participar en cualquier otro programa de multinivel y con el objeto
de
evitar conflictos de intereses y deslealtades, Laboratorio y red de distribución Vital Health, S.A. de C.V.no
reconocerá los registros de representantes y
desconocerá los ya existentes, cuando se lleven a cabo las siguientes actividades:
- Reclutar, intentar reclutar, registrar o intentar registrar a otros AI´s a otros programas de multinivel, ya
sea personalmente o por medio de terceras personas.
- Esto incluye, pero no está limitado a presentar o asistir a la presentación de otro programa de
multinivel,
ya sea motivando o impulsando a algún AI, bien sea de su red personal Laboratorio y red de distribución
Vital Health, S.A. de C.V.o no.
- Producir cualquier tipo de literatura, CDs, folletos, volantes o material promocional de cualquier
naturaleza para otro programa de multinivel, el cual pueda ser usado directa o indirectamente para registrar
o tratar de registrar a cualquier AI a dicho programa.
- Vender, ofrecer vender o promocionar cualquier tipo de producto o servicio que caiga dentro de la categoría
propia de los productos o servicios Laboratorio y red de distribución Vital Health, S.A. de C.V. no
importa que sus características y costo puedan diferir.
- Promover o presentar cualquier programa de multinivel diferente al de Laboratorio y red de distribución
Vital Health, S.A. de C.V.y junto con VITAL
HEALTH.
- Ofrecer cualquier tipo de producto o servicio diferente a los de Laboratorio y red de distribución Vital
Health, S.A. de C.V.en una reunión o evento propio
de Laboratorio y red de distribución Vital Health, S.A. de C.V.u organizado por algún AI de
Laboratorio y red de distribución Vital Health, S.A. de C.V. ya sea en las instalaciones de las Oficinas
Corporativas o CEDIS Laboratorio y red de distribución Vital Health, S.A. de C.V.
Debido a que esto provoca un conflicto grave de intereses que puede crecer más si un AI opera en 2 programas de
multinivel simultáneamente, debiendo Laboratorio y red de distribución Vital Health, S.A. de C.V.a través de los medios oficiales hacerle saber al AI que no puede
ejercer ambos sistemas, por lo que en dicho caso el AI realizará su libre elección sin que esto dañe o menoscabe el
crecimiento o desarrollo de la red que originó en Laboratorio y red de distribución Vital Health, S.A. de C.V. pues esta no sufre modificación o afectación alguna.
Además, durante un periodo de doce meses después de la terminación o rescisión de sus Contratos de afiliados
Independientes por el motivo que fuere, los afiliados Independientes y sus cónyuges tienen prohibido reclutar
directa o indirectamente o por medio de terceros a cualquiera de los siguientes clientes preferentes o afiliados
Independientes de Laboratorio y red de distribución Vital Health, S.A. de C.V.para que participen en otro negocio que compita con Laboratorio y red de distribución Vital Health, S.A. de C.V.
- Aquellos que hayan estado en la Organización del Afiliado Independiente o en su equipo de apoyo, durante
el
tiempo que estuvieron asociados con Laboratorio y red de distribución Vital Health, S.A. de C.V.
- Aquellos con los que hayan estado en contacto debido a la operación de su negocio Laboratorio y red de
distribución Vital Health, S.A. de C.V. o
- Aquellos cuya información de contacto (nombre, dirección, número telefónico, dirección
de correo
electrónico, etc.) fue obtenida durante el tiempo que estuvieron asociados con Laboratorio y red de
distribución Vital Health, S.A. de C.V. o
- Aquellos cuya información de contacto (nombre, dirección, número telefónico, dirección
de correo
electrónico, etc.) fue obtenida por medio de otra persona que consiguió́ esos datos como resultado
de la
asociación que tuvo cualquier otro individuo con Laboratorio y red de distribución Vital Health,
S.A. de C.V.
Constituye una violación a esta política reclutar a un cliente preferente o a Afiliado Independiente para que
participe en otro negocio que compita con Laboratorio y red de distribución Vital Health, S.A. de C.V. aunque el Afiliado Independiente no tenga conocimiento de
que ese cliente potencial también es Socio Preferencial o Afiliado Independiente. Es responsabilidad del Afiliado
Independiente determinar si el cliente potencial es Socio Preferencial o Afiliado Independiente de Laboratorio y red de distribución Vital Health, S.A. de C.V.
antes de reclutarlo en otro negocio que compita con Laboratorio y red de distribución Vital Health, S.A. de C.V.
Los Afiliados Independientes aceptan que cualquier violación de esta Política constituye una falta contra su
responsabilidad de ayudar, supervisar, motivar, ensenar y apoyar a los Afiliados Independientes que estén
desarrollando sus respectivas organizaciones; de promover los productos Laboratorio y red de distribución Vital Health, S.A. de C.V.y la oportunidad de ingresos de
Laboratorio y red de distribución Vital Health, S.A. de C.V. y de alentar a los Afiliados Independientes.
Los afiliados independientes aceptan reportar inmediatamente a cualquier afiliado que rompa esta regla, de lo
contrario también pueden ser ellos sancionados o ser causa de recesión de contrato mercantil.
SANCIONES DISCIPLINARIAS
La violación al presente manual, a los acuerdos establecidos en el contrato o cualquier conducta o acción
de
negocios ilegal, fraudulenta, engañosa o falta de ética por parte del AI, que haya sido acreditada
fehacientemente, pudiera resultar en una o más de las siguientes medidas y/o sanciones correctivas:
- Emisión de una amonestación por escrito.
- La retención de uno o varios depósitos de comisiones y bonificaciones hasta el total
esclarecimiento de la
situación que ameritó la retención.
- Ajuste, en parte o en su totalidad, de alguna red de AI´s, incluyendo el movimiento de volumen de compra de
un AI a otro, en parte o en su totalidad,
- La cancelación irrevocable del contrato del AI ofensor.
- Requerirle al AI acatar medidas correctivas inmediatas.
- Cualquier otra medida expresamente prevista y contenida o no en este manual o en el contrato, de acuerdo a
las leyes y reglamentos aplicables a este tipo de negocios.
- Cualquier otra medida que Laboratorio y red de distribución Vital Health, S.A. de C.V.estime pertinente
para la implementación de una resolución del daño o
los daños, de manera equitativa y justa.
- Suspensión del pago de bonificaciones y/o beneficios por uno o varios períodos de pago. Si el
negocio del AI
es cancelado por razones disciplinarias dejará de tener derecho a las bonificaciones generadas a partir
de
la fecha de cancelación o suspensión, según sea el caso, teniendo derecho a recibir los
beneficios generados
y que estén pendientes de pago hasta esa fecha.
TERMINACIÓN DEL CONTRATO DE AI
El AI podrá dar por terminado su contrato en cualquier momento y por cualquier razón, mediante aviso
por escrito
a Laboratorio y red de distribución Vital Health, S.A. de C.V.y a su patrocinador. Dicha notificación
deberá incluir todos sus datos y su firma. Laboratorio y red de distribución Vital Health, S.A. de
C.V.
podrá dar por terminado el contrato de AI, mediante notificación por escrito en los términos
del contrato, y
cuando:
- El AI realice actividades que a juicio de Laboratorio y red de distribución Vital Health, S.A. de C.V.son
contrarias a sus intereses y/o a los de cualquier
otro AI.
- El AI proporcione, en cualquier momento, información falsa y/o fraudulenta a Laboratorio y red de
distribución Vital Health, S.A. de C.V.o respecto de
esta.
- Exista incumplimiento por parte del AI a lo establecido en el Contrato de Compra Venta y Distribución y/o
en
el Plan de Compensación Laboratorio y red de distribución Vital Health, S.A. de C.V.y/o en el Código
Integral de Ética y/o en el Manual de Políticas y
Procedimientos.
En todos los casos de terminación del Contrato, el AI dejará de identificarse de inmediato como AI de Laboratorio y red de distribución Vital Health, S.A. de C.V.
dándose por terminados sus derechos derivados de dicho contrato, así como los derechos de recibir descuentos,
bonificaciones, bonos y todos los derechos que le correspondan por su red, cancelándose en forma definitiva su
registro en Laboratorio y red de distribución Vital Health, S.A. de C.V. Solo recibirá las bonificaciones que le correspondan hasta la fecha de terminación y que
estén pendientes de pago.
Laboratorio y red de distribución Vital Health, S.A. de C.V.mantendrá la confidencialidad de las causas de terminación de la relación con cualquier AI. De igual
manera y según lo mencionado en el presente inciso, Laboratorio y red de distribución Vital Health, S.A. de C.V.podrá discrecionalmente, retener o negar los
reportes periódicos, así como las invitaciones a eventos y los reconocimientos a cualquier AI, si este no respeta
todas las reglas de conducta establecidas.
PÉRDIDA DE LOS DERECHOS A RECIBIR COMISIONES Y BONIFICACIONES
Siempre y cuando los Afiliados Independientes den cumplimiento a todas las políticas y las disposiciones del
Contrato de Afiliado Independiente, las cuales son modificadas periódicamente, Laboratorio y red de
distribución Vital Health, S.A. de C.V.está obligada a
pagar comisiones y bonificaciones a dichos Afiliados Independientes de conformidad con el Plan de Comisiones y
Bonificaciones.
Las comisiones y las bonificaciones que gana un Afiliado Independiente constituyen la retribución completa de
todos los esfuerzos que hace por generar ventas, y el derecho de un Afiliado Independiente a recibir comisiones
y bonificaciones de Laboratorio y red de distribución Vital Health, S.A. de C.V.constituye el valor completo
atribuible a la Organización del Afiliado
Independiente. Tras la dimisión del Afiliado Independiente; la terminación por inactividad; o la
rescisión
voluntaria o involuntaria de su Contrato de Afiliado Independiente, dicho ex Afiliado Independiente no tendrá́
derecho, título, interés ni reclamo alguno sobre su Organización.
El ex Afiliado Independiente no tendrá́ derecho a reclamar remuneración alguna por la Organización
ni por las
bonificaciones o comisiones derivadas de las ventas generadas dentro de la Organización o por la misma, ni
por
la cuantía de la Bonificación para Autos que Laboratorio y red de distribución Vital Health,
S.A. de C.V.mantenga en depósito.
Tras la rescisión voluntaria o involuntaria de su Contrato de Afiliado Independiente, el ex Afiliado
Independiente no se considerará a sí mismo como Afiliado Independiente de Laboratorio y red de distribución
Vital Health, S.A. de C.V.ni tendrá́ el derecho
de presentar los productos y los servicios de Laboratorio y red de distribución Vital Health, S.A. de C.V.así́
como la oportunidad empresarial de Laboratorio y red de distribución Vital Health, S.A. de C.V.
REPORTE DE VIOLACIONES A LAS POLÍTICAS Y PROCEDIMIENTOS Laboratorio y red de distribución Vital
Health, S.A. de C.V.
Cualquier AI que sea testigo de una violación a las políticas y procedimientos expresados en el
presente manual,
está obligado y se le solicita haga el reporte por escrito a la Dirección General de Laboratorio y red
de distribución Vital Health, S.A. de C.V. con todos los
datos pertinentes al hecho, para que Laboratorio y red de distribución Vital Health, S.A. de C.V.pueda tomar
decisiones justas, adecuadas y oportunas.
Cualquier omisión y/o encubrimiento de una violación conocida por el AI, estará sujeta a las
sanciones que por
tal motivo le correspondan y que puedan ser aplicables al AI que realizó la violación.
RESERVAS DE Laboratorio y red de distribución Vital Health, S.A. de C.V.
Debido a que las leyes y el ambiente empresarial están sujetos a cambios periódicos, Laboratorio y red
de distribución Vital Health, S.A. de C.V.se reserva el
derecho de aceptar o rechazar a su propio juicio, cualquier solicitud de un posible AI. Así mismo, se reserva
el
derecho de corregir, cambiar y/o modificar en cualquier momento y sin necesidad de aviso previo, el Plan de
Compensación Laboratorio y red de distribución Vital Health, S.A. de C.V. Manual de Políticas y
Procedimientos y Código Integral de Ética, los precios de los
productos y servicios, material de promoción y apoyo de venta, sistemas y procedimientos, contenidos en el
sitio
web corporativo y redes sociales, literatura, etc. a su sola discreción. Cualquier modificación será
oportunamente notificada por escrito al AI en caso de ser necesario.
Laboratorio y red de distribución Vital Health, S.A. de C.V.hará estos cambios, privilegiando el bien
de la red de Representantes. Al firmar el Contrato, ya
sea impreso en papel o expuesto en formato en línea, el AI acepta tácitamente los cambios a que haya
lugar,
según el criterio de Laboratorio y red de distribución Vital Health, S.A. de C.V.
Los cambios serán publicados de manera oficial por Laboratorio y red de distribución Vital Health,
S.A. de C.V. mediante su sitio oficial por Internet y/o por
cualquier medio reconocido oficialmente por Laboratorio y red de distribución Vital Health, S.A. de C.V. Los
cambios serán efectivos a partir de la fecha en
que se den a conocer, a menos que Laboratorio y red de distribución Vital Health, S.A. de C.V.establezca otra
cosa. La aceptación de las bonificaciones y bonos
por parte del AI, constituyen la aceptación de todos los cambios antes mencionados.
OMISIONES
Cualquier asunto o situación relacionada con la actividad comercial del AI con Laboratorio y red de
distribución Vital Health, S.A. de C.V.y con otros AI, o de
cualquier otra índole, que pudiera perjudicar dicha relación, que no esté estipulada en el
presente Código
Integral de Ética y Manual de Políticas y Procedimientos y en el Contrato de cliente y afiliado
independiente,
será tratada en lo particular por las partes en conflicto, sometiéndose a los principios de
honestidad, ética y
profesionalismo, dentro de un marco de legalidad y equidad.
En caso de desacuerdo se podrá someter a un Comité de Honor y Justicia formado ex profeso para tal
efecto, el
cual emitirá un fallo definitivo.
Si prevalece la inconformidad, se someterá a las autoridades competentes de acuerdo a la Ley.
EXCUSA POR INCUMPLIMIENTO
Laboratorio y red de distribución Vital Health, S.A. de C.V.no será responsable por demoras o
incumplimientos que vengan de situaciones de conflicto, caso
fortuito o causas de fuerza mayor que impidan comercialmente a que se realice el negocio. Esto incluye, pero no
limita a conflictos laborales, huelgas, guerra, motines, incendios, muerte, reducciones de la fuente usual de
suministro, decretos y órdenes del gobierno.
JURISDICCIÓN Y MARCO LEGAL APLICABLE
Los términos y disposiciones del Contrato de cliente y del contrato mercantil de afiliado independiente y
cualquier disputa que surja del presente y con respecto al mismo, serán regidos por las leyes mexicanas. Para
la
interpretación, cumplimiento y ejecución del Código Integral de Ética y Manual de Políticas
y Procedimientos y
en el Contrato de cliente y del contrato mercantil de afiliado independiente, las partes se someten en forma
expresa e irrevocable a los tribunales judiciales competentes de la ciudad de Hermosillo, Sonora, México
renunciando en forma expresa a la jurisdicción y competencia de los tribunales que les pudieran corresponder
por
razón de sus domicilios presentes o futuros.
DEFINICIÓN DE TÉRMINOS
Los siguientes términos tendrán el significado que se define a continuación cuando se utilicen
en la Declaración
de Políticas y procedimientos, el Plan de recompensas, el Contrato de afiliado Independiente y en cualquier
otro
Material oficial de Laboratorio y red de distribución Vital Health, S.A. de C.V.
Esta Definición de Términos se incluye como parte de la Declaración de Políticas.
- PV: Volumen personal. Es el valor asignado a cada producto Laboratorio y red de distribución Vital
Health, S.A. de C.V. sobre el que se calculan las
recompensas.
- VC: Volumen calificacional. Este volumen es el volumen que se utiliza para calificación de estatus y el
pago
de la comisión de inicio rápido.
- VB: Volumen binario. Este volumen se genera de los paquetes de inicio que compran los clientes y/o afiliados
y generan comisión binaria, bono de igualación y bono de auto.
- CV: Volumen comisionable. Este volumen es generado al hacer cualquier compra que no sea un paquete de
inicio.
- Cliente: Es la persona que compra productos o servicios en Laboratorio y red de distribución Vital
Health, S.A. de C.V.para su uso personal, ya sea como
cliente preferente o cliente al menudeo.
- Cliente preferente: Es un Cliente que llenó y envió́ un Contrato de Cliente y/o Afiliado y que compra al
menos 50pv de puntos por productos durante el mes calendario.
- Consumidor final: Es la persona que compra los productos Laboratorio y red de distribución Vital Health,
S.A. de C.V.con el único propósito de utilizarlos
o consumirlos, mas no para revenderlos a alguien más ni con la intención de ganar una remuneración.
- Afiliado Independiente: Es la persona o entidad que ha llenado, ejecutado y enviado a Laboratorio y red de
distribución Vital Health, S.A. de C.V.un
Contrato de Afiliado Independiente; que tiene al menos un Inscrito personal que es Cliente preferente activo
en su Organización; y que ha recibido su primer pago de comisiones. Si en algún momento un
Afiliado
Independiente deja un Inscrito personal que es cliente preferente activo en su Organización, dicho
Afiliado
Independiente deja de ser Afiliado Independiente y debe volver a cumplir los requisitos para convertirse en
Afiliado Independiente.
- Afiliado personal: Es un Afiliado Independiente inscrito personal.
- Patrocinador: Es la persona que enrola a un cliente o un afiliado.
- Equipo de apoyo: Está constituido por los Afiliados Independientes que preceden a un individuo en una
Organización en línea ascendente y que tienen el potencial de recibir comisiones basadas en las
compras que
realice ese cliente y/o afiliado.
- Estatus o rango: El nivel de comisión más alto alcanzado por un Afiliado Independiente. Si un
Afiliado
Independiente deja de tener Clientes y/o afiliados en su organización, se convierte en Cliente preferente
y
pierde el nivel de comisión o el estatus más alto que haya alcanzado hasta que alcance otros
estatus más
altos.
Esto de ninguna forma reinicia los bonos de avance de estatus en caso de que haya bonos de avance.
- Grupo familiar inmediato: Los cónyuges y las personas que residen en la misma casa. Con respecto a los
Afiliados Independientes y los clientes que forman parte de entidades (por ejemplo: corporaciones, entidades
exentas de impuestos, fideicomisos, etc.) en vez de individuos, el grupo familiar inmediato se refiere a los
accionistas, los propietarios, los directores, los ejecutivos, los fideicomisarios, las partes responsables,
etc. de tales entidades, así́ como a los cónyuges y las personas que residen en la misma casa de
los
accionistas, propietarios, directores, ejecutivos, fideicomisarios, partes responsables, etc., de tales
entidades.
- Inscrito personal: Es la persona o entidad que fue inscrita personalmente por un patrocinador, el cual le
introdujo
a Laboratorio y red de distribución Vital Health, S.A. de C.V.o participó activamente en la presentación
de los productos y la oportunidad empresarial de
Laboratorio y red de distribución Vital Health, S.A. de C.V.
- Material oficial de Laboratorio y red de distribución Vital Health, S.A. de C.V. Es cualquier tipo de
materiales autorizados, publicados y difundidos por
Laboratorio y red de distribución Vital Health, S.A. de C.V.
- Negocio Independiente Laboratorio y red de distribución Vital Health, S.A. de C.V. La organización
constituida por los clientes y las entidades que compran
productos Laboratorio y red de distribución Vital Health, S.A. de C.V. por la cual los Afiliados
Independientes tienen derecho a recibir comisiones.
- Nivel de comisión: Es el estatus según el cual se paga a un Afiliado Independiente en un mes dado,
porque ha
cumplido con todos los requisitos para recibir el pago correspondiente a ese estatus.
- Organización: Está formada por los Clientes y los Afiliados Independientes, sean estos individuos o
entidades, por los cuales los Afiliados Independientes tienen derecho a recibir comisiones en base al
volumen de ventas colectivas del grupo y al estatus de ciertos Afiliados Independientes dentro de dicho
grupo, de conformidad con el Plan de Recompensas.
- Plan de Recompensas: Es el plan, tal como lo ofrece, modifica e interpreta Laboratorio y red de distribución
Vital Health, S.A. de C.V. que remunera a los
Afiliados Independientes por el continuo desarrollo, la promoción, la capacitación, la motivación
y el
servicio que prestan en sus negocios independientes Laboratorio y red de distribución Vital Health, S.A.
de C.V.
- Presentador: Es el Afiliado Independiente que está registrado en el Contrato de membresía de Cliente
como
el Presentador. El Presentador es aquel que desempeñó́ un papel importante al momento de presentar
los
productos y de la oportunidad empresarial de Laboratorio y red de distribución Vital Health, S.A. de
C.V.al cliente nuevo.
- Afiliado Independiente activo: Es un Afiliado Independiente cuya cuenta de producción personal tiene uno
o
más Clientes que compran en total al menos 50 PV durante el mes calendario.
- Proyecto empresarial competidor: Son los negocios y las oportunidades empresariales que conllevan la venta,
el mercadeo o la recomendación de productos o servicios a través de las ventas directas (tal como
lo define
la Asociación de Ventas Directas), el mercadeo en red y otras oportunidades empresariales similares.
- Reclutar:
- Tratar de convencer, solicitar o inscribir a un individuo o entidad para que se una a un proyecto
empresarial competidor; o
- tratar de promover, influir o motivar a un individuo o entidad a unirse a un proyecto empresarial
competidor; o
- presentar, participar o colaborar en la presentación de un proyecto empresarial competidor o sus
productos. Para que sea considerado reclutamiento, dichos esfuerzos o intentos se pueden realizar
directamente por medio de contactos personales o indirectamente a través de terceros.
- Reporte semanal y mensual de negocios: Son los reportes que Laboratorio y red de distribución Vital
Health, S.A. de C.V.produce y provee a través de las
semanas a los Afiliados Independientes con la información relacionada a la actividad de la organización
de
ventas de cada Afiliado Independiente. El Reporte mensual de negocios contiene información confidencial
que
es propiedad exclusiva de Laboratorio y red de distribución Vital Health, S.A. de C.V. Este material
incluye, pero no se limita al material impreso, las
grabaciones de audio y video, las transmisiones vía satélite, los faxes, las comunicaciones electrónicas
y
las comunicaciones vía internet.
- Cliente preferente: Es el cliente que ha firmado un Contrato de Membresía de Cliente y/o Contrato
mercantil
de afiliado independiente, ha realizado un pedido de al menos 50 PV; y ha pagado la cuota vitalicia de
membresía. Además de muchos otros beneficios, los clientes preferentes reciben un descuento del 30
% al 50 %
en los productos Laboratorio y red de distribución Vital Health, S.A. de C.V.
- Solicitud y Contrato para Entidades Corporativas: Es el contrato que deben llenar las entidades corporativas
que solicitan convertirse en Afiliados Independientes.
- Solicitud y Contrato para Entidades Exentas de Impuestos: El apéndice del Contrato de Afiliado
Independiente
que deben llenar las entidades exentas de impuestos que solicitan convertirse en Afiliados Independientes.
UNITED STATES POLICIES & PROCEDURES
AS OF OCTOBER
2021
VITAL HEALTH (“VITAL HEALTH”) is a direct sales company dedicated to
providing quality products and services promoted through your home-based business. We pride ourselves on our
integrity in dealing with our independent distributors and customers will continue to do so. We provide a
compensation plan based on sales of our products to end-users and those of you who wish to help us promote
and sell our products can be rewarded under that plan. VITAL HEALTH does not require, nor do we tolerate
“inventory loading” and you will never be forced to make large purchases. All distributors,
or Affiliates (AFFILIATEs) as we refer to them, must agree to conduct themselves with the utmost honesty and
integrity in the promotion of their independent VITAL HEALTH distributorship. This includes abiding by the
terms and conditions of the AFFILIATE Agreement, the Policies and Procedures listed below and fulfilling the
requirements and qualifications of the Compensation Plan as they exist now and as they may be amended from
time to time.
TABLE OF CONTENTS
Section 1 – Introduction
1.1 Purpose
1.2 Conduct
1.3 Policies and Procedures Incorporated By Reference
1.4 Amendments, Revisions and Changes
1.5 Delays
1.6 Severability
1.7 Waiver
Section 2 – Becoming a VITAL HEALTH Affiliate
2.1 Becoming an Affiliate
2.2 Remaining an Affiliate
Section 3 – Operating a VITAL HEALTH Distributorship
3.1 Independent Contractor Status
3.2 Enrollment
3.3 Business Entities
3.4 Minors
3.5 Limitations on Distributorships per Household
3.6 Actions of Household Members or Affiliated Individuals
3.7 Addition of Co-Applicant
3.8 Roll Up
3.9 Sale, Transfer or Assignment
3.10 Separation Due to Divorce or Dissolution
3.11 Succession
3.12 Expenses
Section 4 – Responsibilities of an AFFILIATE.
4.1 Maintain Accurate Information With VITAL
HEALTH
4.2 Maintain Communication With Downline
4.3 Non-Disparagement
4.4 Reporting Policy Violations
4.5 Company Status
4.6 Personal Information
4.7 Confidential Information.
Section 5 – Conflicts of Interest
5.1 Participation In Other Direct Sales Companies
5.2 Non-solicitation
5.3 Targeting Other Direct Sellers
5.4 Cross-Sponsoring
5.5 Bonus Buying and Stacking
Section 6 Communication and Confidentiality Within VITAL HEALTH
6.1 Downline Activity (Genealogy
Reports)
6.2 Communication Opt-in
6.3 AFFILIATE Media and Likeness Use Consent and Release.
Section 7 – Advertising and Promotion
7.1 General
7.2 Trademarks and Copyrighted Material
7.3 Identification as Affiliate
7.4 AFFILIATE Websites
7.5 E-Mail or Electronic Advertising
7.6 Online or Other Classified Ads
7.7 Online Auction Sites
7.8 Online Retailing
7.9 Banner Advertising
7.10 “Spam Linking”
7.11 Digital Media Submission
7.12 Product Claims
7.13 Income Claims
7.14 Product Pricing
7.15 Re-Packaging
7.16 Use of Celebrity Name or Likeness
7.17 Scientific Advisory Board and Other Consultants
7.18 International Marketing
7.19 “Pre-Market” International Marketing
7.20 Telemarketing
7.21 Spam
7.22 Third Party Intellectual Property
7.23 Privacy
7.24 Media
7.25 Social Media
7.26 Other Internet Use
7.27 Prohibited Advertising or Promotion
7.27 Not-For Resale (or NFR Jurisdictions)
7.28 Negative Online Posts
7.29 Implied Approval or Endorsement
Section 8 .Sales
8.1 Commercial Outlets
8.2 Trade Shows and Exhibitions
8.3 Inventory
Section 9 – Bonuses and Commissions
9.1 Qualifications
9.2 Check Processing
9.3 Replacement Checks
9.4 Adjustments and Clawbacks
9.5 Unclaimed Commissions
9.6 Incentive Trips and Awards
9.7 “70 Percent Rule”
9.8 Retail Customer Rule
Section 10 – Product Ordering
10.1 Purchasing Product
10.2 General Ordering Policies
10.3 Shipping and Back Orders
10.4 Shipment Confirmation
10.5 Customer Payment
10.6 Insufficient Funds
10.7 Third Party Credit Card Use
10.8 Sales Tax
10.9 Chargeback Policy
Section 11 – Product Returns
11.1 Product Guarantee
11.2 Inventory Repurchase
11.3 Exceptions.
Section 12 – General
12.1 Identification
12.2 Income Taxes
12.3 Business Pursuits Insurance
12.4 Product Liability Coverage
12.5 Local Rules, Laws, Ordinances or Regulations
12.6 Indemnification
12.7 Exclusion of Damages
12.8 Errors or Questions.
Section 13 – Dispute Resolution and Remedies
13.1 AFFILIATE Disciplinary Action
13.2 Change of Sponsor (Enroller)
13.3 Change of Placement
13.4 Arbitration
13.5 No Class or Group Actions, Lawsuits or Arbitration
13.6 Injunctive Relief
13.7 Attorney’s Fees
13.8 Jurisdiction and Venue
13.9 Governing Law
13.10 Statute of Limitations
Section 14 – Inactivity and Termination
14.1 Cancellation/Termination
14.2 Non-Renewal
14.3 Termination Due to Inactivity
14.3 Involuntary Termination
14.4 Voluntary Cancellation
Section 15 – Definitions Section
1 Introduction
1.1 The purpose VITAL HEALTH has developed these Policies and Procedures, which may sometimes be referred to
as the AFFILIATE Manual, is to guide its Affiliates (AFFILIATE) in the successful promotion of VITAL HEALTH
products and services. These Policies and Procedures will help provide the following benefits:
1) Protect the rights of all Affiliates by providing guidelines and a framework within which each Affiliate
may work in an ethical, effective and secure manner.
2) Provide an equal and level playing field of opportunity to all VITAL HEALTH Affiliates. All AFFILIATEs
will be treated fairly, reasonably and professionally.
3) Clearly define the relationship between VITAL HEALTH and its Affiliates.
4) Inform Affiliates regarding compliance issues and regulatory requirements. VITAL HEALTH requires that all
Affiliates understand and abide by these Policies and Procedures as we work together in promoting the VITAL
HEALTH products and opportunity. Of course, if any AFFILIATE has any questions with respect to Policies and
Procedures, you may contact VITAL HEALTH for clarification. VITAL HEALTH will apply these Policies and
Procedures fairly and equitably to all AFFILIATEs but understands that there may be certain cases or
circumstances that require special handling or consideration. Any exceptions or extenuating circumstances
that may apply will be determined by VITAL HEALTH at its sole discretion and will not automatically apply in
any other situation or matter unless the applicable policy or procedure is officially modified or amended.
1.2 Conduct
Regardless of the specific policies and procedures stated within, all AFFILIATEs will conduct themselves
honestly, ethically, morally and professionally with respect to their VITAL HEALTH business and all
promotion and sales activity. No AFFILIATE may take any action with respect to VITAL HEALTH or that affects
VITAL HEALTH in any way other than in the fulfillment of their AFFILIATE Agreement. No conduct that
negatively impacts VITAL HEALTH will be permitted. VITAL HEALTH will not tolerate high-pressure sales
tactics or the use of any misleading, confusing, false or exaggerated statements or claims with respect to
VITAL HEALTH or VITAL HEALTH products and services.
1.3 Policies and Procedures Incorporated By
Reference
These Policies and Procedures, in their present form and as amended from time to time at the sole discretion
of VITAL HEALTH (“VITAL HEALTH®” or the “Company” or “VITAL
HEALTH”), are incorporated into, and form an integral part of, the VITAL HEALTH Affiliate Agreement.
Throughout these Policies and Procedures, when the term “Agreement” is used, it
collectively refers to the VITAL HEALTH Affiliate Agreement and its Terms and Conditions, these Policies and
Procedures and the VITAL HEALTH Compensation Plan. These documents are incorporated by reference into the
VITAL HEALTH Affiliate Agreement. It is the responsibility of each Affiliate to read, understand, adhere to
and ensure that he or she is aware of and operating under the most current version of these Policies and
Procedures. When enrolling a new Affiliate, it is the responsibility of the Enroller (as further defined
below) to provide the most current version of these Policies and Procedures and the VITAL HEALTH
Compensation Plan (which can be done by directing the applicant to the website) to the applicant prior to
his or her execution of the Affiliate Agreement.
1.4 Amendments, Revisions and
Changes
In order to ensure that VITAL HEALTH is always in compliance with applicable federal, state and/or local
laws, as well as being able to adapt to changing or evolving business environments and markets, VITAL HEALTH
reserves the right, in its sole discretion, to amend, revise or change the AFFILIATE Agreement (including,
without limitation, the Affiliate Agreement, Terms and Conditions, Policies and Procedures and the
Compensation Plan) and its prices and product offering. VITAL HEALTH will notify AFFILIATEs by posting any
amendments, revisions or changes on the VITAL HEALTH corporate website. The most current and controlling
version will always be posted on www.VITALHEALTHGLOBAL.com or other applicable website as noticed. It is the
responsibility of all AFFILIATEs to regularly review the company website as well as stay current on all
notices given through the various communications between VITAL HEALTH and AFFILIATEs. An AFFILIATE’s
continued use of any VITAL HEALTH- related website, product or service, conduct of any VITAL HEALTH related
business or the acceptance of any compensation under the Compensation Plan will indicate acceptance of any
published amendments, revisions or changes. An AFFILIATE not wishing to be bound by such amendments,
revisions or changes must resign and will not be able to conduct any VITAL HEALTH business.
1.5
Delays
VITAL HEALTH shall not be responsible for delays or failures in performance of its obligations when
performance is made commercially impracticable due to circumstances beyond its reasonable control. This
includes, without limitation, strikes, labor difficulties, acts of providence, severe weather, riot, war,
fire, death, curtailment, reduction, limitation or unavailability of a source of supply, or government
decrees or orders.
1.6 Severability
If any provision of the Agreement or these Policies and Procedures, in its current form or as may be amended,
is found to be invalid or unenforceable for any reason, only the invalid or unenforceable portion of the
provision shall be severed and only in the applicable jurisdiction that requires it. The remaining terms and
provisions shall remain in full force and effect and shall be construed as if such invalid or unenforceable
provision never comprised a part of the Agreement or these Policies and Procedures.
1.8 Waiver
VITAL HEALTH reserves the right to demand compliance with all terms and conditions under the Agreement and/or
these Policies and Procedures at any time. No failure of VITAL HEALTH to exercise any right or power under
the Agreement or to insist upon strict compliance by an AFFILIATE with any obligation or provision of the
Agreement, and no custom or practice of the parties at variance with the terms of the Agreement, shall
constitute a waiver of VITAL HEALTH’s right to demand exact compliance with the Agreement. Waiver by
VITAL HEALTH can be affected only in writing by an authorized officer of the Company. VITAL HEALTH waiver of
any particular breach by an Affiliate shall not affect or impair VITAL HEALTH rights with respect to any
subsequent breach, nor shall it affect in any way the rights or obligations of any other Affiliate. Nor
shall any delay or omission by VITAL HEALTH to exercise any right arising from a breach affect or impair
VITAL HEALTH rights as to that or any subsequent breach. The allegation or existence of any claim or cause
of action of an Affiliate against VITAL HEALTH shall not constitute a defense to VITAL HEALTH enforcement of
any term or provision of the Agreement.
SECTION 2 BECOMING AN AFFILIATE
2.1 Becoming a VITAL HEALTH Affiliate
To become an independent VITAL HEALTH Business Owner, you must be a minimum of 18 years of age or the legal
age of majority in the state, country or jurisdiction you reside in, whichever is higher, and you must be
legally capable of entering into a contract. You must be legally entitled to earn income in the United
States or in the appropriate country or jurisdiction you intend to do business in as we expand
internationally. You must submit a valid, complete and accurate Affiliate Agreement, whether online or in
paper form, to VITAL HEALTH, and that application must be accepted by VITAL HEALTH, at our sole discretion.
All information requested, including a valid social security number or tax ID number where applicable must
be provided. You may not have a financial interest in more than one distributorship. A husband and wife are
only permitted to have one distributorship between them unless they follow the procedure for a husband and
wife to have separate distributorships as explained in these Policies and Procedures. A validly formed
business entity may become an AFFILIATE, provided it can submit valid documentation as may be requested by
VITAL HEALTH. An individual may not participate in multiple distributorships through the use of business
entities. No “ghost” distributorships (false distributorships set up to maintain a position
in the genealogy) are permitted.
2.2 Remaining a VITAL HEALTH Affiliate
In order to remain an VITAL HEALTH AFFILIATE in good standing, you must abide by all terms and conditions,
policies and procedures, rules, regulations, requirements and/or qualifications that exist now or as may be
modified from time to time. This includes complying with the renewal policy as may exist at the end of your
applicable distributorship term. The initial distributorship term will be for a period of one year. You must
only conduct VITAL HEALTH business in jurisdictions where we are legally permitted to conduct business.
Further, you must comply with any laws, codes, rules, regulations and/or statutes that may be in effect in
any jurisdiction you reside in or do business in. Your conduct or the conduct of anyone acting for or on
your behalf may not discredit or bring any harm to VITAL HEALTH or any associated person or entity. Under no
circumstances may any VITAL HEALTH AFFILIATE bad-mouth, disparage or discredit VITAL HEALTH, its products
and services, any associated entities or people, any owners, directors, employees, agents or independent
distributors. Any distributorship found to exist for reasons detrimental to VITAL HEALTH or the compensation
plan, including, but not limited to “stacking” or manipulating the compensation plan, may
be suspended or terminated at VITAL HEALTH’s sole discretion.
Section 3 Operating a VITAL HEALTH Distributorship
3.1 Independent Contractor Status
All VITAL HEALTH AFFILIATEs, regardless of rank or level within the compensation plan, are independent
contractors. There are no franchises, exclusive territories, exclusive distributorships, partnerships, joint
ventures or strategic alliances created between any VITAL HEALTH AFFILIATE and VITAL HEALTH. All AFFILIATEs
will have an equal opportunity to build their independent business, based on work ethic, hours put in to
promoting your business, dedication to building your business, etc. Each independent distributor shall be
responsible for paying any and all local, state or federal taxes or fees, including, but not limited to,
income taxes, social security, and self-employment taxes. VITAL HEALTH AFFILIATEs are not entitled to
employee benefits from VITAL HEALTH, including, but not limited to, unemployment benefits, worker’s
compensation or minimum wage. All VITAL HEALTH AFFILIATEs are responsible for their own fees, costs,
expenses, supplies, tools or whatever is required, used or needed in building and promoting their business.
No AFFILIATE may bind VITAL HEALTH or any associated person or entity into any contract or agreement, nor
may any AFFILIATE imply that they are acting for or on behalf of the corporate entity. Further, no AFFILIATE
may contact any media, seek out media coverage or appear on or in any media for or on behalf of VITAL HEALTH
unless requested by VITAL HEALTH or approved by VITAL HEALTH in writing. All AFFILIATEs must properly
identify themselves as independent contractors when conducting business. Any conduct or behavior that in any
way implies a corporate relationship or is confusing or misleading as to a AFFILIATE’s independent
contractor status is prohibited.
3.2 Enrollment
All new VITAL HEALTH AFFILIATEs must be referred or enrolled by an existing VITAL HEALTH AFFILIATE and that
personal enrollment must be noted during the AFFILIATE enrollment process, whether submitted online or
otherwise. It is each AFFILIATE’s responsibility to ensure that they indicate the proper enroller when
signing up and to ensure that new AFFILIATEs that they sign up indicate the proper enroller. If there is a
problem with the enroller, it is the AFFILIATE’s responsibility to immediately notify VITAL HEALTH. We
pride ourselves on our integrity and the integrity of our compensation plan. In the event of a dispute over
who is the enroller of a new distributor, VITAL HEALTH will make its reasonable and best effort to determine
who the actual enroller should be, based on facts gathered. The final decision as to personal enrollment
shall be at the sole discretion of VITAL HEALTH.
3.3 Business Entities
A corporation, limited liability company, partnership, trust, or local equivalent (collectively referred to
in this section as a “Business Entity”) may apply to be a VITAL HEALTH Affiliate by submitting a
copy of the organizational documents to VITAL HEALTH. If an Affiliate has enrolled online, all required
documents and registration form must be submitted to VITAL HEALTH within thirty (30) days of the online
enrollment. If required documents are not received within the 30- day period, the Affiliate Application and
Agreement shall automatically terminate. All members, partners, shareholders or stakeholders of the relevant
Business Entity are jointly and severally liable for any indebtedness, liability or other obligation to
VITAL HEALTH. An entity cannot have more than one distributorship or financial interest in another
distributorship nor can an individual have any interest in multiple distributorships whether individually or
as part of an entity. An individual or entity may only have a second and third position if earned as
multiple “Business Centers” as described in the VITAL HEALTH Compensation Plan. Individuals
or entities may only register as AFFILIATEs using legal names. An AFFILIATE cannot be signed up or
registered with a fictitious business name.
3.4 Minors
Under no circumstances may anyone under the age of 18, or who is considered a minor in any applicable
jurisdiction become a VITAL HEALTH AFFILIATE. There are no exceptions and parents may not co-sign or operate
on behalf of a minor. No existing AFFILIATE should attempt to enroll or sponsor a minor as a VITAL HEALTH
AFFILIATE.
3.5 Limitations on Distributorships Per Household
An AFFILIATE may only operate or have an ownership interest, legal or equitable, as a sole proprietorship,
partner, shareholder, trustee, member, owner or beneficiary in one VITAL HEALTH distributorship. So as to
avoid any manipulation within the compensation plan, married couples or common-law couples (collectively
“Spouse(s)”) who wish to become separate VITAL HEALTH AFFILIATEs must sign a separate Affiliate
Application and Agreement and must have the same enroller. One spouse cannot enroll or sponsor the other
spouse. A spouse may be “placed” under their spouse’s Affiliate as long as they have
the same Enroller. An additional family member, not a spouse, residing in the same household and otherwise
eligible to become an AFFILIATE may become any AFFILIATE under the enroller of his/her choice, as long as
there is no intent to manipulate the compensation plan.
3.6 Actions of Household Members or Affiliated Individuals
If any member of an AFFILIATE’s immediate household engages in any activity which, if performed by the
AFFILIATE, would violate any provision of the Agreement, such activity will be deemed a violation by the
AFFILIATE and VITAL HEALTH may take disciplinary action pursuant to the Agreement against the AFFILIATE.
Similarly, if any individual associated in any way with a Business Entity (collectively “Affiliated
Individual”) violates the Agreement, such action(s) will be deemed a violation by the entity, and
VITAL HEALTH may take disciplinary action against the Business Entity.
3.7 Addition of Co-Applicant
When adding a co-applicant (either an individual or a Business Entity) to an existing VITAL HEALTH
distributorship, VITAL HEALTH requires a written request, as well as a properly completed Affiliate
Application and Agreement containing the applicant and co-applicant’s Social Security Numbers and
signatures. To prevent the circumvention of Section 3.9 (regarding transfers and assignments of a VITAL
HEALTH Affiliateship), the original applicant must remain as the main party to the original Affiliate
Application and Agreement. If the original Affiliate wants to terminate his or her relationship with the
Company, he or she must transfer or assign his or her Affiliateship in accordance with Section 3.9. If this
process is not followed, the Affiliateship may be cancelled by VITAL HEALTH upon the withdrawal of the
original Affiliate. All bonus and commission checks will be sent to the address of record of the original
Affiliate. Please note that the modifications permitted within the scope of this Section do not include a
change of Enroller or Placement Sponsor. There is a processing fee for each change requested, which must be
included with the written request and the completed Affiliate Application and Agreement.
3.8 Roll-Up
When a vacancy occurs in a Marketing Organization due to the termination of an AFFILIATE for any reason, each
AFFILIATE or Customer in the first level immediately below the terminated Affiliate on the date of the
Cancellation will be moved to the first level (“Front Line”) of the terminated Affiliate’s
Placement Sponsor (compresses up one level within the Placement Sponsor tree).
3.9 Sale, Transfer or Assignment
An AFFILIATE may not sell, transfer or assign his/her independent business without the express written
consent of VITAL HEALTH at VITAL HEALTH’s sole discretion. The sale, transfer or assignment of an
AFFILIATE business may not be utilized under any circumstances to effect a change of sponsorship, manipulate
the compensation plan or negatively impact another AFFILIATE. An existing AFFILIATE may not purchase another
VITAL HEALTH independent business. Any person or entity selling, transferring or assigning their independent
business, assuming they are otherwise in good standing, must wait a period of six months before reapplying
to become an AFFILIATE.
3.10 Separation Due To Divorce or Dissolution
Under no circumstances will VITAL HEALTH be required to divide, breakup or partially reassign an AFFILIATE
position or its downline due to a divorce between spouses or dissolution of any entity. VITAL HEALTH will
recognize the AFFILIATE as it is registered with VITAL HEALTH and will pay any earned commissions or bonuses
accordingly. VITAL HEALTH is under no obligation to take any actions to facilitate such divorce, breakup or
dissolution, other than in the normal conduct of VITAL HEALTH business under the Agreement. Any split of
commissions or bonuses between affected parties will be handled by the parties after receiving the
appropriate payment from VITAL HEALTH. If the affected parties are unable to effectively conduct VITAL
HEALTH business or there is any adverse effect to VITAL HEALTH or other AFFILIATEs, VITAL HEALTH reserves
the right to involuntarily terminate the AFFILIATE independent business. A spouse or other party who gives
up rights to a VITAL HEALTH AFFILIATE independent business as part of a divorce, breakup or dissolution must
wait six months before reapplying to become an AFFILIATE.
3.11 Succession
Upon the death or incapacitation of an AFFILIATE, his/her Affiliateship may be passed to his/her heirs.
Appropriate legal documentation, such as an original death certificate and notarized copy of a will, trust
or other instrument establishing the successor’s rights must be submitted to the VITAL HEALTH to
ensure the transfer is proper. Accordingly, an Affiliate should consult an attorney to assist him or her in
the preparation of a will or other testamentary instrument. Whenever a VITAL HEALTH Affiliateship is
transferred by a will or other testamentary process, the legal successor in interest acquires all rights
previously earned or held by the AFFILIATE but must continue to meet all requirements and qualifications.
The successor(s) in interest must:
1) Execute an Affiliate Application and Agreement;
2) Comply
with terms and provisions of the Agreement;
3) Meet all of the qualifications for the deceased
Affiliate‘s status;
4) Bonus and commission checks of a VITAL HEALTH Affiliateship transferred
pursuant to this Section 4.11 will be paid in a single check jointly to the legal successor(s) in interest.
Such successor(s) must provide VITAL HEALTH with an “address of record” to which all bonus
and commission checks will be sent.
5) If the Affiliateship is bequeathed to multiple legal successors
in interest, they must form a Business Entity and acquire a federal taxpayer identification number. VITAL
HEALTH will issue all bonus and commission checks and a Form 1099 as required by the IRS. VITAL HEALTH is
under no obligation to divide any distributorship among heirs and under no circumstances will VITAL HEALTH
allow any AFFILIATE or AFFILIATE Successor to operate in any way other than as normally proscribed under the
Agreement or Policies and Procedures.
3.12 Expenses
No AFFILIATE is required to spend any specific amount in the operation or promotion of his/her independent
business. How much may be appropriate for any AFFILIATE to spend on marketing or any other item related to
VITAL HEALTH is entirely up to the AFFILIATE based on his/her given situation. Unless specifically provided
for under these Policies and Procedures or through the VITAL HEALTH Compensation Plan, no AFFILIATE is
entitled to reimbursement from VITAL HEALTH for any general or administrative costs, fees or expenses or any
type generated in the conduct of AFFILIATE with respect to VITAL HEALTH or the VITAL HEALTH Agreement.
Section 4 Responsibilities of an AFFILIATE
4.1 Maintain Accurate Information With VITAL HEALTH.
All AFFILIATEs must immediately notify VITAL HEALTH of any changes in the original application information.
This includes, but is not limited to, actual address, mailing address, telephone number, e-mail address,
etc. This may be done through your back office, in writing or via e-mail. Please allow for up to thirty days
for all changes to be fully implemented.
4.2 Maintain Communication With Downline
Any AFFILIATE who sponsors another AFFILIATE into VITAL HEALTH must perform a bona fide supervisory function
to ensure that his or her downline is properly operating his or her VITAL HEALTH business. AFFILIATEs must
have ongoing contact, communication, and management supervision with the AFFILIATEs in their Downline.
Examples of such contact and supervision may include, but are not limited to: newsletters, written
correspondence, personal meetings, telephone contact, voice mail, electronic or e-mail, and the accompanying
of downline AFFILIATEs to opportunity meetings, training sessions, and other VITAL HEALTH functions. Upline
AFFILIATEs are also responsible to motivate and train new AFFILIATEs in VITAL HEALTH product knowledge,
effective sales techniques and the Marketing and Compensation Plan. AFFILIATEs must monitor the AFFILIATEs
in their downlines to ensure they do not make improper product or business claims, or engage in any illegal
or inappropriate conduct. Upon request, every AFFILIATE should be able to provide documented evidence to the
VITAL HEALTH of his or her ongoing fulfillment of the responsibilities of a Sponsor.
4.3 Non-Disparagement
VITAL HEALTH wants to reasonably provide its AFFILIATEs with the best products, compensation plan and service
in the industry. Accordingly, we value your constructive criticisms and comments. All such comments should
be submitted in writing to the Distributor Support Department at compliance@VITAL HEALTHglobal.com.
Affiliates should not, however, disparage, demean or make negative remarks about VITAL HEALTH, other VITAL
HEALTH AFFILIATEs or VITAL HEALTH directors, officers, employees or other associated individuals or
entities, either verbally, written, online or in social media or other forums.
4.4 Reporting Policy Violations
AFFILIATEs who become aware of a policy violation by another AFFILIATE should submit written report of the
violation directly to the attention of the VITAL HEALTH Compliance Department so a file can be opened and an
investigation conducted. Details of the incidents such as dates, number of occurrences, persons involved and
any supporting documentation should be included in the report.
4.5 Company Status
No AFFILIATE may claim or imply that he/she or any other AFFILIATE has advantages with or special privileges
with VITAL HEALTH. Nor may any AFFILIATE imply that they or any other AFFILIATE is in any way exempt from
the same obligations and requirements of every other VITAL HEALTH AFFILIATE.
4.6 Personal Information
Any AFFILIATE who receives personal information from or about prospective AFFILIATEs or customers, must take
all reasonable steps to maintain its security. You should shred or irreversibly delete the personal
information of others once it is no longer required. Personal Information is information that identifies, or
permits you to contact, an individual or entity. It includes, but is not limited to a Customer’s,
potential Customer’s, AFFILIATE’s and prospective AFFILIATE’s name, address, email
address, phone number, credit card information, social security or tax identification number and other
information associated with these details.
4.7 Confidential Information
“Confidential Information” includes, but is not limited to, the identities, contact
information, and/or sales information relating to VITAL HEALTH AFFILIATEs and/or Customers: (a) that is
contained in or derived from any AFFILIATE’s respective Back-Office; (b) that is derived from any
reports issued by VITAL HEALTH to AFFILIATEs to assist them in operating and managing their VITAL HEALTH
business; and/or (c) to which an AFFILIATE would not have access or would not have acquired but for his/her
affiliation with VITAL HEALTH. Confidential Information constitutes proprietary business trade secrets
belonging exclusively to VITAL HEALTH and is provided to AFFILIATEs in strict confidence, solely for the
purpose of promoting VITAL HEALTH in accordance with this Agreement. Confidential Information shall not be
directly or indirectly disclosed to any third party nor used for any purpose other than for use in
fulfilling the AFFILIATE Agreement and in building and managing a VITAL HEALTH business. Any violation of
this policy shall cause VITAL HEALTH irreparable harm for which there is no adequate remedy at law. The
parties further agree that the harm to VITAL HEALTH should AFFILIATE disclose confidential information
outweighs any harm to the AFFILIATE in not disclosing that information such that injunctive relief should be
granted to VITAL HEALTH. VITAL HEALTH shall be entitled to immediate and permanent equitable relief to
prevent further violations of this policy and shall be able to obtain such relief in a court of law, despite
the arbitration clause applying to disputes arising out of breach of the Agreement.
4.8 Enrollment, Sponsoring, Placement
AFFILIATEs in good standing may enroll (sponsor) and place others into VITAL HEALTH as a Direct Retail
Customer, Preferred Customer or AFFILIATE. A prospective customer or AFFILIATE has the right to choose
his/her sponsor and no AFFILIATE may pressure, harass, intimidate or force anyone to buy anything or take
any action they do not otherwise wish to take. Further, no AFFILIATE may force or require any prospective or
new AFFILIATE or customer to agree to anything or sign any agreement other than the standard VITAL HEALTH
AFFILIATE Agreement. No AFFILIATE may attempt to sell or promote the products or services of any company,
including VITAL HEALTH, to anyone not personally-enrolled by the AFFILIATE.
Section 5 Conflicts of Interest
5.1 Participation in Other Direct Sales Companies
AFFILIATEs may participate in other direct sales, network marketing, or multi-level marketing company or
opportunity, as long as they don’t violate any policie or procedure listed on this document,
compensation plan and agreement. The affiliate has to make sure his participation in other companies do not
interfere with Vital Health’s operations as well as it doesn’t damage any of Vital
Health’s downline organizations. Under no circumstances may an AFFILIATE present VITAL HEALTH products
or business along with any other company’s products, services or opportunities.
5.2 Non-solicitation
During the term of the Agreement and for a period of twelve months after termination for any reason, an
AFFILIATE shall not engage in any actual or attempted recruitment or enrollment of any VITAL HEALTH
AFFILIATE for other network marketing, direct sales or similar ventures, either directly, indirectly or
through a third party. This includes, but is not limited to, presenting or assisting in the presentation of
another network marketing or direct sales company to any VITAL HEALTH AFFILIATE or Customer, or implicitly
or explicitly encouraging any VITAL HEALTH AFFILIATE Business Owner or Customer to join another or do
business with another company.
1) For a period of twelve months following the termination of an AFFILIATE Agreement for any reason, the
former AFFILIATE is strictly prohibited from recruiting or attempting to recruit any VITAL HEALTH AFFILIATE
or Retail Customer for another network marketing or direct sales venture, other than those originally
personally enrolled in VITAL HEALTH. By agreeing to the AFFILIATE Agreement, each AFFILIATE acknowledges and
agrees that VITAL HEALTH is trying to protect legitimate business interests by this prohibition and such
prohibition is reasonable in its scope and duration.
2) During the term of the Agreement and for a period of twelve months after its termination or cancellation
for any reason, an AFFILIATE may not:
(a) Produce, offer or transfer any literature, tapes, CDs, DVDs or other promotional material of any nature
for another network marketing or direct sales venture which is used by the AFFILIATE or any third person to
recruit VITAL HEALTH AFFILIATEs or Retail Customers for that or any other network marketing venture; (b)
Sell, offer to sell, or promote any competing non-VITAL HEALTH products or services to VITAL HEALTH
AFFILIATEs or Retail Customers (any product in the same generic product category as a VITAL HEALTH product
is deemed to be competing (e.g., any nutritional supplement is in the same generic category as VITAL HEALTH
nutritional supplements, and is therefore a competing product, regardless of differences in cost, quality,
ingredients or nutrient content);
(c) Offer VITAL HEALTH products or promote the VITAL HEALTH Compensation Plan in conjunction with any
non0VITAL HEALTH products, services, business plan, opportunity or incentive; or
(d) Offer any non-VITAL HEALTH products, services, business plan, opportunity or incentive at any VITAL
HEALTH meeting, seminar, launch, convention or other VITAL HEALTH function, or immediately following such
event.
(3) During the term of the AFFILIATE Agreement and for a period of twelve months after its termination for
any reason, AFFILIATE shall not contact any vendor, consultant, employee or agent of VITAL HEALTH for the
purpose of starting a direct sales company or for the purpose of assisting or joining any existing direct
sales company. (4) During the term of the AFFILIATE Agreement and for a period of twelve months after its
termination for any reason, AFFILIATE shall not attempt to copy, manufacture, reverse engineer or produce
for sale or distribution any product sold, manufactured by, or produced for VITAL HEALTH.
5.3 Targeting Other Direct Sellers
VITAL HEALTH does not encourage AFFILIATEs to target the sales force of another network marketing or direct
sales company to sell VITAL HEALTH products or to become VITAL HEALTH AFFILIATEs, nor does VITAL HEALTH
encourage AFFILIATEs to solicit or entice members of the sales force of another direct sales company to
violate the terms of their contract with such other company. AFFILIATEs will be responsible for their own
conduct and VITAL HEALTH will not indemnify or defend an AFFILIATE should another company bring any legal
action alleging unethical or inappropriate business conduct.
5.4 Cross-Sponsoring
Actual or attempted cross-sponsoring is strictly prohibited. “Cross-Sponsoring” is defined
as the enrollment or attempted enrollment of an individual or entity which already has an Affiliate
Application and Agreement on file with VITAL HEALTH, or which has had such an agreement within the preceding
six (6) calendar months, within a different line of sponsorship. The use of a spouse’s or
relative’s name, trade names, DBAs, assumed names, corporations, partnerships, trusts, federal ID
numbers, or fictitious ID numbers to circumvent this policy or any other provision of the Agreement is
strictly prohibited. AFFILIATEs shall not demean, discredit or defame other VITAL HEALTH AFFILIATEs in an
attempt to entice another AFFILIATE to become part of a different AFFILIATEs Marketing Organization. If
Cross Sponsoring is discovered, it must be brought to VITAL HEALTH’s attention immediately. VITAL
HEALTH may take action against the AFFILIATE who changed organizations and/or those AFFILIATEs who
encouraged or participated in the Cross-Sponsoring. VITAL HEALTH may also move all or part of the offending
AFFILIATE’s downline to his or her original Downline organization if the Company deems it equitable
and feasible to do so. However, VITAL HEALTH is under no obligation to move the Cross-Sponsored
Affiliate’s downline organization, and the ultimate disposition of the organization remains within the
sole discretion of VITAL HEALTH. AFFILIATEs waive any and all claims and causes of action against VITAL
HEALTH arising from or relating to the disposition of the Cross-Sponsored Affiliate’s downline
organization.
5.5 Bonus Buying and Stacking Bonus Buying and/or AFFILIATE Stacking is strictly prohibited and will not be
tolerated under any conditions or circumstances. “Bonus buying” is manipulating the
compensation plan to generate any bonuses and/or commissions for other than a legitimate product sale and
includes, but is not limited to:
(1) the enrollment of individuals or entities without their knowledge and/or execution of an Affiliate
Application and Agreement by such individuals or entities;
(2) the fraudulent enrollment of an individual or entity as an Affiliate or Retail Customer;
(3) the enrollment or attempted enrollment of non-existent individuals or entities as Affiliates or Retail
Customers
(4) the use of a credit card by or on behalf of an Affiliate or Retail Customer when the Affiliate or Retail
Customer is not the account holder of such credit card;
(5) purchasing VITAL HEALTH product on behalf of another Affiliate or Customer or under another Affiliates
AFFILIATE number, or Customer ID to qualify for commissions, bonuses or incentives and/or
(6) the creation of any order or volume not the result of a legitimate sale transaction in the normal course
of business. “Stacking” includes: (1) the failure to transmit applications to VITAL HEALTH
in a timely manner or the holding of a member agreement in excess of (2) business days after its execution.
(2) The manipulation of member agreements for the purpose of maximizing compensation pursuant to the
Compensation plan (3) providing financial assistance to members, buying products, or drop shipping through
another's account for the purpose of increasing the payout of your sales organization and/or (4) the placing
of orders or volume so as to deprive an upline sponsor of commissions or bonuses they should otherwise be
entitled to receive.
Section 6 Communication and Confidentiality Within VITAL HEALTH
6.1 Downline Activity (Genealogy Reports)
Downline Activity Reports are available for AFFILIATE access and viewing through the secure AFFILIATE Back
Office. All Downline Activity Reports and the information contained therein are confidential and constitute
proprietary information and business trade secrets and are owned exclusively by VITAL HEALTH. VITAL HEALTH
will not be responsible for any errors, incorrect or missing information that may be included or excluded
from any report. Downline Activity Reports are provided to AFFILIATEs in strictest confidence and are made
available to AFFILIATE for the sole purpose of assisting AFFILIATEs in working with their respective
Downline Organizations in the development of their VITAL HEALTH business under the AFFILIATE Agreement.
AFFILIATEs should use their Downline Activity Reports to assist, motivate and train their Downline AFFILIATE
and support their customers. The AFFILIATE and VITAL HEALTH acknowledge and agree that, but for this
agreement of confidentiality and nondisclosure, VITAL HEALTH would not provide Downline Activity Reports to
the AFFILIATE. An AFFILIATE shall not, on his/her own behalf, or on behalf of any other person or entity:
1) Directly or indirectly disclose any information contained in any Downline Activity Report to any third
party;
2) Directly or indirectly disclose the password or other access code to his/her Back Office or Downline
Activity Report;
3) Use the information to compete with VITAL HEALTH or for any purpose other than promoting his/her VITAL
HEALTH business;
4) Recruit or solicit any AFFILIATE, or Retail Customer of VITAL HEALTH listed on any report, or in any
manner attempt to influence or induce any AFFILIATE or Retail Customer, to alter their business relationship
with VITAL HEALTH;
5) Use or disclose to any person or entity any information contained in any Downline Activity Report. Upon
demand by the Company, any current or former AFFILIATE will return the original and all copies of any
Downline Activity Reports to the Company; and
6) It is a violation of the AFFILIATE Agreement and these Policies and Procedures for an AFFILIATE or any
third party to access any data via reverse engineering, keystroke monitoring, hacking or by any other means.
6.2 Communication
Opt-in AFFILIATEs agree that VITAL HEALTH or a party acting on its behalf may contact you by any means
available, including, but not limited to a landline or cellular telephone using automated technology (e.g.,
an autodialer or pre-recorded messaging), text messaging or email. You consent and agree to VITAL HEALTHs
contacting you in this manner at the address, telephone number(s) or email address that you provided or as
updated. You understand that your carrier’s standard rates may apply for calls and/or text messages.
You understand that you may opt-out of receiving text messages at any time by replying
“STOP.” You understand that your consent is not a condition of purchase. You consent and
agree to the VITAL HEALTH Privacy Policy when you agree and submit this AFFILIATE Agreement.
6.3 AFFILIATE Media and Likeness
Use Consent and Release By submitting the AFFILIATE Agreement, you authorize VITAL HEALTH to use your name,
testimonials, and/or likeness in any VITAL HEALTH advertising or promotional materials in any media without
remuneration. Additionally, you consent to and authorize the use and reproduction of any photographs taken
by or supplied to VITAL HEALTH and further consent to the use and reproduction of any quotes, testimonials,
stories, conversations on social networking media for any print or electronic publicity, marketing or
promotional purposes, without remuneration.
Section 7 Advertising and Promotion
7.1 General
Any advertising or promotion must safeguard the good reputation of VITAL HEALTH and demonstrate good business
practice. Under no circumstances is it ever permissible to use unprofessional, discourteous, false,
deceptive, misleading, unethical or immoral conduct, claims or practices in the promotion of VITAL HEALTH
and its products. AFFILIATEs must take all reasonable care to ensure that any advertising, promotion or
postings are professional, grammatically correct and non-offensive. AFFILIATEs should only use the sales
aids and support materials produced by VITAL HEALTH. We have carefully designed our products, product
labels, Compensation Plan and promotional materials to ensure that the presentation of each aspect of VITAL
HEALTH is professional, fair, truthful, substantiated, accurately presented and in compliance with
applicable laws or regulations. VITAL HEALTH reserves the right, at its discretion, to edit or discontinue
previously approved AFFILIATE materials. VITAL HEALTH further reserves the right to rescind approval for any
sales tools, promotional materials, advertisements or other literature, and AFFILIATEs waive all claims for
damages or remuneration arising from or relating to such rescission. As these compliance policies are vital
to the long-term stability of VITAL HEALTH and the preservation of the opportunity for all, these
advertising policies will be strictly enforced. Using non-approved material or failing to obtain approval
for marketing materials of any kind may result in disciplinary actions set forth including, without
limitation, the following: 1) Formal warning letter and/or probation; 2) Suspension of commissions; 3)
Termination of the Affiliate Agreement; and/or 4) Possible legal action
7.2 Trademarks and Copyrighted Material
VITAL HEALTH does not allow the use of its trademarks, trade names, designs, symbols or copyrighted material
by any person or entity, including AFFILIATEs, without prior written permission or unless such content is
specifically prepared or approved for use. AFFILIATEs may not produce for sale or distribution, any recorded
VITAL HEALTH events, speeches and/or presentations without express written consent from VITAL HEALTH.
Further, AFFILIATEs may not use any name or portion of any name exactly like, similar to or a variation of
any VITAL HEALTH product, service, associated person or entity in the title, address, domain name, URL,
social media page, username, team names, heading, handle or in any context that could be confusing,
misleading or deceptive as to the origin or source of the given material or communication.
7.3 Identification as Affiliate
In instances where it is permitted under these Policies and Procedures to use the VITAL HEALTH name or other
related material, it can only be done with proper identification as an Affiliate. There can never be any
situation where there could be confusion as to whether an AFFILIATE was acting as the corporate VITAL HEALTH
entity. Where it is permitted for an AFFILIATE to use a VITAL HEALTH logo, we have made specific AFFILIATE
versions of VITAL HEALTH logos available in your AFFILIATE Back Office.
7.4 AFFILIATE Websites
AFFILIATEs may only utilize the VITAL HEALTH-provided replicating website to promote their VITAL HEALTH
business. Any other website utilized by an AFFILIATE would have to be completely generic with no direct
reference to VITAL HEALTH and otherwise compliant with any applicable laws, rules or regulations. The VITAL
HEALTH replicated websites and corporate website contain professionally prepared material designed to help
you promote and sell. Even generic or otherwise unidentified websites may not make any product or income
claims which refer to VITAL HEALTH or VITAL HEALTH products and services.
7.5 E-Mail or Electronic Advertising
An AFFILIATE may not advertise or promote VITAL HEALTH or VITAL HEALTH products and services or use any VITAL
HEALTH trademarks or copyrighted material in any electronic media or transmission, including e-mail, the
internet, social media or otherwise, unless specifically approved by VITAL HEALTH. Internet advertising
and/or mass promotion must be generic, without use of VITAL HEALTH trademarks, trade names or copyrighted
material. “Spamming” or the unsolicited mass distribution of e-mails, faxes or other media
in violation of any applicable law, rule or regulation is absolutely prohibited. Neither shall any AFFILIATE
ever publish, post, upload, distribute or communicate through any media, any unprofessional, inappropriate,
profane, obscene, defamatory, misleading, untrue, false, indecent, infringing or unlawful statements,
claims, material, information or data.
7.6 Online or Other Classified Ads
AFFILIATEs may not use classified ads, whether published or online classifieds, including, but not limited
to, Craigslist, to list, sell or retail specific VITAL HEALTH products, product bundles or the opportunity.
Generic ads, designed to solicit responses, are permissible so long as otherwise compliant with any
applicable laws, rules or regulations.
7.7 Online Auction Sites
VITAL HEALTH and its products and services may not be listed on eBay or other online auctions, nor may
AFFILIATEs enlist or otherwise allow or facilitate a third party to sell VITAL HEALTH products on eBay or
other online auctions.
7.8 Online Retailing
AFFILIATEs may not list or sell VITAL HEALTH products and services on any retail store or ecommerce site,
including Amazon.com, Ebay.com, Walmart.com or the like (with the exception of their own VITAL
HEALTH-provided replicated website). Additionally, AFFILIATEs may not (1) enlist or otherwise allow a third
party to sell VITAL HEALTH products through or on any online retail store or ecommerce site or (2) sell
products to a third party that the AFFILIATE has reason to believe will sell such products on any online
retail store, e-commerce site or other unauthorized method.
7.9 Banner Advertising
AFFILIATEs may place approved banner advertisements on third-party websites. They may only use the VITAL
HEALTH approved templates and images available through the resources section of their VITAL HEALTH Back
Office. The banner must link directly back to the AFFILIATE’s VITAL HEALTH replicated website and
cannot be varied, altered, revised or contain any additional information such as pricing, discounts or
promotions. Discretion must be used by the AFFILIATE in determining the appropriateness of the third party
website that the banner may be posted on and VITAL HEALTH reserves the right to request that an AFFILIATE
remove a banner ad from a website that VITAL HEALTH, in its sole discretion, determines to be inappropriate.
7.10 “Spam Linking”
“Spam linking,” or the multiple consecutive submissions of the same or similar content into
blogs, wikis, guest books, websites or other publicly accessible online discussion boards or forums is not
permitted. This includes blog spamming, blog comment spamming and/or spam-dexing. Any otherwise permissible
comments an AFFILIATE may make on blogs, forums, guest books, etc., must be unique, informative, relevant
and otherwise permissable.
7.11 Digital Media Submission
AFFILIATEs may not upload, submit or publish VITAL HEALTH-related video, audio or photo content to any
digital media or website such as Facebook, YouTube, iTunes, Photobucket or similar site.
7.12 Product Claims
No claims, which include personal testimonials, as to therapeutic, curative or beneficial properties of any
products offered by VITAL HEALTH may be made except those contained in official VITAL HEALTH materials. In
particular, no AFFILIATE may make any claim that VITAL HEALTH products are useful in the cure, treatment,
diagnosis, mitigation or prevention of any diseases or signs or symptoms of disease. Not only are such
claims violations of VITAL HEALTH policies, but they potentially violate applicable laws, including, but not
limited to, federal and state laws and regulations, such as the Federal Food, Drug, and Cosmetic Act and
Federal Trade Commission Act. An AFFILIATE that provides product experience testimonials in any medium
should use care to disclose their affiliation with VITAL HEALTH, i.e., “VITAL HEALTH
Affiliate,” be honest in their testimonial personal experience and assert that they are not
claiming that their experience is the typical result experienced by consumers. Unless specifically warranted
in writing by VITAL HEALTH, there are no specific results guaranteed to be achieved as a result of the use
or consumption of VITAL HEALTH products and services.
7.13 Income Claims
AFFILIATEs may not make income claims, representations or imply that anyone will achieve any specific level
of income or success. Further, AFFILIATEs may not display commission checks, commission statements or other
financial records in the promotion of VITAL HEALTH. AFFILIATEs may truthfully, accurately and fairly explain
the VITAL HEALTH Compensation Plan and show the possible ways an AFFILIATE can earn commissions or bonuses
under the plan. However, guarantees, warranties or assurances that any specific results will be achieved are
not permitted. Individual results will vary and no previous results should be stated or implied as typical.
Hypothetical examples may not be unreasonable or exaggerated.
7.14 Product Pricing
AFFILIATEs may not advertise or offer to sell VITAL HEALTH products or services at any price lower than the
suggested retail price of the applicable product. Further, no special offers or enticements beyond the
normal VITAL HEALTH product offerings may be made or packaged with VITAL HEALTH products and/or services.
Any offer to sell VITAL HEALTH products and/or services must be truthful and cannot contain misleading
statements such as “lowest price available” which infers that an AFFILIATE is able to sell
products at a lower price than other AFFILIATEs.
7.15 Re-Packaging
No AFFILIATE may re-package, re-brand or otherwise alter packaging or labeling in any way, any VITAL HEALTH
product or service. The giving of tasting samples at a VITAL HEALTH home party or meeting is permitted.
7.16 Use of Celebrity Name or Likeness No AFFILIATE may imply that VITAL HEALTH is associated with or
endorsed by a particular person, entity or celebrity. No name or likeness of a celebrity, group or entity
may be published by AFFILIATEs without prior written approval of VITAL HEALTH.
7.17 Scientific Advisory Board and Other Consultants
VITAL HEALTH has established relationships with many preeminent scientific, marketing, public relations,
business, legal and other professionals. AFFILIATEs must refrain from contacting or attempting to contact
any such professional or advisor unless specifically authorized in writing to do so by VITAL HEALTH. No
AFFILIATE may claim or imply that he/she has any special relationship or privilege with any such
professional or advisor.
7.18 International Marketing
AFFILIATEs are authorized to sell VITAL HEALTH products, enroll Retail Customers, or AFFILIATEs only in
countries in which VITAL HEALTH is authorized to conduct business as announced in official VITAL HEALTH
materials or on the VITAL HEALTH corporate website. However, before initiating any VITAL HEALTH-related
activities in any authorized country, an AFFILIATE must first complete and submit the VITAL HEALTH
International Enrollment Application to the Compliance Department. Once such application has been received
and approved, as evidenced by written authorization by a member of the Compliance Department, the AFFILIATE
may begin activities in any authorized country in accordance with the applicable terms and conditions of
that country.
7.19 “Pre-Market” International Marketing
An AFFILIATE, in preparing for the opening of a new country, prior to the official opening of a country, but
after its announcement, may provide business cards and conduct, organize or participate in meetings with no
more than five (5) attendees, including the AFFILIATE. Other attendees must be personal acquaintances or
acquaintances of personal acquaintances. These meetings must be held in a home or a public establishment but
may not be held in a private hotel room. AFFILIATEs are prohibited from any other Pre-Market conduct,
including, but not limited to soliciting persons who are not prior personal acquaintances, importing,
selling or distributing VITAL HEALTH products, placing unapproved ads or distributing promotional material,
collecting money or other consideration, etc.
7.20 Telemarketing
AFFILIATEs may not use automated systems, including, but not limited to robo-dialers and computer assisted
devices, nor may they conduct any telephone, fax, computer or other telemarketing activity that does not
comply with the Federal Telephone Customer Protection Act or any other federal and/or state laws pertaining
to sales and solicitation via electronic devices.
7.21 Spam
AFFILIATEs may not send or transmit unsolicited e-mails or faxes related to VITAL HEALTH via telephone,
facsimile, electronic mail or any similar method.
7.22 Third Party Intellectual Property
AFFILIATEs may not use the intellectual property, including the trademarks, trade names, service marks or
intellectual property of any third party in any promotional materials or online postings without proper
license of authorization of the owner of that intellectual property. When third party intellectual property
is used with authorization, it must be properly identified as the property of the third party, and the
AFFILIATE must adhere to any restrictions and/or conditions that the rightful owner of the intellectual
property places on its use.
7.23 Privacy
An AFFILIATE must respect the privacy of others in any posting or promotion. AFFILIATEs are prohibited from
using the name, likeness, testimonial, story or information relating to any individual or entity unless
authorized to do so. AFFILIATEs should never engage in gossip, rumors or speculation with respect to people,
entities, products or services. It is never permissible under any circumstances to post any false,
misleading or unconfirmed information or statements about anyone, anything or any entity in any forum or
media.
7.24 Media
AFFILIATEs may not promote VITAL HEALTH or VITAL HEALTH products through interviews with the media, whether
audio, video, printed or verbal, regardless of distribution or broadcasting method, whether, private,
public, local, national or international, unless specifically authorized in writing by VITAL HEALTH. Media
inquiries should immediately be referred to the VITAL HEALTH Marketing Communications Department. Further,
unless otherwise authorized, AFFILIATEs may not use any form of media or other mass communication or mass
advertising to promote VITAL HEALTH or VITAL HEALTH products. This would include, but not be limited to
television shows, podcasts, news or promotional pieces on television, radio or the internet, etc.
7.25 Social Media
VITAL HEALTH maintains a public Facebook page and other public social media forums which it uses to invite
potential customers and distributors to learn more about VITAL HEALTH. These are not intended to be used by
AFFILIATEs to promote or sell. AFFILIATEs may not attempt to use such social media to otherwise promote,
sell or advertise. VITAL HEALTH reserves the right at its sole discretion to remove any non-compliant
postings or messages from VITAL HEALTH-controlled social media. VITAL HEALTH may also maintain private or
closed social media forums for various purposes including education and open forum discussions. If an
AFFILIATE is invited to join these password protected groups, that AFFILIATE may not allow access or
otherwise disseminate the information contained or obtained from a private group
7.26 Other Internet Use
AFFILIATEs otherwise complying with these Policies and Procedures may use the Internet, social networking
sites, blogs, social media and applications and other sites with content based on user participation as a
preliminary step to ultimately drive traffic to their VITAL HEALTH replicated website. The goal of such use
should not be to close business through those sites, but only to generate interest in finding out more about
VITAL HEALTH or VITAL HEALTH products and services through the replicated website or other VITAL HEALTH
approved material.
7.27 Prohibited Advertising or Promotion
Under no circumstances may any AFFILIATE ever publish, written or verbally, in any media or forum, post,
state, distribute or provide any material or information that could be considered offensive sexually
explicit, obscene, pornographic, profane, hateful, threatening, harmful, defamatory, libelous, harassing,
racist, discriminatory based on race, ethnicity, creed, religion, gender, sexual orientation, physical
disability or otherwise. Further, an AFFILIATE may never publish graphically violent images, solicit
unlawful behavior or engage in attacks on any individual group or entity. It shall be at VITAL
HEALTH’s sole discretion in determining whether such material is prohibited and the AFFILIATE must
immediately take down the non-compliant material or face disciplinary action including termination.
7.28 Not-For Resale (or NFR Jurisdictions) There are certain countries or jurisdiction where residents of
that jurisdiction are permitted to import VITAL HEALTH products for personal use only. VITAL HEALTH or VITAL
HEALTH products may not otherwise be sold or re-sold in those jurisdictions
7.28 Negative Online Posts
AFFILIATEs should not engage or converse online in response to or with respect to negative posts about them.
You may report such negative postings to the VITAL HEALTH Compliance Department and if there is anything
that can be done, VITAL HEALTH will take appropriate action.
7.29 Implied Approval or Endorsement
An AFFILIATE may never state, imply or represent that VITAL HEALTH or VITAL HEALTH products are endorsed,
approved or sanctioned by any agency or organization, including, but not limited to the Federal Trade
Commission (FTC) or the Food and Drug Administration (FDA). Government regulatory agencies do not approve or
endorse any direct selling companies or their products. It is also not permissible to imply the use of or
endorsement of VITAL HEALTH products by any non-governmental agency, business, group or celebrity.
Section 8 Sales
8.1 Commercial Outlets
Direct sales are based on personal relationships and VITAL HEALTH strongly encourages the retailing of its
products and services through personal contact. Therefore, AFFILIATEs may not display or sell VITAL HEALTH
products or literature in general retail establishments. AFFILIATEs may, however, promote VITAL HEALTH and
VITAL HEALTH products through appointment-based establishments such as hair salons, spas or chiropractic
offices.
8.2 Trade Shows and Exhibitions
AFFILIATEs may display and/or sell VITAL HEALTH products at trade shows or professional expositions. VITAL
HEALTH limits this to one AFFILIATE per show, so prior, conditional approval must be obtained through the
VITAL HEALTH Compliance Department. The Compliance Department will instruct the AFFILIATE what is necessary
for final approval which will not be unreasonably withheld and will be based on the first fully-completed
submission. VITAL HEALTH reserves the right to determine, in its sole discretion, whether a particular trade
show or exhibition is inappropriate for displaying any VITAL HEALTH products or material. Swap meets, garage
sales, flea markets and similar events are not appropriate venues for the promotion of VITAL HEALTH and its
products.
8.3 Inventory
AFFILIATEs are not required to carry an inventory of products or sales aids. Those may be purchased as needed
to fulfill sales to AFFILIATEs or customers. An AFFILIATE may wish to carry a certain level of inventory for
quicker fulfillment but this is optional and based on an AFFILIATE’s individual situation. Nothing in
this section shall be construed to prevent AFFILIATEs from maintaining reasonable product on hand to service
their customers. The purchasing of inventory simply to qualify for bonuses or commissions is prohibited and
no AFFILIATE should do so or encourage others to do so. Inventory levels should not unreasonably exceed
amounts that can be used, sold or consumed within one month.
Section 9 Bonuses and Commissions
9.1 Qualifications
An AFFILIATE is responsible for legitimately fulfilling all requirements and/or qualifications as stated in
the VITAL HEALTH Compensation Plan. Aside from the requirements and qualifications in the Compensation Plan,
AFFILIATEs must otherwise be in good standing and in compliance with the terms and conditions of the
AFFILIATE Agreement and all Policies and Procedures. VITAL HEALTH reserves the right in its sole discretion,
to change, amend, modify or revise the Compensation Plan as appropriate. Any dispute as to whether a given
requirement or qualification was met or achieved by an AFFILIATE will be resolved at the sole discretion of
VITAL HEALTH.
9.2 Commissions Processing
If an AFFILIATE chooses to receive a wire transfer or electronic processing of a commission, bonus or other
payment, then a $5.00 processing fee will apply. Further, no check will issue until the net amount exceeds
$10.00. Commissions or bonuses lower than $10.00 will accrue and will not be forfeited so long as an
AFFILIATE remains active and in good standing.
9.3 Replacement Checks
Any check having to be replaced or reissued through no fault of VITAL HEALTH, shall be subject to a $35.00
charge.
9.4 Adjustments and Clawbacks
VITAL HEALTH reserves the right to withhold, adjust or deduct commissions or bonuses from any AFFILIATE as
necessary. This may be due to returned products, cancelled orders, orders with invalid payments, product
buybacks, or qualification rollbacks (where a certain level is no longer achieved based on returned,
cancelled or invalid orders). Deductions may continue for multiple periods until the full amount is
recovered.
9.5 Unclaimed Commissions
Any commission, bonus or other payment shall be void if not used or negotiated within six months from
issuance. AFFILIATEs are responsible for negotiating any payment within six months. Further, account credits
must be used within six months. If there are no commissions withdrawn within this perior, Vital Health
reserves the right to keep the monetary amount and pay the commission in products to an equal value.
9.6 Incentive Trips and Awards
VITAL HEALTH may, in its sole discretion, provide incentive trips and other awards to qualified AFFILIATEs.
VITAL HEALTH will determine the guidelines and criteria for such awards. Those awards cannot be deferred,
will have no cash value and, if required, VITAL HEALTH will issue a 1099 for the applicable amount. VITAL
HEALTH, other than providing the applicable award, will not be responsible for any additional costs, fees or
expenses incurred by an AFFILIATE with respect to such award. The AFFILIATE will indemnify, defend and hold
VITAL HEALTH harmless from any claim, injury, loss or damages sustained by AFFILIATE or guest of AFFILIATE
with respect to participation in such trip or award.
9.7 “70 Percent Rule”
VITAL HEALTH does not encourage nor does it require inventory loading or large inventory purchases.
Therefore, in order to remain qualified to receive commissions or bonuses, AFFILIATEs must certify before
placing a product order, that they have used, sold or consumed at least 70 percent of products previously
purchased. This rule is not intended to discourage the maintaining of reasonable inventory to best service
your retail customers.
9.8 Retail Customer Rule
In order to stay qualified for any commissions or bonuses payable under the VITAL HEALTH Compensation Plan,
AFFILIATEs must make retail sales, either directly or through VITAL HEALTH, to ten retail customers each
month. All AFFILIATEs must keep records of such sales and may be subject to audit and verification.
Section 10 Product Ordering
10.1 Purchasing Product
AFFILIATEs should purchase products directly from VITAL HEALTH under his/her AFFILIATE number. AFFILIATEs are
not required to purchase any specific amount of product or level or inventory. Any purchases made from other
sources are prohibited and the AFFILIATE will not receive credit for sales volume associated with that order
10.2 General Ordering Policies
It is the AFFILIATE’s responsibility to ensure that all orders, through mail, internet, telephone or
otherwise, contain valid and proper payment. When there is improper or invalid payment, VITAL HEALTH will
make reasonable attempts to obtain valid payment, but if such payment is not received within 5 business
days, then the order will not be processed. There are no payment plans, nor are charge-on- delivery, C.O.D.
or other deferred payment methods available or accepted.
10.3 Shipping and Back Orders
VITAL HEALTH always makes its best effort to expeditiously ship orders. If, however, an ordered item is out
of stock, it will be placed on back order and shipped when received into VITAL HEALTH inventory. VITAL
HEALTH will notify AFFILIATEs if there will be an unreasonable delay and, if so, AFFILIATEs will have the
opportunity to cancel or revise the order. Keep in mind that no volume credit will be received, nor will
commissions be paid, on cancelled orders.
10.4 Shipment Confirmation
VITAL HEALTH takes pride in achieving the highest level of shipping efficiency and in the rare situations
that there is an error in shipping, will take all reasonable steps to resolve the problem. It is the
AFFILIATE’s or recipient’s responsibility, however, to confirm that a product shipment matches
the shipping invoice and is undamaged. AFFILIATEs must immediately notify VITAL HEALTH of any shipping
discrepancy or damage, but in no event can notice to VITAL HEALTH exceed more than five business days of
delivery of shipment. AFFILIATEs who wait longer than five business days to notify VITAL HEALTH will be
deemed to have waived the right to any correction of a shipping problem.
10.5 Customer Payment
AFFILIATEs should not hold or accept monies from Retail Customers to be held in anticipation of future
orders.
10.6 Insufficient Funds
AFFILIATEs are responsible for ensuring that there are sufficient funds or credit available in his/her
account to cover any monthly Autoship order, auto replenishment order or subscription. VITAL HEALTH is not
obligated to contact AFFILIATEs for any scheduled Autoship order, auto replenishment order or subscription
that does not process due to invalid or insufficient payment. Cancelled or unprocessed orders may result in
failure to qualify at a given level. VITAL HEALTH reserves the right to charge a fee to cover the
re-processing of any order due to invalid payment provided at original time of order.
10.7 Third Party Credit Card Use
AFFILIATEs shall not allow other AFFILIATEs or Customers to use his/her credit card or other form of payment,
nor shall any AFFILIATE use or attempt to use another person’s credit card or other form of payment.
10.8 Sales and Use Tax
VITAL HEALTH charges and collects applicable sales and use taxes, based on suggested retail price, on
purchases made by AFFILIATEs or customers and will remit those taxes collected to the respective state
taxing authority. AFFILIATEs who choose to accept responsibility for their own sales tax collection and
remittance may submit a valid Sales Tax Exemption Certificate and Sales Tax Registration License. VITAL
HEALTH in its sole discretion will determine whether such tax exemption papers apply to any given order and
no sales tax exemption will ever be retroactive.
10.9 Chargeback Policy
When VITAL HEALTH receives a chargeback notice, the account in which the service was purchased will be
immediately blocked, and all associated services in the account will be terminated immediately without
exception and all pending bonuses will be held. Clawbacks will be applied to any commissions earned by any
qualifying affiliates. A chargeback is grounds for immediate termination.
Section 11 Product Returns
11.1 Product Guarantee
VITAL HEALTH offers its retail consumers a 30 day guarantee. Product and marketing materials returned within
thirty (30) days after the purchase shall receive a 90% refund of the price actually paid, less shipping and
handling costs. Consumers must provide any requested documentation relating to the sale and no refund shall
apply to promotional products or samples. AFFILIATEs must refund any amounts collected by them and not by
VITAL HEALTH.
11.2 Inventory Repurchase
An Affiliate who resigns, which resignation must be in writing, may return product or marketing materials
purchased within the last six (6) months prior to resignation, or longer if required by law, that is
otherwise in good condition and resalable subject to VITAL HEALTH’s determination. Upon compliance
with all applicable requirements, a full refund, less a 10% restocking fee and shipping and handling costs
will be issued by the Company. Any product that cannot be sold or is opened, used, damaged, expired, or
within three (3) months of expiration, will not be eligible for a refund. Please allow for up to twenty (20)
days from the time that the product is received for the refund to be processed. VITAL HEALTH may withhold or
deduct any commissions, bonuses or other compensation earned as a result of qualifications utilizing product
now being returned. Distributor Support must be contacted prior to shipping product back, so that you may
obtain a Return Merchandise Authorization (“RMA”) number and properly identify the product being
returned. The obtaining of an RMA does not mean that the product falls within the repurchase policy. That
determination can only be made after product is received by VITAL HEALTH. VITAL HEALTH is not under any
obligation to accept any returns not properly identified with an RMA number. Further, VITAL HEALTH is under
no obligation to return any products received that do not fall under the repurchase policy.
11.3 Exceptions
Previously paid bonuses or commissions may be reversed or adjusted as a result of the returns, cancellations
and at the sole discretion of VITAL HEALTH. Any Commissions paid to the AFFILIATE and his/her upline for the
product returned by an AFFILIATE or customer may be debited from the respective upline AFFILIATE’s
account or withheld from present or future commission payments. An Affiliate agrees that he or she will not
rely on existing downline volume at the close of a commission’s period, as returns may cause changes
to his or her title, rank and/or commissions payout.
Section 12 General
12.1 Identification
All AFFILIATEs are required to provide, and certify the accuracy of, their Social Security Number, Federal
Employer Identification Number, (US & Territory Residents) or equivalent government issued
identification number, to VITAL HEALTH on the Affiliate Application and Agreement. Such number will be
maintained securely by VITAL HEALTH and is required for proper tax reporting. Upon enrollment, VITAL HEALTH
will provide a unique Affiliate Identification Number (AFFILIATE number) to the AFFILIATE by which he/she
will be identified. This number will be used to place orders and track commissions and bonuses.
12.2 Income Taxes
Each AFFILIATE is responsible for paying all applicable local, state, and federal taxes on any income
generated as a result of his/her VITAL HEALTH business. If a VITAL HEALTH AFFILIATE is tax exempt, the
applicable federal tax identification number must be provided to VITAL HEALTH. Every year, as required,
VITAL HEALTH will provide an IRS Form 1099 MISC (Non-employee Compensation) earnings statement to each U.S.
distributor who: (1) had earnings of over $600 in the previous calendar year; (2) made purchases during the
previous calendar year in excess of $5,000; or (3) earned an incentive award trip.
12.3 Business Pursuits Insurance
A VITAL HEALTH AFFILIATE is responsible for and may wish to arrange insurance coverage for their independent
business. Be advised that a homeowner’s insurance policy typically does not cover business-related
injuries or the theft of or damage to inventory or business equipment. Each AFFILIATE should contact their
insurance agent to make certain that their relevant property is protected. In the U.S., this can often be
accomplished with a simple “Business Pursuit” endorsement attached to their present
homeowner’s policy. VITAL HEALTH will not be responsible for any losses incurred or suffered by an
AFFILIATE in the conduct of their VITAL HEALTH or other business.
12.4 Product Liability Coverage
VITAL HEALTH maintains insurance to protect VITAL HEALTH and AFFILIATEs against product liability claims.
VITAL HEALTH’s insurance policy extends coverage to AFFILIATEs so long as they are marketing VITAL
HEALTH products in the regular course of conduct and in accordance with VITAL HEALTH policies and applicable
laws and regulations. The VITAL HEALTH product liability policy may not extend coverage to claims or actions
that arise as a result of an AFFILIATE’s misconduct in marketing the products.
12.5 Local Rules, Laws, Ordinances or Regulations Aside from complying with VITAL HEALTH terms and conditions
or policies and procedures.
AFFILIATEs are responsible for complying with any applicable law, rule, regulation, statute, requirement or
ordinance that may apply to their VITAL HEALTH independent business in their applicable jurisdiction, which
may be any local area, town, city, county, state or country. It is the AFFILIATE’s responsibility to
be aware of any such laws or regulations that may apply to them or their business.
12.6 Indemnification
All AFFILIATEs agree to indemnify, defend and hold harmless, VITAL HEALTH, its owners, directors, employees,
consultants, agents, vendors and associated persons or entities from and against any and all claims,
demands, liabilities, losses, costs or expenses arising from the conduct of the AFFILIATE in the conducting
of any VITAL HEALTH business and/or business or conduct arising out of the AFFILIATE Agreement or breach of
the Agreement. This includes, but is not limited to, court costs or attorney’s fees asserted against,
suffered by or incurred by AFFILIATE or any other AFFILIATE by reason of, directly or indirectly, arising
out of or in any way related to or connected with, allegedly or otherwise; AFFILIATE’s activities,
AFFILIATE’s breach of any terms of the AFFILIATE Agreement or AFFILIATEs violation or failure to
comply with any applicable federal, state or local law, statute, code, regulation or ordinance. This
provision shall survive the termination of the AFFILIATE Agreement.
12.7 Exclusion of Damages
VITAL HEALTH, it owners, directors, employees, affiliates, consultants and associated persons or entities
shall not be liable under any circumstances to any VITAL HEALTH AFFILIATE for any exemplary, indirect,
consequential, special or punitive damages for any and all claims, demands or actions resulting or arising
from the AFFILIATE Agreement, the function, operation or lack of function or any equipment, website
software, delay of any shipment or an act or omission of any VITAL HEALTH related party, whether based in
contract, tort, negligence, strict liability or any other cause of action. Damages will be limited to
compensatory damages limited to the amount of legitimately obtained unsold VITAL HEALTH product owned by
AFFILIATE or the actual amount of commissions or bonuses that may be due.
12.8 Errors or Questions
If an AFFILIATE has questions about or believes that any errors have been made regarding commissions,
bonuses, genealogy or charges, the AFFILIATE must notify VITAL HEALTH within 15 days of the purported error
in question. VITAL HEALTH is not responsible for any errors, omissions or problems which are not reported to
VITAL HEALTH within 3 days.
Section 13 Dispute Resolution
13.1 AFFILIATE
Disciplinary Action If any AFFILIATE is found to be in violation or breach of any applicable term, condition,
policy, procedure, law or regulation pertaining to the AFFILIATE Agreement, VITAL HEALTH, at its discretion,
may take one or more of the following actions: 1) Issuance of a warning or admonition; 2) Directing the
AFFILIATE to make immediate corrective measures; 3) Holding back, in whole or in part, one or more bonus or
commission payments; 4) Reversing, in whole or in part, one or more bonus or commission payments; 5)
Suspending all rights and privileges of an AFFILIATE to conduct VITAL HEALTH business pending final outcome;
6) Cancelling or re-assigning one or more AFFILIATEs or customers deemed not to be legitimately acquired by
an AFFILIATE; 7) Revoking the rights and privileges of a given person or entity with respect to being able
to conduct VITAL HEALTH business; 8) Terminating an AFFILIATE or associated AFFILIATE; 9) The seeking of
monetary and/or equitable relief in a court or proceeding of appropriate jurisdiction; 10)Any other measure
or action required to provide an appropriate remedy for injuries caused partially or exclusively by the
conduct of the AFFILIATE
13.2 Change of Sponsor (Enroller)
Change of Sponsorship or Enroller is not permitted except to correct reasonable errors or mistakes. If there
is a dispute as to the proper sponsor/enroller of an AFFILIATE, then it shall be resolved and determined by
VITAL HEALTH in its sole discretion. AFFILIATEs otherwise in good standing who voluntarily resign and remain
inactive for six months may reapply under a new sponsor with no rights to any former downline or privileges.
13.3 Change of Placement
Change of Placement Sponsor may only be done within 1 business day of placement and only to correct errors or
mistakes in the placement sponsorship.
13.4 Arbitration
AFFILIATEs must attempt to resolve any dispute under this Agreement in an amicable and reasonable way
directly with VITAL HEALTH. If an AFFILIATE feels additional actions are necessary, then all AFFILIATEs
agree that any claim, dispute and/or legal action surrounding the terms and conditions of this Agreement
shall be resolved solely and exclusively by arbitration in accordance with the Federal Arbitration Act and
under the rules and auspices of the American Arbitration Association (AAA). Any arbitration shall be held in
Las Vegas County in the State of Nevada, under the Commercial Arbitration Rules of the AAA and conducted by
a single arbiter who is an attorney with knowledge of direct sales. Such arbitration shall be governed by
the laws of the State of Nevada, excluding those relating to conflicts of law. Each party to the arbitration
shall be responsible for its own costs and expenses of arbitration, including legal and filing fees. The
decision of the arbitrator shall be final and binding on the parties. This arbitration clause shall survive
any termination of the AFFILIATE Agreement.
13.5 No Class or Group Actions, Lawsuits or Arbitration
AFFILIATEs agree that there will be no group, mass or class arbitrations or other litigation stemming from
the AFFILIATE Agreement for any reason. Any arbitration stemming from the AFFILIATE Agreement shall be
conducted solely between the individual AFFILIATE and VITAL HEALTH based on the specific allegations and
facts applying to that AFFILIATE. Further, AFFILIATEs agree to keep any arbitration proceeding confidential
and not to disclose any aspect of any arbitration except as required by law.
13.6 Injunctive Relief
The arbitration clause notwithstanding, nothing in the AFFILIATE Agreement or these Policies and Procedures
shall prevent VITAL HEALTH from seeking appropriate equitable or injunctive relief in a court of law. The
AFFILIATE acknowledges that the breach of certain portions of the Agreement, including, but not limited to,
the protection of confidential or proprietary information and disparagement, would cause irreparable harm to
VITAL HEALTH, the amount and extent of which would be difficult to estimate or ascertain through
arbitration. Therefore, AFFILIATE agrees that VITAL HEALTH shall be entitled to equitable or injunctive
relief, through a court of appropriate jurisdiction, without the necessity of posting a bond or other
security. Such injunctive or equitable relief shall not be the exclusive remedy available to VITAL HEALTH.
13.7 Attorney’s Fees
Each party shall bear its own attorneys’ fees and any other costs and expenses incurred in the
resolution of any dispute without regard to the outcome.
13.8 Jurisdiction and Venue Arbitration clause notwithstanding, the parties agree that personal jurisdiction
and venue for any dispute arising out of or relating to the AFFILIATE Agreement, including any challenge to
or compelling of arbitration, are proper exclusively in the state and/or federal courts located in the State
of Nevada, County of Las Vegas, and both parties hereby submit to, and waive any objection to, personal
jurisdiction or venue in such courts for such purpose.
13.9 Governing Law
Should there be any state or federal court proceedings stemming from the AFFILIATE Agreement, then the
interpretation and enforcement of the Agreement shall be governed by and shall be construed and interpreted
in accordance with the laws of the State of Nevada, without giving effect to conflicts of law principles.
13.10 Statute of Limitations
The time within which any AFFILIATE may bring any legal action against VITAL HEALTH shall be the shorter of
one year, or the applicable statute of limitations for that action. The AFFILIATE agrees that any longer
statute of limitations will not apply unless otherwise required by law.
Section 14 Inactivity and Termination
14.1 Cancellation/Termination
Any AFFILIATE who cancels, resigns or is terminated, whether voluntarily or involuntarily, will no longer
have any rights or privileges as a VITAL HEALTH AFFILIATE and will be unable to promote VITAL HEALTH
products and services, sell VITAL HEALTH products and services or receive any compensation, commissions or
bonuses under the VITAL HEALTH Compensation Plan. Further, no terminated AFFILIATE may ever represent or
misrepresent in or on any forum that he/she is still associated with VITAL HEALTH. A terminated AFFILIATE is
not authorized to utilize any VITAL HEALTH materials, trademarks, trade names, service marks or copyrighted
material, even if such terminated AFFILIATE was previously authorized to do so. VITAL HEALTH, at its sole
discretion, may hold back any unpaid commissions earned prior to cancellation or termination, if it has
reason to believe that any sales or transactions related to such unpaid commissions will be cancelled,
reversed, refunded or found to be invalid.
14.2 Non-Renewal
An AFFILIATE who fails to complete the renewal process in effect at the appropriate time, including the
payment of any renewal fee if applicable, will be deemed to have resigned from VITAL HEALTH, will lose all
rights and privileges as an AFFILIATE and shall have no right, title, claim or interest to the marketing
organization which he/she previously had, and will not be entitled to any commissions or bonuses from the
sales generated by the marketing organization or that the non-renewed AFFILIATE may have previously been
entitled to receive. A non-renewed AFFILIATE who contacts VITAL HEALTH in writing and was otherwise in good
standing and who has remained inactive for at least six months may reapply to become an AFFILIATE under any
sponsor and starting from scratch, as if they had never been an AFFILIATE.
14.3 Termination Due to Inactivity
An AFFILIATE has the responsibility to lead his or her marketing organization with the proper example in
personal production of sales to end consumers. Without this proper example and leadership, the AFFILIATE
will lose his or her right to receive commissions from sales generated through his or her marketing
organization. Affiliates who personally generate less than $40 in Qualification Volume for any pay period
will not receive a commission for the sales generated through his or her marketing organization for that pay
period. If an Affiliate has not fulfilled his or her Personal Volume requirement for a period of twelve (12)
consecutive calendar months, his/ her Agreement shall be cancelled for inactivity and the AFFILIATE shall be
deemed terminated. The Cancellation will become effective on the day following the last day of the twelfth
month of inactivity. Affiliates may reapply as a new Affiliate only after a six (6) month period has elapsed
from the day of cancellation.
14.3 Involuntary Termination
An AFFILIATE’s breach of any of the terms of the Agreement may result in any of the actions discussed
in Section 13.1, including involuntary termination. Unless otherwise provided for in the termination notice,
termination shall be effective on the date on which written notice is mailed, faxed or delivered to an
express courier to the Affiliate’s last known address (or fax number), or his or her attorney, or when
the Affiliate receives actual notice of cancellation, whichever occurs first. AFFILIATEs involuntarily
terminated may not ever reapply to become an AFFILIATE as an individual or as part of an entity.
14.4 Voluntary Cancellation
An AFFILIATE has the right to cancel the Agreement at any time. Cancellation must be submitted in writing to
VITAL HEALTH at its then current business address. The written notice must include the AFFILIATE’s
signature, printed name, address and AFFILIATE number and must be sent to contacto@vitalhealthglobal.com.
However, if an Affiliate is not in good standing with the Company at the time VITAL HEALTH receives notice
of cancellation, the consequences of an involuntary cancellation may take effect (as per Section 12).
Affiliates may reapply as a new Affiliate only after a six (6) month period of complete inactivity has
elapsed from the day of cancellation.
Section 15 Definitions
Acceptance – means the acceptance by VITAL HEALTH of the application to become an AFFILIATE after the
completion of an Affiliate Application and Agreement and submission or delivery to VITAL HEALTH via online
submission or other delivery service.
“Acceptance” shall be deemed to occur when VITAL HEALTH receives and approves an Affiliate
Application and Agreement by assigning an AFFILIATE number and officially placing the new AFFILIATE in the
VITAL HEALTH computer system.
However, VITAL HEALTH may revoke acceptance at its sole discretion at any time within the first 30 days.
Active or Active Affiliate – means an AFFILIATE who satisfies the minimum Personal Sales Volume
requirements for a given time period, as set forth in the VITAL HEALTH Compensation Plan, to ensure that
he/she is eligible to receive rebates, bonuses and/or commissions.
Active Rank – means the current rank of an AFFILIATE, as determined by the VITAL HEALTH Compensation
Plan, for a given bonus period. To be considered “Active” relative to a particular rank, an
AFFILIATE must meet the criteria set forth in the VITAL HEALTH Compensation Plan for his/her respective
rank. (See the definition of “Rank” below.)
Agreement – means the contract between VITAL HEALTH and each AFFILIATE that all AFFILIATEs must agree
to in order to transact business with VITAL HEALTH. This includes the AFFILIATE Application and Agreement,
the VITAL HEALTH Policies and Procedures, the VITAL HEALTH Compensation Plan, Autoship or auto replenishment
Agreement, and the Business Entity Form (where appropriate), all in their current form or as amended by
VITAL HEALTH from time to time in its sole discretion. These documents are incorporated by reference into
the AFFILIATE Agreement and are collectively referred to as and comprise the “Agreement.”
Autoship or Auto Replenishment order Agreement – means the optional VITAL HEALTH program that
automatically ships product to AFFILIATEs.
Autoship or auto replenishment order offers convenience but is not required as long as applicable
requirements and qualifications are otherwise met.
Breach – “Breach,” “Default” and “Violation” mean an
actual or alleged transgression or violation of any part of the Agreement. Cancellation – means the
termination of an AFFILIATE Agreement. Cancellation may be either voluntary or involuntary, through
non-renewal, inactivity or disciplinary action.
Commissionable Volume – means the value assigned to all VITAL HEALTH products on which commissions
and/or bonuses may be paid. Such value may be less than the retail or wholesale price of such product.
Business starter kits and sales aids do not contain Commissionable Volume.
Company – means VITAL HEALTH and may also be referred to as VITAL HEALTH INTERNATIONAL.
Customer – means Retail Customer or Preferred Customer. Customers may purchase product for personal use
only and may not resell product. A preferred customer is someone that buys a membership and purchases
products at a discount. An AFFILIATE participating in the VITAL HEALTH Compensation Plan is not a Customer.
Retail Customer – means a customer who purchases directly from VITAL HEALTH at retail prices and who is
not an AFFILIATE. Customers may purchase product for personal use only and may not resell product. An
AFFILIATE participating in the VITAL HEALTH Compensation Plan is not and may not act as a Retail Customer.
Downline – means the network of Affiliates and Customers who exist under an Affiliateship. Affiliate
understands that (1) Affiliate does not have any ownership or possessory right, title or interest in any
downline individual, entity, organization or in any materials generated by VITAL HEALTH or created by
Affiliate or any other individual or entity to the extent that it consists, in whole or in part, of any
information about VITAL HEALTH downlines or any part of the Agreement; (2) the sole property interest of an
Affiliate with respect to downlines is the contractual right to receive commissions as set forth in the
Agreement; and (3) that VITAL HEALTH is the sole owner of any and all downline rights, titles, interests and
materials.
Downline Activity Report – means a monthly report generated by VITAL HEALTH that provides critical data
relating to the identities of AFFILIATEs, Customers, sales information and enrollment activity of each
AFFILIATE’s marketing organization. This report contains confidential and trade secret information
which is proprietary to VITAL HEALTH and is owned solely by VITAL HEALTH.
Downline Leg – A specific chain of AFFILIATEs enrolled below an AFFILIATE and their respective
marketing organizations represent one “leg” in the Affiliate’s marketing
organization.
End Consumer (or End-Use Consumer) – means a person who purchases VITAL HEALTH products for the purpose
of personal consumption rather than that of reselling them to someone else.
Enrolled – means the AFFILIATEs and Customers who have been signed up as VITAL HEALTH AFFILIATEs or
Customers by an AFFILIATE.
Enroller – means the AFFILIATE who enrolls or sponsors a new AFFILIATE or Customer into VITAL HEALTH.
The enroller may “place” the new AFFILIATE or Customer under himself or herself, or may
place the new AFFILIATE or Customer under any eligible downline AFFILIATE. The person whom the new AFFILIATE
or Customer is placed under is the new Affiliate’s “placement sponsor.” The same
AFFILIATE may be a new Affiliate’s “Enroller” and “Placement
Sponsor.” See the definition of “Placement Sponsor” below.
Group Sales Volume (GV) – means the commissionable value of the VITAL HEALTH product sales generated by
an AFFILIATE’s marketing organization. Group Sales Volume does not include the Personal Sales Volume
(PV) of the subject AFFILIATE nor does it include and starter kits or non-product sales aids.
Immediate Household – means heads of household and dependent family members residing at the same house.
Affiliate – means an independent contractor who has signed and completed the official VITAL HEALTH
Affiliate Application and Agreement and whose Agreement has been accepted by VITAL HEALTH. May also be
referred to as an AFFILIATE. An AFFILIATE is required to meet certain qualifications and is responsible for
the training, motivation, support and development of the AFFILIATEs in their respective marketing
organization. AFFILIATEs are entitled to purchase VITAL HEALTH products at wholesale prices, enroll
Customers and new AFFILIATEs, and participate in the Compensation Plan. Preferred Customers and Direct
Retail Customers are not Affiliates.
Level – means the layers of downline AFFILIATEs in a particular AFFILIATE’s marketing
organization. This term refers to the relationship of an AFFILIATE relative to a particular upline
AFFILIATE, determined by the number of AFFILIATEs between them who are related by sponsorship. For example,
if A is the sponsor of B, B is the Sponsor of C, C is the sponsor of D, and D is the sponsor of E, then E is
on A’s fourth level.
Marketing Organization – means the Affiliates and Customers who are enrolled or sponsored below a
particular Affiliate or Customer.
Official VITAL HEALTH Material – means literature, audio or digital recordings and other materials
developed, printed, published and distributed by VITAL HEALTH to Affiliates.
Qualifying Volume (QV) – means the commissionable value of VITAL HEALTH products generated by an
Affiliate’s marketing organization, including the Affiliate’s
Personal Volume (PV). Personal Production – means selling product to an end consumer for personal use.
Personal Sales Volume (PV) – means the commissionable value of products sold in a calendar month: (1)
shipped by VITAL HEALTH to an Affiliate; and/or (2) shipped by VITAL HEALTH to the Affiliate’s
personally enrolled Direct Retail Customers and Preferred Customers.
Placement (sometimes referred to as Sponsor or Placement Sponsor) – means an Affiliate or Customer
under whom the enroller places a new Affiliate or Customer.
Rank – means the “title” that an Affiliate has achieved pursuant to the VITAL HEALTH
Compensation Plan.
Cross Recruit – means, actually or attempting to solicit, enroll, encourage or attempt to influence in
any other way, either directly or through a third party, another VITAL HEALTH Affiliate or Customer, Direct
or Retail, to enroll or participate in another multilevel marketing, network marketing, direct sales or
affiliate program opportunity. This conduct constitutes cross recruiting even if the Affiliate’s
actions are in response to an inquiry made by another Affiliate or Customer.
Restockable and Resalable – means products and sales aids when returned to VITAL HEALTH, if each of the
following elements is satisfied: (1) they are unopened and unused; (2) packaging and labeling has not been
altered or damaged; (3) the product and packaging are in a condition such that it is a commercially
reasonable practice within the trade to sell the merchandise at full price; (4) products are returned to
VITAL HEALTH within thirty (30) days from the date of purchase; (5) the product expiration date has not
elapsed; and (6) the product contains current VITAL HEALTH labeling. Any merchandise that is clearly
identified at the time of sale as nonreturnable, discontinued or as a seasonal item shall not be resalable.
Retail Profit – means the difference between the wholesale price (as defined below) of products and the
retail price an Affiliate receives for products when they are resold.
Roll-Up – means the method by which a vacancy is filled in a marketing organization left by an
AFFILIATE or Preferred Customer whose respective Agreement has been cancelled.
Membership kit – means a selection of VITAL HEALTH training materials and business support materials
that can assist each new Affiliate in the promotion of their VITAL HEALTH independent business. This
purchase may be optional in some states and is not commissionable.
Auto Replenishment Order Agreement – means the optional VITAL HEALTH program that automatically ships
product to AFFILIATEs. Auto Replenishment Order offers convenience but is not required as long as applicable
requirements and qualifications are otherwise met.
Suggested Retail Price (SRP) – means the price at which VITAL HEALTH suggests Affiliates promote or
sell a particular product or materials to retail customers.
Upline – means the Affiliate(s) above a particular Affiliate in a sponsorship line or enrollment line
up to the Company. Conversely stated, it is the line of sponsors or enrollers that links any particular
Affiliate or Customer to the Company.
Wholesale or Wholesale Price – means the price of the products that is paid to the Company by
AFFILIATEs. The wholesale price is also called the AFFILIATE Cost. All commissions and/or bonuses are paid
on Commissionable Volume of VITAL HEALTH products, regardless of wholesale or retail pricing.
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